Technician/Advisor - Scarborough, ME
Vipauto, Scarborough, ME, United States
441 Payne Rd, Scarborough, ME 04074, USA
Job Description
Posted Tuesday, December 16, 2025 at 5:00 AM
REPORTING TO:
Service Manager
EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly
GENERAL SUMMARY:
The Tech-Advisor lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Work at the counter as a service writer as needed, serving customers by consulting with them, building relationships, and following VIP processes to educate them about the condition of their vehicle based on mileage and results of the MPI vehicle inspection.
Work in the shop as a technician when necessary, taking work orders as assigned by management, and completing all required services on customers’ vehicles in accordance with VIP standards and procedures.
Fulfill all required training and certification for both the positions of Service Writer and Installation Technician and be able to successfully carry out the required duties of both.
Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity.
Learn and execute all activities as assigned by the Service Manager to help the team deliver a different and better customer experience to every customer.
Learn VIP’s processes and be prepared to successfully execute the essential duties listed below.
Facility and Equipment Maintenance
Ensure satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet customer needs.
Maintain a clean service department throughout the business day.
Enter any facility or equipment issues into the appropriate database.
Procedural Compliance
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Additional Responsibilities (Performs other functions as required).
Communicates with management to ensure compliance with service standards and company policies
PERFORMANCE MEASUREMENT:
The Tech-Advisor supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.
STANDARD MANAGEMENT WORK WEEK:
SCHEDULE:
The standard expectation is 5-day work and 40 hours per week.
ATTENDANCE:
Arrive prior to each work shift, be ready to perform duties at shift start time, and work all scheduled hours as directed by the management team.
REQUIRED QUALIFICATIONS:
Knowledge, Skills, and Abilities
Excellent verbal and written communication
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
Strong organization and time management skills
A comprehensive understanding of automotive servicing and the industry
Minimum Educational and/or Experience
One year of related experience in automotive service field
Completion of a two-year college or technical school program recommended
Or an equivalent combination of education and experience
Proven Results Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification P2 – Parts Specialist recommended
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
State Inspection License Required (where applicable)
ESSENTIAL JOB FUNCTIONS
include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Tech-Advisor job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following summarizes the physical activities and time spent, with protective back support belts worn during strenuous activities.
Essential Physical Activity Requirements
Less than 1/3 of Time: Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling
1/3 to 2/3 of Time: Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling
More than 2/3 of Time: Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling
Essential Weightlifting/Force Exertion Requirements
List below summarizes time and weight or force; protective back support belts required for strenuous activities.
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
More than 21 lbs
Up to 20 lbs
Visual and cognitive requirements include:
Close vision
Distance Vision
Color Vision
Peripheral Vision
Depth Perception
Ability to adjust focus
ACKNOWLEDGEMENT:
This position description intends to describe the general nature and level of work performed by people assigned to this job. It is not intended to include all duties and responsibilities.
441 Payne Rd, Scarborough, ME 04074, USA
#J-18808-Ljbffr
Job Description
Posted Tuesday, December 16, 2025 at 5:00 AM
REPORTING TO:
Service Manager
EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly
GENERAL SUMMARY:
The Tech-Advisor lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Work at the counter as a service writer as needed, serving customers by consulting with them, building relationships, and following VIP processes to educate them about the condition of their vehicle based on mileage and results of the MPI vehicle inspection.
Work in the shop as a technician when necessary, taking work orders as assigned by management, and completing all required services on customers’ vehicles in accordance with VIP standards and procedures.
Fulfill all required training and certification for both the positions of Service Writer and Installation Technician and be able to successfully carry out the required duties of both.
Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity.
Learn and execute all activities as assigned by the Service Manager to help the team deliver a different and better customer experience to every customer.
Learn VIP’s processes and be prepared to successfully execute the essential duties listed below.
Facility and Equipment Maintenance
Ensure satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet customer needs.
Maintain a clean service department throughout the business day.
Enter any facility or equipment issues into the appropriate database.
Procedural Compliance
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Additional Responsibilities (Performs other functions as required).
Communicates with management to ensure compliance with service standards and company policies
PERFORMANCE MEASUREMENT:
The Tech-Advisor supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.
STANDARD MANAGEMENT WORK WEEK:
SCHEDULE:
The standard expectation is 5-day work and 40 hours per week.
ATTENDANCE:
Arrive prior to each work shift, be ready to perform duties at shift start time, and work all scheduled hours as directed by the management team.
REQUIRED QUALIFICATIONS:
Knowledge, Skills, and Abilities
Excellent verbal and written communication
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
Strong organization and time management skills
A comprehensive understanding of automotive servicing and the industry
Minimum Educational and/or Experience
One year of related experience in automotive service field
Completion of a two-year college or technical school program recommended
Or an equivalent combination of education and experience
Proven Results Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification P2 – Parts Specialist recommended
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
State Inspection License Required (where applicable)
ESSENTIAL JOB FUNCTIONS
include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Tech-Advisor job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following summarizes the physical activities and time spent, with protective back support belts worn during strenuous activities.
Essential Physical Activity Requirements
Less than 1/3 of Time: Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling
1/3 to 2/3 of Time: Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling
More than 2/3 of Time: Reaching, Standing, Pushing/Pulling, Walking, Climbing, Kneeling
Essential Weightlifting/Force Exertion Requirements
List below summarizes time and weight or force; protective back support belts required for strenuous activities.
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
More than 21 lbs
Up to 20 lbs
Visual and cognitive requirements include:
Close vision
Distance Vision
Color Vision
Peripheral Vision
Depth Perception
Ability to adjust focus
ACKNOWLEDGEMENT:
This position description intends to describe the general nature and level of work performed by people assigned to this job. It is not intended to include all duties and responsibilities.
441 Payne Rd, Scarborough, ME 04074, USA
#J-18808-Ljbffr