Support Specialist

Purpose:

Maintain a safe and orderly recovery environment for clients, staff, visitors and guests.

Summary:

Observe people, places, events, and report or correct situations detrimental to the status quo.

Primary Duties and Responsibilities:

• Present a positive, courteous, professional role model at all times


• Provide for the safety, comfort, and security of clients by maintaining order and discipline through the enforcement of all house rules


• Regularly perform urine screens, client room and property searches, and document findings in SAM


• Document all client behavioral issues and concerns in SAM for therapist review


• Give oversight to clients regarding their assigned chores and duties


• Investigate all serious occurrences/issues that take place during the shift and immediately report to Supervisor and Therapist


• Assist in intake process through searching, laundering and inventorying personal property


• Supervise and direct clients during fire, bomb threats, and tornado drills and events


• Oversee clients during meal times and smoke breaks


• Accompany and supervise clients during outside and specified inside activities


• Maintain client sign out sheet ensuring that individuals are signing on and off the property


• Report in writing on maintenance work order forms all things requiring repair


• Clean beds of clients after discharge


• Participate in all face-to-face and electronic staff development sessions as required

Qualifications:

• Ability to assess, defuse and bring resolution to abnormal situations


• Experience with substance abuse or mental health population preferred


• TB Test and police clearance


• Authorization to work in the United States


• Working knowledge of HIPAA

Education/Experience:

• High School Diploma or equivalent

Computer Skills:

• Ability to use a computer keyboard


• Proficiency with Microsoft Office Applications, Internet, and E-mail


• Experience using electronic medical records preferred