Product Service Manager

Product Service Manager

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our Kirby-Smith family!

Responsible for supervising a team of mechanics to efficiently manage the repair and maintenance of equipment that falls within the scope of responsibility by utilizing the assets available in an effective and timely manner, keeping unproductive time to a minimum.

Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal

Accepts requests from internal and external customers for repairs to equipment within the scope of responsibility

Researches the scope of repair and prepares quotes for customers

Opens work orders, assigns the appropriate technician to perform the repairs, and processes WIP within company standards

Determines which repairs are warrantable and which are to be billed to the customer

Monitors progress of repairs and communicates with customers on the status

Monitors work in process to achieve labor goals of a maximum of 60 hours per technician

Tracks and schedules factory campaigns and ensures they are completed by set deadlines

Monitors and tracks parts returns

Completes all paperwork related to the department promptly

Oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures

Manages employee performance appraisals in a productive and timely manner

Maintains open and continuous communications with the Service Manager on work issues and employee matters

Performs other job-related duties as assigned

Ensures consistent and reliable on-site attendance

High School Education or Equivalent

Five (5) years combined experience as a technician in a related field and supervisory experience

Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications

Excellent verbal and written communication skills

Excellent organizational skills to appropriately manage a high volume of department paperwork.

Experience or training in management concepts and practices or the willingness and ability to obtain and apply such training in an acceptable and approved manner

Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance

Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead

Must be able to work in extreme heat or cold and/or wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop

Physical ability to perform for extended hours

Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.