Collector

Apple Federal Credit Union, Fairfax, VA, United States

Duration: Full Time

Why Join Apple?
Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.

Additional Workplace Highlights:

Named Top Workplaces by the Washington Post 2023
Named Top Workplace USA 2023
Named American Banker Best Credit Unions to Work For 2023
Diverse, friendly work environment, progressive management staff
21 branches in Northern Virginia with easy commuting distance

Role:

Under general supervision, but following established policies and procedures, telephone or mail collection notices to delinquent accounts in an effort to resolve the delinquent status. Maintains related records and summaries of delinquent account activity. Is responsible for maintaining delinquent accounts at acceptable levels and must possess the interpersonal skills to discuss sensitive financial situations in a tactful manner to resolve the delinquent status and yet maintain positive member relations. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve With Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other related duties as assigned by the Collection Manager.

Essential Functions & Responsibilities:

30%

Counsels members with delinquent loans and credit cards using specific knowledge of Apple FCU guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act to maintain good relationships with delinquent members and yet avoid losses.

30%

Establishes and maintains related delinquent loan accounts, to include but not limited to, obtaining updated member information (i.e. addresses, telephone numbers and employment).

20%

Prepares necessary documentation to submit to attorneys, repossession agencies, foreclosure and skip-trace agencies.

10%

Reviews and investigates payment reports to resolve member disputes.

Processes extension agreements and legal documents for re-financing of delinquent loans. Submit to Credit Committee for review.

Process delinquent accounts handled by CCCS or other credit counseling agencies.

Performance Measurements:

1.	This position will be assessed against the following performance competencies: Challenging Yourself Communications Serving with Purpose Owning It Teaming Up

2.	This position will be assessed against annual goals.

Knowledge and Skills:

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Excellent interpersonal skills. Ability to deal with difficult members, resolve problems and work well under pressure.

Other Skills

Possess specific knowledge of credit and lending policies and procedures.
Excellent analytical and problem solving skills.
Excellent telephone and written communications skills.

Physical Requirements

The ability to lift 25 lbs. and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc.

Work Environment

Ability to function in a financial institution environment

Employment Type: Full-Time

Location: 4097 Monument Corner Drive, Fairfax, VA 22030

*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility. ***