Senior Manager, Competitive Intelligence & Benchmarking
Salesforce, Seattle, WA, United States
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Senior Manager of Competitive Intelligence
The Agentic Workforce Strategy & Innovation team sits at the intersection of the rise of AI agents and the reimagination of how work gets done. We need a Senior Manager of Competitive Intelligence to function as the enterprise "radar" for the agentic era. This strategic synthesizer will transform external signals into a clear roadmap for internal innovation.
What You’ll Deliver
Market Foresight & Intelligence Signals
Establish and own a repository of competitor AI‑augmentation strategies, including spans of control, org sizes, org designs, talent profiles, and people.
Synthesize vast amounts of external data (earnings calls, whitepapers, labor reports) into a clear leadership narrative on how the competitive landscape is shifting.
Identify emerging agentic technologies and map their potential ROI before they are added to our internal Innovation Roadmap.
External Ratio Benchmarking
Develop and maintain a proprietary database of industry‑specific "Human‑to‑Agent" ratios to validate our "North Star" organizational health metrics.
Provide the executive team with the "So What" of competitor workforce moves—quantifying how their shifts in labor strategy affect our own competitive advantage.
Prototype‑to‑Product Pipeline
Collaborate with the Delivery function to translate market benchmarks into actionable redesign targets for our Business Units.
Your Toolkit: Skills That Will Drive Impact
Strategic Synthesis & Acumen
Ingest massive amounts of information and distill the three most impactful insights.
Write and present with exceptional clarity.
Understand how large enterprises work, deducing long‑term workforce strategy from budget shifts or job posting trends.
Innovation Methodology
Fluency in the "Future of Work" landscape with a real perspective on how AI adoption reshapes specific industries.
Comfortable with rapid prototyping and hypothesis‑based testing, designing experiments to prove or disprove market trends.
Partnership & Influence
Work with high‑performing teams without undermining their ownership.
Build trust as a consistent source of objective, data‑backed truth in an era of AI hype.
How We Expect You to Use AI
Model the behavior you aim to build toward, using AI tools daily to manage workload and synthesize market signals.
Build and oversee a fleet of web‑scraping and monitoring tools that track competitor job boards, patent filings, and news in real time.
Use LLM‑driven sentiment analysis to scan thousands of pages of competitor transcripts and industry reports, detecting subtle shifts in workforce strategies faster than any human analyst.
Use generative models to simulate "competitor responses" to our workforce moves, staying two steps ahead and reframing hard challenges through an AI‑first lens.
Unleash Your Potential
When you join Salesforce, you’ll have limitless support for balance and performance. Our benefits and resources help you find balance, and our AI agents accelerate your impact so you can do your best.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess candidates on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, or other classifications protected by law. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
Benefits
Time off programs
Medical, dental, vision, mental health support
Paid parental leave
Life and disability insurance
401(k) with company match
Employee stock purchasing program
Salary Range
The typical base salary range for this position is $143,400 – $216,900 annually. In select cities within the San Francisco and New York City metropolitan areas, the range is $172,200 – $236,700 annually. This range represents base salary only and does not include bonuses, equity, or other benefits.
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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Senior Manager of Competitive Intelligence
The Agentic Workforce Strategy & Innovation team sits at the intersection of the rise of AI agents and the reimagination of how work gets done. We need a Senior Manager of Competitive Intelligence to function as the enterprise "radar" for the agentic era. This strategic synthesizer will transform external signals into a clear roadmap for internal innovation.
What You’ll Deliver
Market Foresight & Intelligence Signals
Establish and own a repository of competitor AI‑augmentation strategies, including spans of control, org sizes, org designs, talent profiles, and people.
Synthesize vast amounts of external data (earnings calls, whitepapers, labor reports) into a clear leadership narrative on how the competitive landscape is shifting.
Identify emerging agentic technologies and map their potential ROI before they are added to our internal Innovation Roadmap.
External Ratio Benchmarking
Develop and maintain a proprietary database of industry‑specific "Human‑to‑Agent" ratios to validate our "North Star" organizational health metrics.
Provide the executive team with the "So What" of competitor workforce moves—quantifying how their shifts in labor strategy affect our own competitive advantage.
Prototype‑to‑Product Pipeline
Collaborate with the Delivery function to translate market benchmarks into actionable redesign targets for our Business Units.
Your Toolkit: Skills That Will Drive Impact
Strategic Synthesis & Acumen
Ingest massive amounts of information and distill the three most impactful insights.
Write and present with exceptional clarity.
Understand how large enterprises work, deducing long‑term workforce strategy from budget shifts or job posting trends.
Innovation Methodology
Fluency in the "Future of Work" landscape with a real perspective on how AI adoption reshapes specific industries.
Comfortable with rapid prototyping and hypothesis‑based testing, designing experiments to prove or disprove market trends.
Partnership & Influence
Work with high‑performing teams without undermining their ownership.
Build trust as a consistent source of objective, data‑backed truth in an era of AI hype.
How We Expect You to Use AI
Model the behavior you aim to build toward, using AI tools daily to manage workload and synthesize market signals.
Build and oversee a fleet of web‑scraping and monitoring tools that track competitor job boards, patent filings, and news in real time.
Use LLM‑driven sentiment analysis to scan thousands of pages of competitor transcripts and industry reports, detecting subtle shifts in workforce strategies faster than any human analyst.
Use generative models to simulate "competitor responses" to our workforce moves, staying two steps ahead and reframing hard challenges through an AI‑first lens.
Unleash Your Potential
When you join Salesforce, you’ll have limitless support for balance and performance. Our benefits and resources help you find balance, and our AI agents accelerate your impact so you can do your best.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess candidates on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, or other classifications protected by law. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
Benefits
Time off programs
Medical, dental, vision, mental health support
Paid parental leave
Life and disability insurance
401(k) with company match
Employee stock purchasing program
Salary Range
The typical base salary range for this position is $143,400 – $216,900 annually. In select cities within the San Francisco and New York City metropolitan areas, the range is $172,200 – $236,700 annually. This range represents base salary only and does not include bonuses, equity, or other benefits.
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