Medical Assistant Receptionist

Medical Assistant/Receptionist (FT)

Performs a variety of patient care activities and assists physicians. Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments. Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements. Triages patients. Answers patient calls. Stocks supplies. Meets office protocols.

Qualifications

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Reads and understands the English language.
• Ability to think critically and analytically with little or no supervision
• Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
• Ability to process information and prioritize
• Possesses exceptional verbal and written communication skills
• Possesses independent work habits, is self-reliant and self-directed
• Ability to learn, adapt, and change as required by the job functions
• Ability to maintain absolute confidentiality of material and information accessed and reviewed
• Basic computer literacy
• Ability to move freely, reach, bend, and complete light lifting
• Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
• Ability to maintain attendance to meet standard job practices

Education:

• High School diploma or GED required.
• Medical assistant certification required.
• Medical Assistant certification preferred.

Experience:

• 1+ years physician practice related experience or equivalent preferred.

Other:

• Experience with Microsoft Word and Excel preferred.
• Excellent customer service skills required.
• Patient care clinical skills required.
• Bilingual, Spanish fluency, both written and speaking skills desired.

Exposure to hazards (body fluid exposure level) Level I

Age of Patient Populations Served:

• Infants 30 days - 1 year
• Children 1 - 12 years
• Adolescents 13 - 18 years
• Adults 19 - 70 years
• Geriatrics - 70+ years

Standards of Performance:

CRMC employees are devoted to serving our customers including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special.