Community Manager - Highlands at Hudson
Greystar, Hudson, MA, United States
Overview
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates billions of dollars of real estate in numerous markets globally with offices across North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing a substantial number of units globally. To learn more, visit www.greystar.com.
Job Description Summary
This role manages the day-to-day operations of an assigned property, including leading the property team, daily activities, and resources to achieve budgeted financial and operational goals, while ensuring compliance with Company policies and applicable housing, accessibility, credit, and other laws and regulations governing multi-family housing operations.
Job Description
Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predicted performance patterns.
Achieves targeted revenues by setting rent rates, ensuring rent and fees are collected and posted promptly, making financial bank deposits, and preparing and reviewing monthly financial status reports.
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate accounts, and coordinating communication among vendor/contractor, accounting, and the client/owner as needed.
Controls expenditures by staying within the approved budget and manages the balance and maintenance of the petty cash fund.
Oversees the lease enforcement process by approving prospective resident applications, renewals, conducting periodic inspections, following notice requirements, evicting residents as necessary, and collecting late fees and other charges as allowed by the lease.
Gathers, analyzes, and interprets current market and economic trends to influence property decisions and implements short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests promptly, and ensuring maintenance team members comply with company standards in responding to service requests.
Conducts regular property inspections to ensure safety, cleanliness, and appeal of physical aspects, grounds, buildings, and amenities.
Supervises property staff by interviewing, hiring, orienting, and training employees, and manages performance in accordance with Company policies and values.
Assists in managing the client/owner relationship by meeting with owners, providing performance updates, and responding to owner requests as needed.
Completes various accounting, financial, administrative, and other reports and performs additional duties as assigned.
For California Only: Manage the lease process using the California Lease File Checklist to ensure all lease documents are complete, compliant, and organized.
BASIC KNOWLEDGE & QUALIFICATIONS
Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
4-6 years minimum of relevant experience in property management, sales, marketing, and customer service sufficient to manage the day-to-day operation of an apartment community and lead a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated with the ability to work independently, as a leader, and as part of a team.
SPECIALIZED SKILLS
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
Incumbents must have a valid driver’s license to operate on-site transportation and must ensure other on-site staff have valid licenses as needed.
Proficiency in internet, word processing, spreadsheet, and database management programs to complete required reports and documents.
Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance staff.
TRAVEL / PHYSICAL DEMANDS
Work is primarily in an office environment but may involve exposure to outside elements; incumbents must be able to access all parts of the property and amenities.
Must be able to push, pull, lift, carry, or maneuver weights up to 20 pounds independently and 50 pounds with assistance.
Routine local travel may be required to perform daily responsibilities, such as bank deposits, training, or outreach events.
Compensation & Benefits
Salary range: $90,000 - $95,500.
Additional compensation: Bonus opportunities may apply based on role and performance.
Robust benefits: Medical, dental, vision, disability and life insurance; paid time off, holidays, and birthday leave after tenure; onsite housing discounts for eligible onsite staff.
Retirement: 401(k) with company match up to 6% after 6 months of service.
Other benefits: Parental leave and fertility benefit reimbursement, employee assistance program, and additional voluntary benefits.
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Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates billions of dollars of real estate in numerous markets globally with offices across North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing a substantial number of units globally. To learn more, visit www.greystar.com.
Job Description Summary
This role manages the day-to-day operations of an assigned property, including leading the property team, daily activities, and resources to achieve budgeted financial and operational goals, while ensuring compliance with Company policies and applicable housing, accessibility, credit, and other laws and regulations governing multi-family housing operations.
Job Description
Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predicted performance patterns.
Achieves targeted revenues by setting rent rates, ensuring rent and fees are collected and posted promptly, making financial bank deposits, and preparing and reviewing monthly financial status reports.
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate accounts, and coordinating communication among vendor/contractor, accounting, and the client/owner as needed.
Controls expenditures by staying within the approved budget and manages the balance and maintenance of the petty cash fund.
Oversees the lease enforcement process by approving prospective resident applications, renewals, conducting periodic inspections, following notice requirements, evicting residents as necessary, and collecting late fees and other charges as allowed by the lease.
Gathers, analyzes, and interprets current market and economic trends to influence property decisions and implements short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests promptly, and ensuring maintenance team members comply with company standards in responding to service requests.
Conducts regular property inspections to ensure safety, cleanliness, and appeal of physical aspects, grounds, buildings, and amenities.
Supervises property staff by interviewing, hiring, orienting, and training employees, and manages performance in accordance with Company policies and values.
Assists in managing the client/owner relationship by meeting with owners, providing performance updates, and responding to owner requests as needed.
Completes various accounting, financial, administrative, and other reports and performs additional duties as assigned.
For California Only: Manage the lease process using the California Lease File Checklist to ensure all lease documents are complete, compliant, and organized.
BASIC KNOWLEDGE & QUALIFICATIONS
Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
4-6 years minimum of relevant experience in property management, sales, marketing, and customer service sufficient to manage the day-to-day operation of an apartment community and lead a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated with the ability to work independently, as a leader, and as part of a team.
SPECIALIZED SKILLS
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
Incumbents must have a valid driver’s license to operate on-site transportation and must ensure other on-site staff have valid licenses as needed.
Proficiency in internet, word processing, spreadsheet, and database management programs to complete required reports and documents.
Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance staff.
TRAVEL / PHYSICAL DEMANDS
Work is primarily in an office environment but may involve exposure to outside elements; incumbents must be able to access all parts of the property and amenities.
Must be able to push, pull, lift, carry, or maneuver weights up to 20 pounds independently and 50 pounds with assistance.
Routine local travel may be required to perform daily responsibilities, such as bank deposits, training, or outreach events.
Compensation & Benefits
Salary range: $90,000 - $95,500.
Additional compensation: Bonus opportunities may apply based on role and performance.
Robust benefits: Medical, dental, vision, disability and life insurance; paid time off, holidays, and birthday leave after tenure; onsite housing discounts for eligible onsite staff.
Retirement: 401(k) with company match up to 6% after 6 months of service.
Other benefits: Parental leave and fertility benefit reimbursement, employee assistance program, and additional voluntary benefits.
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