Residential Aide

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Residential Aide

The Residential Aide assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Residential Aide orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules.

Paul Hotel Family Shelter is an emergency family shelter located in Manhattan for families experiencing homelessness. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services

Location: New York, NY 10001

Minimum Qualifications:

• High school degree or GED preferred


• At least two years of relevant experience.


• Valid state driver's license with a safe driving record that meets agency policy preferred.


• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Certifications that are required within 90 days of hire - VOA will cover the cost:

• CPR/First Aid


• Front Handler's Safety Certification

Residential Aide Principal Responsibilities:

1. Supervise client participation in daily program activities, monitor observance of client's rights and client adherence to program rules and routines. Manage bed assignments, collect census data, distribute client linens and supplies, escort clients to appointments - in the absence of a driver's license, staff will escort clients via public transportation.


2. Maintain knowledge of service models. Communicate with case management staff and perform assigned tasks related to model service delivery.


3. Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide emergency response including crisis management, first aid, CPR and fire response as needed.


4. Report any instances of violations of client rights, incidents involving clients' non-compliance of rules and regulations and any criminal activity promptly to the supervisor. Complete Incident Reports as outlined by the Program Manual and Funder guidelines.


5. Drive agency vehicles to transport clients, staff and materials, if assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage


• Prescription Coverage


• Life Insurance


• Retirement Plan


• Tuition Reimbursement


• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!