One Nevada Credit Union has an EXCELLENT career opportunity for a Financial Services Representative at our Damonte Ranch Parkway Branch in Reno, Nevada!! The Financial Services Representative II performs all loan interviewing and processing, new accounts, paying/receiving member transactions, greets and directs members, and cross-sells Credit Union products and services.

ESSENTIAL JOB FUNCTIONS

DUTIES AND RESPONSIBILITIES

Financial Services 60%

• Receives, reviews, and completes documentation for all new products and services as well as existing accounts;


• Conducts all paying/receiving transactions, data entry, and records all pertinent information accurately and thoroughly;


• Follows internal control procedures for production of debit/ATM cards;


• Promotes and achieves quality sales to attain Credit Union goals and objectives;


• Receives and responds to member inquiries, research requests, and member issues in a timely manner;


• Follows Internal Control procedures to accurately process fraud claims; provide members direction for processing fraud claims.


• Completes transactions data entry/changes and documentation in an accurate and timely manner;


• Interviews members to determine their financial services needs;


• Protects the Credit Union from potential loss via interview process and document review.


• Authorizes fee refunds within approved limits;


• Controls, maintains, and secures all cash and consignments as assigned within established limits;


• Balances daily transactions in an accurate and precise manner;


• Completes data entry, performs transactions, opens and closes IRA accounts and certificates;


• Assists with opening and closing procedures at assigned branch;


• Trains new Financial Services Representatives in all financial services transactions and procedures;


• Approves and establishes Credit Union membership for qualified applicants; and


• Provides problem resolution and troubleshooting for members with minor technical issues on mobile applications and online;


• Reviews VISA debit and network applications to provide members with problem resolution;


• Makes out-going calls to members regarding marketing campaigns;


• Participates in business development efforts for select groups as well as participate in community relation events when required;


• Promotes all ancillary products such as Investments and mortgages to members through the use of quality referrals.


• Answers general questions concerning online systems, personal computers and phone applications as needed.


• Practices and maintains high awareness of member confidentiality and all security, safety and internal control procedures.


• Completes annual training requirements and stays current with all assigned online classes;


• Completes debit card, withdrawal limit increases and wire transfers within established limits.

Loans 40%

• Receives, reviews, enters, generates, and processes loan applications for consumer loans;


• Communicates loan decisions to members in a timely manner;


• Approves share and certificate loans, within established limits;


• Completes loan documentation, including inspection of collateral;


• Reviews documents with applicant and disburses loan;


• Provides quality control for loans;


• Sells insurance products such as; debt cancellation, mechanical breakdown and Gap coverage;


• Performs other duties as assigned.

QUALIFICATIONS

Knowledge, Skills, and Abilities

• Thorough knowledge of all products and services offered by the Credit Union;


• Working knowledge of loan and member service policies and procedures;


• Working knowledge of loan interviewing skills and techniques;


• Thorough knowledge of cash handling procedures and techniques;


• Skill in the operation of a calculator, fax machine, and various office equipment;

• Skill in the operations of a personal computer to include Internet/ Intranet, operating system, word processing, spreadsheet, presentation, calendar, and scheduling software programs;


• Ability to quickly learn new online systems and procedures as implemented;


• Ability to prioritize work flow and handle multiple tasks;

• Ability to effectively cross-sell Credit Union products and services;


• Ability to make sound decisions regarding exceptions to member accounts;


• Ability to establish and maintain effective working relationships with co-workers and members;


• Ability to effectively communicate verbally;


• Ability to prioritize tasks and multi-task.


• Ability to train other employees;


• Ability to maintain regularly scheduled attendance;


• Must be able to relate appropriately to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instruction, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor.

EDUCATION AND EXPERIENCE

A high school diploma or GED equivalent, plus one year experience with a financial institution or high volume cash handling business. Must successfully complete Financial Services and Success training within six months of position acceptance.