Compass Group USA is hiring: EVENT PLANNER in New York
Compass Group USA, New York, NY, United States
About Rapport
Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. We do not engage in temporary contracts and are committed to long‑term career development, providing ambassadors with comprehensive benefits and a global community of diverse talents.
Job Summary
The Event Planner is responsible for executing various hospitality initiatives and associated support services to offer best‑in‑class service to NBCU clients. This position will focus on supporting meeting and events on The Commons Conference Center, large‑scale events, and employee activations.
Responsibilities
Serve as primary contact for clients for The Commons Conference Center, coordinating meetings and ensuring a high‑quality client experience.
Assist the Manager of Hospitality with planning and execution of larger‑scale events in Facilities‑managed spaces.
Manage and book Conference Center meeting reservation requests, maintaining room schedules through the Outlook booking system.
Communicate directly with clients before, during, and after meetings, maintaining positive relationships and responding to inquiries and requests in a timely manner, including management of the Hospitality Team inbox.
Serve as on‑site host for meetings and events to ensure smooth operations, client satisfaction, and effectively handle any issues that arise.
Collaborate with Catering to plan menu offerings and coordinate with clients.
Coordinate and manage NBCU trade services including A/V, janitorial, movers, and security.
Assist with daily Conference Center floor management including walkthroughs of space and room refreshes and resets as required.
Remain present at the Hospitality Desk on The Commons; be comfortable meeting and engaging with people in a warm and welcoming manner.
Ensure the Event Log is updated in a timely and accurate manner.
Maintain the work order log and submit work orders in the Archibus system as needed.
Maintain an inventory of supplies and place orders as needed.
Address and resolve customer complaints or issues related to reservations and, when necessary, escalates to management.
Call Center Responsibilities
Manage incoming calls with professionalism, responding to inquiries thoughtfully and independently, and directing callers to the appropriate departments as needed.
Enter and route facility requests through the ticketing system with accurate classification and timely follow‑through.
Conduct follow‑up communication with customers to provide updates on open requests.
Deliver a memorable customer experience by ensuring every call is answered with enthusiasm and care.
Register guests with security and ensure proper access protocols are followed.
Track and report operational data relevant to call center performance and service goals.
Provide schedule flexibility to support coverage requirements.
Key Competencies
At least 2 years of previous corporate conference planning experience.
A bachelor’s degree preferred.
Excellent organizational skills, with the ability to prioritize tasks.
Outstanding customer service skills.
Superior verbal and written communication skills.
Work experience with reservation software platforms.
Communications, Event Planning, or Hospitality background preferred.
High proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
Ability to work independently, prioritize effectively, and make decisions when faced with ambiguity.
Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
Able to work a flexible schedule, including evenings and weekends.
Discreet, ethical, and committed to maintaining a high degree of confidentiality.
Salary
Salary: $74,000/Yr – $75,000/Yr
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Applications are accepted on an ongoing basis. Rapport maintains a drug‑free workplace.
Equal Opportunity Employer
Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. The company reserves the right to modify or change essential functions as necessary.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
#J-18808-Ljbffr
In Summary: The Event Planner is responsible for executing various hospitality initiatives and associated support services to offer best‑in‑class service to NBCU clients . This position will focus on supporting meeting and events on The Commons Conference Center, large‑scale events, and employee activations . At least 2 years of previous corporate conference planning experience is required .
En Español: About Rapport es una división especializada de FLIK Hospitality Group enfocada en servicios para huéspedes y empleados, planificación de reuniones y eventos y gestión de centros de conferencias. No nos involucramos en contratos temporales y estamos comprometidos con el desarrollo profesional a largo plazo, proporcionando a los embajadores beneficios integrales y una comunidad global de diversos talentos. Resumen del trabajo El Planificador de Eventos es responsable de ejecutar varias iniciativas de hospitalidad y servicios de apoyo asociados para ofrecer un mejor servicio a los clientes de NBCU. Esta posición se centrará en apoyar reuniones y eventos en el Centro de Conferencias de los Comunes, eventos a gran escala y activaciones de empleados. Las responsabilidades Servirán como contacto principal para los clientes del centro de conferencias de Los Comúnes, coordinando las reuniones e asegurando una experiencia cliente de alta calidad. Ayudar al gerente de hospitalidad con la planificación y ejecución de eventos a mayor escala en espacios administrados por instalaciones. Gestionar y reservar solicitudes de reservas de reuniones del centro, mantener horarios de salas a través del sistema de reservación Outlook. Comunicarse directamente con los clientes antes, durante y después de las sesiones, manteniendo relaciones positivas y respondiendo a consultas y peticiones de manera oportuna, incluida la gestión de la bandeja de entrada del equipo de huéspedes. Asistir como anfitrión in situ de requisitos de acceso abierto y acontecimientos del centro para garantizar un funcionamiento sin problemas de atención al cliente y llevar a cabo adecuadamente cualquier momento que surja. Colaborar y gestionar las necesidades de trabajo de los servicios de conciliación y asistencia a domicilios. El informe mantiene un lugar de trabajo libre de drogas. Equal Opportunity Employer Compass Group es un empleador de igualdad de oportunidades. Nos comprometemos a tratar a todos los solicitantes y asociados con equidad en función de sus capacidades, logros y experiencia sin tener en cuenta la raza, origen nacional, sexo, edad, discapacidad, estatus de veterano, orientación sexual, identidad de género o cualquier otra clasificación protegida por ley. Los candidatos calificados deben ser capaces de desempeñar las funciones esenciales de este puesto satisfactoriamente con o sin un alojamiento razonable. La compañía se reserva el derecho de modificar o cambiar las funciones fundamentales según sea necesario. Ciertos puestos pueden requerir una exploración de antecedentes del nivel 2. Detalles: https://info.flclearinghouse.com/ #J808-Ljbffr Florida
Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. We do not engage in temporary contracts and are committed to long‑term career development, providing ambassadors with comprehensive benefits and a global community of diverse talents.
Job Summary
The Event Planner is responsible for executing various hospitality initiatives and associated support services to offer best‑in‑class service to NBCU clients. This position will focus on supporting meeting and events on The Commons Conference Center, large‑scale events, and employee activations.
Responsibilities
Serve as primary contact for clients for The Commons Conference Center, coordinating meetings and ensuring a high‑quality client experience.
Assist the Manager of Hospitality with planning and execution of larger‑scale events in Facilities‑managed spaces.
Manage and book Conference Center meeting reservation requests, maintaining room schedules through the Outlook booking system.
Communicate directly with clients before, during, and after meetings, maintaining positive relationships and responding to inquiries and requests in a timely manner, including management of the Hospitality Team inbox.
Serve as on‑site host for meetings and events to ensure smooth operations, client satisfaction, and effectively handle any issues that arise.
Collaborate with Catering to plan menu offerings and coordinate with clients.
Coordinate and manage NBCU trade services including A/V, janitorial, movers, and security.
Assist with daily Conference Center floor management including walkthroughs of space and room refreshes and resets as required.
Remain present at the Hospitality Desk on The Commons; be comfortable meeting and engaging with people in a warm and welcoming manner.
Ensure the Event Log is updated in a timely and accurate manner.
Maintain the work order log and submit work orders in the Archibus system as needed.
Maintain an inventory of supplies and place orders as needed.
Address and resolve customer complaints or issues related to reservations and, when necessary, escalates to management.
Call Center Responsibilities
Manage incoming calls with professionalism, responding to inquiries thoughtfully and independently, and directing callers to the appropriate departments as needed.
Enter and route facility requests through the ticketing system with accurate classification and timely follow‑through.
Conduct follow‑up communication with customers to provide updates on open requests.
Deliver a memorable customer experience by ensuring every call is answered with enthusiasm and care.
Register guests with security and ensure proper access protocols are followed.
Track and report operational data relevant to call center performance and service goals.
Provide schedule flexibility to support coverage requirements.
Key Competencies
At least 2 years of previous corporate conference planning experience.
A bachelor’s degree preferred.
Excellent organizational skills, with the ability to prioritize tasks.
Outstanding customer service skills.
Superior verbal and written communication skills.
Work experience with reservation software platforms.
Communications, Event Planning, or Hospitality background preferred.
High proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
Ability to work independently, prioritize effectively, and make decisions when faced with ambiguity.
Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
Able to work a flexible schedule, including evenings and weekends.
Discreet, ethical, and committed to maintaining a high degree of confidentiality.
Salary
Salary: $74,000/Yr – $75,000/Yr
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Applications are accepted on an ongoing basis. Rapport maintains a drug‑free workplace.
Equal Opportunity Employer
Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. The company reserves the right to modify or change essential functions as necessary.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
#J-18808-Ljbffr
In Summary: The Event Planner is responsible for executing various hospitality initiatives and associated support services to offer best‑in‑class service to NBCU clients . This position will focus on supporting meeting and events on The Commons Conference Center, large‑scale events, and employee activations . At least 2 years of previous corporate conference planning experience is required .
En Español: About Rapport es una división especializada de FLIK Hospitality Group enfocada en servicios para huéspedes y empleados, planificación de reuniones y eventos y gestión de centros de conferencias. No nos involucramos en contratos temporales y estamos comprometidos con el desarrollo profesional a largo plazo, proporcionando a los embajadores beneficios integrales y una comunidad global de diversos talentos. Resumen del trabajo El Planificador de Eventos es responsable de ejecutar varias iniciativas de hospitalidad y servicios de apoyo asociados para ofrecer un mejor servicio a los clientes de NBCU. Esta posición se centrará en apoyar reuniones y eventos en el Centro de Conferencias de los Comunes, eventos a gran escala y activaciones de empleados. Las responsabilidades Servirán como contacto principal para los clientes del centro de conferencias de Los Comúnes, coordinando las reuniones e asegurando una experiencia cliente de alta calidad. Ayudar al gerente de hospitalidad con la planificación y ejecución de eventos a mayor escala en espacios administrados por instalaciones. Gestionar y reservar solicitudes de reservas de reuniones del centro, mantener horarios de salas a través del sistema de reservación Outlook. Comunicarse directamente con los clientes antes, durante y después de las sesiones, manteniendo relaciones positivas y respondiendo a consultas y peticiones de manera oportuna, incluida la gestión de la bandeja de entrada del equipo de huéspedes. Asistir como anfitrión in situ de requisitos de acceso abierto y acontecimientos del centro para garantizar un funcionamiento sin problemas de atención al cliente y llevar a cabo adecuadamente cualquier momento que surja. Colaborar y gestionar las necesidades de trabajo de los servicios de conciliación y asistencia a domicilios. El informe mantiene un lugar de trabajo libre de drogas. Equal Opportunity Employer Compass Group es un empleador de igualdad de oportunidades. Nos comprometemos a tratar a todos los solicitantes y asociados con equidad en función de sus capacidades, logros y experiencia sin tener en cuenta la raza, origen nacional, sexo, edad, discapacidad, estatus de veterano, orientación sexual, identidad de género o cualquier otra clasificación protegida por ley. Los candidatos calificados deben ser capaces de desempeñar las funciones esenciales de este puesto satisfactoriamente con o sin un alojamiento razonable. La compañía se reserva el derecho de modificar o cambiar las funciones fundamentales según sea necesario. Ciertos puestos pueden requerir una exploración de antecedentes del nivel 2. Detalles: https://info.flclearinghouse.com/ #J808-Ljbffr Florida