Member Services Representative (Steeplechase)
Houston Fitness Partners, Houston, TX, United States
Member Service Representative
Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone." Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You'll be joining a team that values: People-we genuinely care about our team + members Fun- we enjoy the work Honesty- we lead with integrity Accountability- we own the outcome Drive- we take initiative
Essential Duties & Responsibilities:
- Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
- Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
- Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
- Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
- Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals.
- Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
- Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
- Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.
Minimum Skills:
- Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
- Self-starter who takes initiative with minimal direction and supervision.
- Must be punctual and dependable with a solid work ethic.
- Basic computer proficiency and ability to manage multiple responsibilities.
Minimum Qualifications:
- Must be 18 years of age or older.
- Ability to pass a background check.
- Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.
Physical Demands of the Member Services Representative:
- Continual standing and walking throughout the club to accomplish tasks during shift.
- Frequent talking in person or on the phone to exchange information during shift.
- Must be able to lift up to 50 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Some bending, twisting, and reaching are required to accomplish tasks.
Benefits of Joining Our Team:
- Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).
- 401(k) plan eligible after 12 months of employment.
- Free PF Black Card gym membership.
- Opportunities for growth.