Manager In Training - Claremont, NH
Vipauto, Claremont, NH, United States
366 Washington St, Claremont, NH 03743, USA
Job Description
TITLE:
Manager-in-Training (M.I.T.)
GENERAL SUMMARY:
The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.
ESSENTIAL DUTIES & RESPONSIBILITIES
Make sure that workplace safety is Priority #1. Follow all safety policies, complete all safety-related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.
Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer.
Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below:
Hire the best associates in the area.
Develop a superior team:
Ensure all store associates have taken and passed all their required LMS training.
Ensure all store associates complete any and all relevant vendor training.
Make sure all associates are T.I.A basic automotive service certified.
Career path with associates during structured associates coaching sessions.
Sign up associates and provide study material for any applicable ASE certifications.
Proper scheduling of the team to make sure they can meet our customers’ needs all hours of operation.
Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings.
Monitor e‑mail throughout the day for customer appointments and communication.
Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partner with them on any necessary solutions.
Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
Attend off‑site meetings and training sessions as needed. Typically several times per year.
Facility and Equipment Maintenance:
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
Manage daily preparation of location, service desk, and equipment prior to the start of business each day and the recovery and securing of location and unclaimed customer vehicles at the close of each business day.
Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
Inspect customer waiting area and parking lot for cleanliness each day prior to opening for business.
Enter any facility or equipment issues into the facility or equipment database.
Procedural Compliance:
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to.
Additional Responsibilities (Performs other functions as required.):
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in assigned location.
PERFORMANCE MEASURMENT
Support the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports.
STANDARD MANAGEMENT WORK WEEK
Schedule: The standard expectation is a 5‑day work week with a minimum of 50 hours per week.
Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by the management team.
REQUIRED QUALIFICATIONS
Knowledge, Skills, and Abilities
Strong people management and leadership skills; motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Minimum Educational and/or Experience Level
Two years related experience in automotive service management.
Completion of a two‑year college or technical school program (recommended).
Or an equivalent combination of education and experience.
Proven Results, Certificates Registrations
Current, valid driver’s license issued in state of residence.
ASE Certification P2 – Parts Specialist (recommended).
ASE Certification G1 – Maintenance and light repair (recommended).
State Inspection License Required (where applicable).
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the
M.I.T.
job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2,500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Essential Physical Activity Requirements
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Essential Weightlifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
More than 21 lbs.
Up to 20 lbs.
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Color Vision (ability to identify and distinguish colors)
Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
ACKNOWLEDGEMENT
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.
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Job Description
TITLE:
Manager-in-Training (M.I.T.)
GENERAL SUMMARY:
The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.
ESSENTIAL DUTIES & RESPONSIBILITIES
Make sure that workplace safety is Priority #1. Follow all safety policies, complete all safety-related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.
Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer.
Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below:
Hire the best associates in the area.
Develop a superior team:
Ensure all store associates have taken and passed all their required LMS training.
Ensure all store associates complete any and all relevant vendor training.
Make sure all associates are T.I.A basic automotive service certified.
Career path with associates during structured associates coaching sessions.
Sign up associates and provide study material for any applicable ASE certifications.
Proper scheduling of the team to make sure they can meet our customers’ needs all hours of operation.
Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings.
Monitor e‑mail throughout the day for customer appointments and communication.
Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partner with them on any necessary solutions.
Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
Attend off‑site meetings and training sessions as needed. Typically several times per year.
Facility and Equipment Maintenance:
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
Manage daily preparation of location, service desk, and equipment prior to the start of business each day and the recovery and securing of location and unclaimed customer vehicles at the close of each business day.
Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
Inspect customer waiting area and parking lot for cleanliness each day prior to opening for business.
Enter any facility or equipment issues into the facility or equipment database.
Procedural Compliance:
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to.
Additional Responsibilities (Performs other functions as required.):
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in assigned location.
PERFORMANCE MEASURMENT
Support the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports.
STANDARD MANAGEMENT WORK WEEK
Schedule: The standard expectation is a 5‑day work week with a minimum of 50 hours per week.
Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by the management team.
REQUIRED QUALIFICATIONS
Knowledge, Skills, and Abilities
Strong people management and leadership skills; motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Minimum Educational and/or Experience Level
Two years related experience in automotive service management.
Completion of a two‑year college or technical school program (recommended).
Or an equivalent combination of education and experience.
Proven Results, Certificates Registrations
Current, valid driver’s license issued in state of residence.
ASE Certification P2 – Parts Specialist (recommended).
ASE Certification G1 – Maintenance and light repair (recommended).
State Inspection License Required (where applicable).
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the
M.I.T.
job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2,500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Essential Physical Activity Requirements
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Essential Weightlifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
More than 21 lbs.
Up to 20 lbs.
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Color Vision (ability to identify and distinguish colors)
Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
ACKNOWLEDGEMENT
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.
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