Change/Communications Manager
Seneca Holdings, Buffalo, NY, United States
Seneca Technologiesis part of the
Seneca Nation Group (SNG)
portfolio of companies.
SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visitthe website and follow us onLinkedIn.
Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Seneca Technologies is seeking a
Change/Communications Manager to work remote in the National Capital Region. The Change/Communications Manager serves as the primary liaison between the Grants.gov Program Management Office (PMO) and the diverse stakeholder community that depends on Grants.gov as the federal government's central grants portal. This position is essential to ensuring that all communications, documentation, and stakeholder engagement activities effectively support Grants.gov's mission of modernizing and simplifying the grants management process. The Change/Communications Manager orchestrates the flow of information to federal agencies, grant applicants, and the public while ensuring compliance with federal communication standards and accessibility requirements.
Primary Responsibilities
Stakeholder Communications and Engagement
Plan, coordinate, and facilitate quarterly stakeholder meetings (approximately 30 minutes each) to communicate system updates, upcoming changes, and strategic initiatives
Organize and lead Federal User Group meetings (approximately 90 minutes each) to address agency-specific needs and gather feedback
Support semi-annual Strategic Planning Sessions to align stakeholder expectations with program objectives
Deliver technical presentations to both technical and non-technical audiences, translating complex system changes into accessible information
Digital Presence and Content Management
Manage Grants.gov's comprehensive online presence, including the website, blog, newsletters, Listserv communications, System Alerts, website banners, and YouTube channel
Ensure all web content and digital communications comply with the Plain Writing Act and Section 508 accessibility standards
Coordinate timely publication of system alerts and notifications to minimize user disruption during maintenance and releases
Documentation and Reporting
Prepare and maintain user documentation including release notes, user guides, and online help content
Respond to data calls from Congress, the Office of Management and Budget (OMB), the Department of Health and Human Services (HHS), the Office of Inspector General (OIG), and the Government Accountability Office (GAO)
Support training development and delivery for system users and stakeholders
Coordination Activities
Collaborate with the Contact Center to ensure consistent messaging and accurate information dissemination to users
Coordinate with multiple vendors supporting the Grants.gov ecosystem to maintain unified communications
Required Qualifications
Bachelor's degree in a related field
10+ years of experience
Ability to complete a Tier 1 background investigation
Demonstrated expertise in technical and program communications within federal IT environments
Proven experience managing stakeholder relationships across federal agencies, non-profit organizations, educational institutions, and the general public
Proficiency in web content management and social media platforms
Knowledge of federal grants processes and the grants management lifecycle
Experience developing user documentation and training materials
Familiarity with federal IT compliance requirements, including Section 508 and Plain Writing Act
Strong presentation skills with ability to communicate technical concepts to diverse audiences
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
Seneca Nation Group (SNG)
portfolio of companies.
SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visitthe website and follow us onLinkedIn.
Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Seneca Technologies is seeking a
Change/Communications Manager to work remote in the National Capital Region. The Change/Communications Manager serves as the primary liaison between the Grants.gov Program Management Office (PMO) and the diverse stakeholder community that depends on Grants.gov as the federal government's central grants portal. This position is essential to ensuring that all communications, documentation, and stakeholder engagement activities effectively support Grants.gov's mission of modernizing and simplifying the grants management process. The Change/Communications Manager orchestrates the flow of information to federal agencies, grant applicants, and the public while ensuring compliance with federal communication standards and accessibility requirements.
Primary Responsibilities
Stakeholder Communications and Engagement
Plan, coordinate, and facilitate quarterly stakeholder meetings (approximately 30 minutes each) to communicate system updates, upcoming changes, and strategic initiatives
Organize and lead Federal User Group meetings (approximately 90 minutes each) to address agency-specific needs and gather feedback
Support semi-annual Strategic Planning Sessions to align stakeholder expectations with program objectives
Deliver technical presentations to both technical and non-technical audiences, translating complex system changes into accessible information
Digital Presence and Content Management
Manage Grants.gov's comprehensive online presence, including the website, blog, newsletters, Listserv communications, System Alerts, website banners, and YouTube channel
Ensure all web content and digital communications comply with the Plain Writing Act and Section 508 accessibility standards
Coordinate timely publication of system alerts and notifications to minimize user disruption during maintenance and releases
Documentation and Reporting
Prepare and maintain user documentation including release notes, user guides, and online help content
Respond to data calls from Congress, the Office of Management and Budget (OMB), the Department of Health and Human Services (HHS), the Office of Inspector General (OIG), and the Government Accountability Office (GAO)
Support training development and delivery for system users and stakeholders
Coordination Activities
Collaborate with the Contact Center to ensure consistent messaging and accurate information dissemination to users
Coordinate with multiple vendors supporting the Grants.gov ecosystem to maintain unified communications
Required Qualifications
Bachelor's degree in a related field
10+ years of experience
Ability to complete a Tier 1 background investigation
Demonstrated expertise in technical and program communications within federal IT environments
Proven experience managing stakeholder relationships across federal agencies, non-profit organizations, educational institutions, and the general public
Proficiency in web content management and social media platforms
Knowledge of federal grants processes and the grants management lifecycle
Experience developing user documentation and training materials
Familiarity with federal IT compliance requirements, including Section 508 and Plain Writing Act
Strong presentation skills with ability to communicate technical concepts to diverse audiences
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.