City of Santa Monica is hiring: Library Services Officer in Santa Monica
City of Santa Monica, Santa Monica, CA, United States
Job Summary Patrols and monitors library facilities and grounds to ensure compliance with established rules and regulations. Provides information and assists Library staff and the public with a variety of library services. Performs routine custodial maintenance work, as required.
Key Responsibilities Patrols and monitors library facilities and grounds to ensure compliance with established rules and regulations.
Identifies and reports security incidents, potential safety hazards or maintenance needs and takes appropriate action.
Greets, interacts and provides customer service to the public in a friendly, courteous manner.
Receives and responds to telephone, voice radio calls and electronic messages from library staff; provides assistance and information or refers calls to appropriate staff.
Investigates and handles complaints of unsafe conditions or disruptive patrons.
Prepares facilities for special events and/or meetings by setting up tables, chairs, audiovisual equipment, and related amenities.
Assists library patrons, staff, safety and health personnel during emergency situations; coordinates emergency procedures as necessary.
Makes deliveries and picks up mail, library materials, supplies and related items. Opens and closes library facilities.
Troubleshoots, maintains, adjusts and performs minor service and repair to library office equipment and facilities.
Performs routine custodial and building maintenance tasks, as assigned.
Prepares and maintains records and reports.
Implements and follows all applicable rules and regulations.
Performs related duties, as assigned.
Knowledge Effective customer service techniques.
Operating principles and techniques of public Library security.
Problem solving techniques.
Safe work procedures and practices.
Basic mathematics.
English grammar and composition.
Abilities Provide effective customer service.
Learn standard Library procedures.
Inspect, monitor and patrol the Library and surrounding grounds for safety and security purposes.
Understand, apply, and communicate applicable Library rules and regulations.
Elicit cooperation of library users in observing Library rules and regulations.
Use independent judgment in a variety of situations.
Identify and report security incidents, potential safety hazards or facility maintenance needs noted while on patrol.
Troubleshoot and perform minor office equipment repair and maintenance.
Perform minor facility repairs and operate hand and power tools.
Safely lift and move tables, chairs, and other office equipment.
Load and unload deliveries of books, mail, library supplies and equipment.
Communicate effectively, both orally and in writing.
Safely operate City vehicles.
Maintain composure during stressful situations.
Operate radio equipment.
Respond to emergencies in a calm and effective manner.
Establish and maintain effective working relationships with coworkers, supervisors, other City employees, vendors, and the public.
Perform routine custodial tasks.
Skills Reading, writing and communicating at an appropriate level.
Use of personal computer systems and applicable software applications, including Microsoft Office and Windows.
Setting up, operating and troubleshooting audiovisual equipment.
Dealing courteously and diplomatically with individuals, including City employees, using library resources.
Licenses & Certificates Possession of a valid Class C driver license.
Education, Training and Experience Graduation from high school or equivalent.
One year of recent, paid work experience interacting with the public, providing information and enforcing rules and regulations. Experience must have included using PC-based computer applications and Internet services.
Equal Opportunity Employer The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees.
Special assistance with the application and examination process is available for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
Please note: The request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
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Key Responsibilities Patrols and monitors library facilities and grounds to ensure compliance with established rules and regulations.
Identifies and reports security incidents, potential safety hazards or maintenance needs and takes appropriate action.
Greets, interacts and provides customer service to the public in a friendly, courteous manner.
Receives and responds to telephone, voice radio calls and electronic messages from library staff; provides assistance and information or refers calls to appropriate staff.
Investigates and handles complaints of unsafe conditions or disruptive patrons.
Prepares facilities for special events and/or meetings by setting up tables, chairs, audiovisual equipment, and related amenities.
Assists library patrons, staff, safety and health personnel during emergency situations; coordinates emergency procedures as necessary.
Makes deliveries and picks up mail, library materials, supplies and related items. Opens and closes library facilities.
Troubleshoots, maintains, adjusts and performs minor service and repair to library office equipment and facilities.
Performs routine custodial and building maintenance tasks, as assigned.
Prepares and maintains records and reports.
Implements and follows all applicable rules and regulations.
Performs related duties, as assigned.
Knowledge Effective customer service techniques.
Operating principles and techniques of public Library security.
Problem solving techniques.
Safe work procedures and practices.
Basic mathematics.
English grammar and composition.
Abilities Provide effective customer service.
Learn standard Library procedures.
Inspect, monitor and patrol the Library and surrounding grounds for safety and security purposes.
Understand, apply, and communicate applicable Library rules and regulations.
Elicit cooperation of library users in observing Library rules and regulations.
Use independent judgment in a variety of situations.
Identify and report security incidents, potential safety hazards or facility maintenance needs noted while on patrol.
Troubleshoot and perform minor office equipment repair and maintenance.
Perform minor facility repairs and operate hand and power tools.
Safely lift and move tables, chairs, and other office equipment.
Load and unload deliveries of books, mail, library supplies and equipment.
Communicate effectively, both orally and in writing.
Safely operate City vehicles.
Maintain composure during stressful situations.
Operate radio equipment.
Respond to emergencies in a calm and effective manner.
Establish and maintain effective working relationships with coworkers, supervisors, other City employees, vendors, and the public.
Perform routine custodial tasks.
Skills Reading, writing and communicating at an appropriate level.
Use of personal computer systems and applicable software applications, including Microsoft Office and Windows.
Setting up, operating and troubleshooting audiovisual equipment.
Dealing courteously and diplomatically with individuals, including City employees, using library resources.
Licenses & Certificates Possession of a valid Class C driver license.
Education, Training and Experience Graduation from high school or equivalent.
One year of recent, paid work experience interacting with the public, providing information and enforcing rules and regulations. Experience must have included using PC-based computer applications and Internet services.
Equal Opportunity Employer The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees.
Special assistance with the application and examination process is available for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
Please note: The request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
#J-18808-Ljbffr