Technical Account Manager

# Technical Account Manager EMEAJob titleTechnical Account Manager EMEALocationWe co-create cloud-based solutions and the necessary hardware components to gather data from industrial equipment, which our customers then use to streamline their industrial fleet management. In a nutshell, we make technology that helps companies look after their industrial machinery and business better — we enable them to work safer and more efficiently, and save time and money.## Your role and responsibilitiesRight now we’re looking for a Technical Account Manager to join our amazing team in Waregem. This role plays an integral function in all internal and external customer support needs in the pre-sale, sale and post-sale customer life cycle.* Provide first line assistance in handling customer support tickets related to installation, software as well as non-technical issues.* Facilitate onsite installation training of telematics devices.* Assist & train dealers or end-users in the installation of telematics solutions on both electrical & diesel powered equipment* Help customers achieve their telematics technical objectives by delivering timely technical guidance, enablement, and best practices materials.* Be the technical voice of the customer when engaging with internal teams.* Lead all technical deliverables for assigned projects.* Assist with all (non-)warranty related product returns and credits.* Assist in continuous process improvements & platform implementation projects in order to contribute to the overall customer satisfaction.* Assist in creating a culture of cross-functional collaboration## How to succeedWe'd love to hear from you if you have:* 2+ years’ experience in Technical Service roles.* Willing to travel on a regular basis (50%) in Europe.* Excellent communication and organizational skills, eager to learn.* A flexible attitude, but you are also a self-motivated individual who can work with minimal supervision by consistently taking the initiative to get things done.* You are able to work with diverse teams* Fluent in English and French.. Any other language is a plus.* Strong analytical skills, result oriented and a sense of responsibility.* A problem solving attitude and aptitude.* Affinity with technology/software.## Benefits* We have the backing of TVH, a large global corporation which gives us stability and network.* We know life isn’t “one size fits all” so we offer flexible working hours and hybrid working arrangements.* Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses* Aside from the above mentioned, you will also be able to learn from a joyous mix of high-potentials and well seasoned professionals.If you want to learn a lot and very quickly, then you’ve come to the right place#LI-LV1#Indeed\_ITCD#LI-Hybrid### Sales & PricingWe are looking for an External Sales Advisor who will focus on our customers in the South-West part of Italy, more specifically Calabria, Sicilia and Basilicata. In this role, you will be responsible...Rugby plays a big part in my life. I am involved in the organisation of rugby in the East Midlands. And I got accepted as a volunteer for the Commonwealth Games. I love to please customers. As a key account manager I look after some of our biggest customers. Together with the great people I get to work with of course. I get along with people from all walks of life. Being friendly, outgoing and using a sense of humour works miracles.Graham, Key Account Manager
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