Customer Success Manager
GetDandy, Irvine, CA, United States
About GetDandy
GetDandy is redefining how local businesses win online.
We’re an AI-powered platform helping over 10,000 businesses grow revenue through reputation management, SEO optimization, and automated customer engagement. From removing unfair reviews to deploying AI chat and voice agents, we turn online presence into measurable business outcomes.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Our mission is simple:
Drive real revenue for our customers — and prove it.
Why This Role ExistsTraditional Customer Success is broken.
Too many handoffs. Too little ownership. No clear accountability for results.
At GetDandy, we’ve rebuilt Customer Success from the ground up.
We’re hiring Full-Stack Customer Success Managers who:
Own the entire customer lifecycle
Operate like CEOs of their book of business
Are accountable for revenue outcomes, not just activity
This is not a support role.
This is a growth and retention role with real ownership.
Your Mission
Drive Net Revenue Retention (NRR) by ensuring every customer:
Launches successfully
Sees measurable ROI (“Dandy Dollars”)
Expands their investment over time
You are the single owner of customer success from Day 1 to renewal and beyond
What You’ll Own
Launch
Lead fast, clean, revenue-focused onboarding
Activate key features (web chat, surveys, listings)
Define and align on measurable ROI with customers
Retention
Own all cancellation conversations (no escalations)
Diagnose root causes and execute save strategies
Use data and ROI to reinforce value
Expansion
Identify and close upsell opportunities
Drive multi-location and product adoption
Grow your book to offset churn and exceed targets
Book of Business
OwnershipYou are the CEO of your accounts
Full accountability for:
Net Revenue Retention (NRR)
Gross Retention (GRR)
Expansion revenue
Launch success rate
What This Role Is NOTNot ticket-based support
Not siloed onboarding or renewals
Not reactive customer service
This is a revenue-driving, customer-facing operator role
What Success Looks Like
You launch customers fast and correctly
You tie everything back to revenue outcomes
You prevent churn before it happens
You consistently grow your accounts
You operate with urgency, ownership, and accountability
Top performers:
Think like founders
Obsess over customer ROI
Never accept churn as inevitable
Compensation & Incentives
This role is performance-driven and aligned to impact
Commission tied directly to Net Revenue Retention (NRR)
Minimum performance baseline: 102% NRR
Scalable earnings with higher NRR performance
Launch success required to unlock incentives
If you grow your book, you grow your income
What You Bring xywuqvp
Experience in SaaS Customer Success, Account Management, or Sales
Proven ability to manage and grow a book of business
Strong communication and consultative selling skills
Ability to handle retention conversations and objection handling
Comfort working in a fast-paced, high-ownership environment
SMB experience is a plus
Traits That Win Here
Ownership mindset (no excuses)
Revenue-focused thinking
Bias toward action
Strong problem-solving ability
High accountability and resilience
Why Join GetDandy
Be part of a company redefining Customer Success
Work directly on revenue impact, not vanity metrics
High ownership, high visibility role
Fast-growing AI company with real traction
Opportunity to grow into leadership as we scale
Apply If You want:
Ownership
Impact
Growth
Accountability
And you’re ready to own a number, not just a queue
GetDandy is redefining how local businesses win online.
We’re an AI-powered platform helping over 10,000 businesses grow revenue through reputation management, SEO optimization, and automated customer engagement. From removing unfair reviews to deploying AI chat and voice agents, we turn online presence into measurable business outcomes.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Our mission is simple:
Drive real revenue for our customers — and prove it.
Why This Role ExistsTraditional Customer Success is broken.
Too many handoffs. Too little ownership. No clear accountability for results.
At GetDandy, we’ve rebuilt Customer Success from the ground up.
We’re hiring Full-Stack Customer Success Managers who:
Own the entire customer lifecycle
Operate like CEOs of their book of business
Are accountable for revenue outcomes, not just activity
This is not a support role.
This is a growth and retention role with real ownership.
Your Mission
Drive Net Revenue Retention (NRR) by ensuring every customer:
Launches successfully
Sees measurable ROI (“Dandy Dollars”)
Expands their investment over time
You are the single owner of customer success from Day 1 to renewal and beyond
What You’ll Own
Launch
Lead fast, clean, revenue-focused onboarding
Activate key features (web chat, surveys, listings)
Define and align on measurable ROI with customers
Retention
Own all cancellation conversations (no escalations)
Diagnose root causes and execute save strategies
Use data and ROI to reinforce value
Expansion
Identify and close upsell opportunities
Drive multi-location and product adoption
Grow your book to offset churn and exceed targets
Book of Business
OwnershipYou are the CEO of your accounts
Full accountability for:
Net Revenue Retention (NRR)
Gross Retention (GRR)
Expansion revenue
Launch success rate
What This Role Is NOTNot ticket-based support
Not siloed onboarding or renewals
Not reactive customer service
This is a revenue-driving, customer-facing operator role
What Success Looks Like
You launch customers fast and correctly
You tie everything back to revenue outcomes
You prevent churn before it happens
You consistently grow your accounts
You operate with urgency, ownership, and accountability
Top performers:
Think like founders
Obsess over customer ROI
Never accept churn as inevitable
Compensation & Incentives
This role is performance-driven and aligned to impact
Commission tied directly to Net Revenue Retention (NRR)
Minimum performance baseline: 102% NRR
Scalable earnings with higher NRR performance
Launch success required to unlock incentives
If you grow your book, you grow your income
What You Bring xywuqvp
Experience in SaaS Customer Success, Account Management, or Sales
Proven ability to manage and grow a book of business
Strong communication and consultative selling skills
Ability to handle retention conversations and objection handling
Comfort working in a fast-paced, high-ownership environment
SMB experience is a plus
Traits That Win Here
Ownership mindset (no excuses)
Revenue-focused thinking
Bias toward action
Strong problem-solving ability
High accountability and resilience
Why Join GetDandy
Be part of a company redefining Customer Success
Work directly on revenue impact, not vanity metrics
High ownership, high visibility role
Fast-growing AI company with real traction
Opportunity to grow into leadership as we scale
Apply If You want:
Ownership
Impact
Growth
Accountability
And you’re ready to own a number, not just a queue