Client Support Specialist
Gallup, Omaha, NE, United States
Client Support Specialist
Omaha Riverfront
Elevate the client experience through sharp thinking, steady composure and world-class service.
At Gallup, every client interaction matters. As a client support specialist, you will be trusted to diagnose issues, navigate internal systems and deliver complete, well-reasoned solutions across phone, chat and email support.
If you are energized by resolving complex questions, comfortable working with technology and motivated to own each client experience from start to finish, we encourage you to apply.
What You'll Do
Provide live phone and chat support to clients, resolving issues with professionalism and efficiency
Diagnose platform, access and purchasing issues across Gallup's various platforms
Ask thoughtful, targeted questions to uncover the true source of client challenges
Draft clear, concise and client-centered email responses that fully resolve inquiries
Leverage internal tools, documentation and knowledge systems to identify and apply timely solutions
Document interactions thoroughly and accurately
Collaborate with teammates to ensure consistent, high-quality service across channels
Who We Want
Analytical troubleshooters who probe beyond surface-level questions to uncover root causes and deliver precise solutions
Poised communicators who remain steady under pressure and transform complex or stressful interactions into confident, client-centered outcomes
Systems thinkers who quickly orient themselves within tools, documentation and internal knowledge resources to find the right answer fast
Ownership-driven professionals who take responsibility for resolving issues fully
Disciplined executors who balance urgency with accuracy and follow through until the client's issue is completely resolved
High-capacity performers who thrive in a live support environment where both productivity and quality matter
What You Need
Associate degree or at least three years of customer service or technical support experience required
Ability to work full time within a schedule between 7 a.m. and 7 p.m. required
Strong written and verbal communication skills required
Proven proficiency in Microsoft Word and Excel required
Experience providing live phone, chat or technical support preferred
A commitment to working on-site at Gallup's Omaha office at least three days per week required
Eligibility to work in the United States required; this position is not eligible for employment visa sponsorship
What You'll Experience
Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
An empowering culture: Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it's safe and expected to challenge the status quo.
Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
A vibrant workplace: Enjoy an on-site cafeteria, fitness center, federal credit union and state-of-the-art child development center, all on a beautiful downtown Omaha campus along the Missouri River.
About Gallup
At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work and life at Gallup.
Gallup offers a robust benefits package that includes medical, dental, vision, life and other insurance options; a fully vested 401(k) retirement savings plan with company matching; an employee stock ownership program; family-building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates' wellbeing. We also offer an estimated hourly range of $20-$23 for this role. Pay is based on a variety of factors, including an individual's education, experience and skills, and may include bonuses.
Gallup is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.
Omaha Riverfront
Elevate the client experience through sharp thinking, steady composure and world-class service.
At Gallup, every client interaction matters. As a client support specialist, you will be trusted to diagnose issues, navigate internal systems and deliver complete, well-reasoned solutions across phone, chat and email support.
If you are energized by resolving complex questions, comfortable working with technology and motivated to own each client experience from start to finish, we encourage you to apply.
What You'll Do
Provide live phone and chat support to clients, resolving issues with professionalism and efficiency
Diagnose platform, access and purchasing issues across Gallup's various platforms
Ask thoughtful, targeted questions to uncover the true source of client challenges
Draft clear, concise and client-centered email responses that fully resolve inquiries
Leverage internal tools, documentation and knowledge systems to identify and apply timely solutions
Document interactions thoroughly and accurately
Collaborate with teammates to ensure consistent, high-quality service across channels
Who We Want
Analytical troubleshooters who probe beyond surface-level questions to uncover root causes and deliver precise solutions
Poised communicators who remain steady under pressure and transform complex or stressful interactions into confident, client-centered outcomes
Systems thinkers who quickly orient themselves within tools, documentation and internal knowledge resources to find the right answer fast
Ownership-driven professionals who take responsibility for resolving issues fully
Disciplined executors who balance urgency with accuracy and follow through until the client's issue is completely resolved
High-capacity performers who thrive in a live support environment where both productivity and quality matter
What You Need
Associate degree or at least three years of customer service or technical support experience required
Ability to work full time within a schedule between 7 a.m. and 7 p.m. required
Strong written and verbal communication skills required
Proven proficiency in Microsoft Word and Excel required
Experience providing live phone, chat or technical support preferred
A commitment to working on-site at Gallup's Omaha office at least three days per week required
Eligibility to work in the United States required; this position is not eligible for employment visa sponsorship
What You'll Experience
Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
An empowering culture: Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it's safe and expected to challenge the status quo.
Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
A vibrant workplace: Enjoy an on-site cafeteria, fitness center, federal credit union and state-of-the-art child development center, all on a beautiful downtown Omaha campus along the Missouri River.
About Gallup
At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work and life at Gallup.
Gallup offers a robust benefits package that includes medical, dental, vision, life and other insurance options; a fully vested 401(k) retirement savings plan with company matching; an employee stock ownership program; family-building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates' wellbeing. We also offer an estimated hourly range of $20-$23 for this role. Pay is based on a variety of factors, including an individual's education, experience and skills, and may include bonuses.
Gallup is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.