Library Associate - Joyner-Green Valley Library Job at Pima County in Tucson
Pima County, Tucson, AZ, United States
Job Type: Classified
Job Classification: 5824 - Library Associate
Salary Grade: 5
Pay Range: $20.11 - $27.15 per hour
Hiring Range: $20.11 - $23.63 per hour
Job Overview
The Library Associate delivers library programs and outreach, provides exceptional internal and external customer service, and performs circulation duties. Associates may also support or oversee basic library operations as needed.
Essential Functions
Evaluate branch compliance with applicable laws, rules, and regulations.
Prepare and present evidence-based educational programs and outreach services aligned with the department’s strategic directions and core values.
Coordinate and participate in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming.
Supervise, schedule, and train volunteers, and assume temporary supervisory responsibility in the absence of senior staff.
Utilize conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation.
Provide customer service to diverse members of the public, including vulnerable individuals and non‑English speakers.
Assist professional staff with collection maintenance, material selection, and bibliographic research following professional standards.
Participate in committee meetings and continuing education to incorporate current best practices in children’s, youth, or adult services.
Assist in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions.
Coordinate unit activity with other departmental units, County departments, and outside agencies.
Create and maintain databases, compile and analyze data, and produce reports using automated information systems.
Manage library social media accounts and communicate updates to the public.
Minimum Qualifications
High school diploma or General Education Development (GED) certificate AND three years of customer service experience assisting the public.
Or one year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment.
Relevant experience and/or education from an accredited college or university may be substituted.
Preferred Qualifications
Experience planning and implementing programs, lessons, and/or projects.
Experience providing customer service.
Experience in conflict management.
Experience with interpersonal communication and team collaboration.
Experience working in a public library.
Experience in cultural sensitivity and competency in cross‑cultural communication and understanding.
Licenses and Certificates
Valid driver’s license required at time of application.
Valid AZ driver’s license required at time of appointment.
Subject to a 39‑month DOT Motor Vehicle Record review to determine suitability to operate county vehicles.
Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.
EEO Information
Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
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Job Classification: 5824 - Library Associate
Salary Grade: 5
Pay Range: $20.11 - $27.15 per hour
Hiring Range: $20.11 - $23.63 per hour
Job Overview
The Library Associate delivers library programs and outreach, provides exceptional internal and external customer service, and performs circulation duties. Associates may also support or oversee basic library operations as needed.
Essential Functions
Evaluate branch compliance with applicable laws, rules, and regulations.
Prepare and present evidence-based educational programs and outreach services aligned with the department’s strategic directions and core values.
Coordinate and participate in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming.
Supervise, schedule, and train volunteers, and assume temporary supervisory responsibility in the absence of senior staff.
Utilize conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation.
Provide customer service to diverse members of the public, including vulnerable individuals and non‑English speakers.
Assist professional staff with collection maintenance, material selection, and bibliographic research following professional standards.
Participate in committee meetings and continuing education to incorporate current best practices in children’s, youth, or adult services.
Assist in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions.
Coordinate unit activity with other departmental units, County departments, and outside agencies.
Create and maintain databases, compile and analyze data, and produce reports using automated information systems.
Manage library social media accounts and communicate updates to the public.
Minimum Qualifications
High school diploma or General Education Development (GED) certificate AND three years of customer service experience assisting the public.
Or one year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment.
Relevant experience and/or education from an accredited college or university may be substituted.
Preferred Qualifications
Experience planning and implementing programs, lessons, and/or projects.
Experience providing customer service.
Experience in conflict management.
Experience with interpersonal communication and team collaboration.
Experience working in a public library.
Experience in cultural sensitivity and competency in cross‑cultural communication and understanding.
Licenses and Certificates
Valid driver’s license required at time of application.
Valid AZ driver’s license required at time of appointment.
Subject to a 39‑month DOT Motor Vehicle Record review to determine suitability to operate county vehicles.
Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.
EEO Information
Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
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