ASE Technician - Westbrook ME
Vipauto, Portland, ME, United States
35 Riverside St, Portland, ME 04103, USA
Job Description
Posted Tuesday, December 16, 2025 at 5:00 AM
REPORTING TO:
Service Manager
EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly
Overview
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Responsibilities
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications: A2 Automatic Transmission/Transaxle; A3 Manual Drive Train & Axles; A5 Brakes; A6 Electrical/Electronic Systems; A7 Heating & Air Conditioning; A8 Engine Performance.
Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and is visibly displayed with the vehicle while it is being serviced.
Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
Returns cores, batteries and used tires to designated security areas for appropriate handling.
Maintains a minimum 16-week average productivity based on position.
Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Completes all required training and certification for the position, including: LMS training, safe equipment operation training, state vehicle inspection (where required), and ASE certifications as applicable; become trained on the 5-for-5 process to educate customers about their vehicle’s condition; attend meetings and training sessions as needed (typically several times per year).
Quality, Safety & Housekeeping responsibilities, including road testing vehicles after service as needed, securing vehicles, maintaining a clean work area, and participating in shop maintenance programs.
Additional responsibilities as required, including maintaining technical capabilities, reviewing time worked, complying with VIP culture and service standards, attending team meetings, ensuring safe operation of shop equipment, and complying with hazardous waste regulations.
Facility and Equipment Maintenance: maintain facility and equipment in good condition, ensure a clean service department throughout the business day, and log issues as needed.
Procedural Compliance: enforce strict compliance with the service Code of Ethics and all regulations and procedures.
Performance Measurement
• Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
• Minimal customer comebacks; ensure work is completed properly the first time
Standard Work Week
• Schedule: The standard expectation is 5-day work week and 40 hours per week.
• Attendance: Arrive prior to each work shift, be ready to perform duties at shift start time, and work all scheduled hours as directed by management.
Required Qualifications
Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, journals and procedures, or governmental regulations
Effectively explain vehicle information to customers and respond to questions from coworkers
Diagnose and recommend solutions to basic automotive problems
Interpret and apply written, oral, diagram, or schedule instructions
Ability to perform required types of automotive services listed above
Minimum Educational and/or Experience
One year of related experience in automotive service field
Completion of a two-year college or technical school program recommended
Or an equivalent combination of education and experience
Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
The work environment characteristics described here are representative of those associates encounter while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The description below includes essential physical activity requirements.
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
Reaching, Standing, Pushing / Pulling, Walking, Climbing, Kneeling
Essential Weightlifting/Force Exertion Requirements
More than 21 lbs. or Up to 20 lbs. (per task)
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Color Vision (ability to identify and distinguish colors)
Peripheral Vision (ability to observe an area that can be seen up and down or left and right)
Depth Perception (three-dimensional vision)
Ability to adjust focus
Additional notes: The job description references the Installation Technician in some places; this document is for a Flat Rate Technician role with required ASE certifications and safety standards as described above.
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Job Description
Posted Tuesday, December 16, 2025 at 5:00 AM
REPORTING TO:
Service Manager
EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly
Overview
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Responsibilities
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications: A2 Automatic Transmission/Transaxle; A3 Manual Drive Train & Axles; A5 Brakes; A6 Electrical/Electronic Systems; A7 Heating & Air Conditioning; A8 Engine Performance.
Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and is visibly displayed with the vehicle while it is being serviced.
Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
Returns cores, batteries and used tires to designated security areas for appropriate handling.
Maintains a minimum 16-week average productivity based on position.
Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Completes all required training and certification for the position, including: LMS training, safe equipment operation training, state vehicle inspection (where required), and ASE certifications as applicable; become trained on the 5-for-5 process to educate customers about their vehicle’s condition; attend meetings and training sessions as needed (typically several times per year).
Quality, Safety & Housekeeping responsibilities, including road testing vehicles after service as needed, securing vehicles, maintaining a clean work area, and participating in shop maintenance programs.
Additional responsibilities as required, including maintaining technical capabilities, reviewing time worked, complying with VIP culture and service standards, attending team meetings, ensuring safe operation of shop equipment, and complying with hazardous waste regulations.
Facility and Equipment Maintenance: maintain facility and equipment in good condition, ensure a clean service department throughout the business day, and log issues as needed.
Procedural Compliance: enforce strict compliance with the service Code of Ethics and all regulations and procedures.
Performance Measurement
• Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
• Minimal customer comebacks; ensure work is completed properly the first time
Standard Work Week
• Schedule: The standard expectation is 5-day work week and 40 hours per week.
• Attendance: Arrive prior to each work shift, be ready to perform duties at shift start time, and work all scheduled hours as directed by management.
Required Qualifications
Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, journals and procedures, or governmental regulations
Effectively explain vehicle information to customers and respond to questions from coworkers
Diagnose and recommend solutions to basic automotive problems
Interpret and apply written, oral, diagram, or schedule instructions
Ability to perform required types of automotive services listed above
Minimum Educational and/or Experience
One year of related experience in automotive service field
Completion of a two-year college or technical school program recommended
Or an equivalent combination of education and experience
Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
The work environment characteristics described here are representative of those associates encounter while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The description below includes essential physical activity requirements.
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
Reaching, Standing, Pushing / Pulling, Walking, Climbing, Kneeling
Essential Weightlifting/Force Exertion Requirements
More than 21 lbs. or Up to 20 lbs. (per task)
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Color Vision (ability to identify and distinguish colors)
Peripheral Vision (ability to observe an area that can be seen up and down or left and right)
Depth Perception (three-dimensional vision)
Ability to adjust focus
Additional notes: The job description references the Installation Technician in some places; this document is for a Flat Rate Technician role with required ASE certifications and safety standards as described above.
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