Overnight Valet Attendant- CRC
VALENCIA GROUP, Arlington, TX, United States
Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Valet Manager
JOB SUMMARY
The Overnight Valet Attendant at Caravan Court is responsible for providing a warm, polished, and professional first and last impression to every guest. Valet attendants safely and efficiently park and retrieve guest vehicles while delivering a personalized service aligned with the hotels service standards
ESSENTIAL DUTIES & FUNCTIONS
Operational Responsibilities
o Greet guests according hotel standards
o Register all vehicles in parking platform
o Communicate the valet process to the guest
o Assist guests with any luggage and directional needs
o Professionally and efficiently park guest vehicles
Guest Services
o Anticipate and attend to guest needs during interactions
o Be proactive when attending to guests
o Assist guests with all concierge services
Team Support and Training
o Attend and contribute to department meetings
o Participate in cross training
o Complete all required trainings
Communication and Reporting
o Facilitate all internal communications and follow up accordingly
o Run all reports necessary to the operation
Complete full shift pass on reports and checklists
o Log all work in appropriate platforms
Safety & Compliance
o Adhere to all safety and security guidelines
o Follow all driving regulations
ESSENTIAL SKILLS AND QUALIFICATIONS
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Physical Requirements
Sitting: Short periods of time
Standing/Walking: Long periods of standing, minimum of 5 consecutive hours
Lifting/Carrying: Occasionally, maximum of 50 pounds. Pushing/ Pulling carts
ability to stay awake, alert and provide service during an overnight schedule.
Working Environment
Interior: Hallways, Guestrooms
Exterior: Outdoor areas of the hotel
BASICS
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
o Valid Driver's License
o No vehicle violations within the past 5 years
o No prior experience required
o No minimum education requirements required
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Valet Manager
JOB SUMMARY
The Overnight Valet Attendant at Caravan Court is responsible for providing a warm, polished, and professional first and last impression to every guest. Valet attendants safely and efficiently park and retrieve guest vehicles while delivering a personalized service aligned with the hotels service standards
ESSENTIAL DUTIES & FUNCTIONS
Operational Responsibilities
o Greet guests according hotel standards
o Register all vehicles in parking platform
o Communicate the valet process to the guest
o Assist guests with any luggage and directional needs
o Professionally and efficiently park guest vehicles
Guest Services
o Anticipate and attend to guest needs during interactions
o Be proactive when attending to guests
o Assist guests with all concierge services
Team Support and Training
o Attend and contribute to department meetings
o Participate in cross training
o Complete all required trainings
Communication and Reporting
o Facilitate all internal communications and follow up accordingly
o Run all reports necessary to the operation
Complete full shift pass on reports and checklists
o Log all work in appropriate platforms
Safety & Compliance
o Adhere to all safety and security guidelines
o Follow all driving regulations
ESSENTIAL SKILLS AND QUALIFICATIONS
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Physical Requirements
Sitting: Short periods of time
Standing/Walking: Long periods of standing, minimum of 5 consecutive hours
Lifting/Carrying: Occasionally, maximum of 50 pounds. Pushing/ Pulling carts
ability to stay awake, alert and provide service during an overnight schedule.
Working Environment
Interior: Hallways, Guestrooms
Exterior: Outdoor areas of the hotel
BASICS
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
o Valid Driver's License
o No vehicle violations within the past 5 years
o No prior experience required
o No minimum education requirements required