Design Center Leader
SupportFinity™, San Francisco, CA, United States
Role Summary Providing a best-in-class customer experience is at the core of our success at Buechel Stone. The Design Center Leader will help the Stone Design Consultants ensure every client interaction is exceptional, guiding long-term success and profitability of each design center. The role also leads the team to extend the customer experience to virtual consultations and collaborates with the sales team to enable a seamless transition from selection to sales, creating a frictionless client experience.
We have grown since opening our first design center six years ago and are looking for a Design Center Leader who can maximize impact as we continue to grow the team and expand locations. Design Centers and the Stone Design Consultants operate under Marketing; this role is not sales management. The team focuses on customer experience and sales enablement. Initially, the Design Center Leader will lead the team while actively serving as a working design consultant during the growth phase. As established, the leader will be responsible for performance, consistency, and ROI of all Design Centers. Key indicators include: 1) the number of selections per location, 2) engagement with our ideal target audience, and 3) monitoring win rates to maximize impact and identify friction points during handoff with sales.
Responsibilities Own the customer journey from showroom entry through Sales handoff
Ensure a frictionless, well-prepared transition when pricing, take-offs, or more technical details are required
Support improved close-won rates and average deal value through quality lead nurturing
Leadership & Accountability Lead and coach Stone Design Consultants across all locations
Serve as a working Stone Design Consultant as the role scales
Hold each Design Center accountable to traffic, ROI, event success, and CX metrics
Run weekly team meetings
Help each team member establish quarterly projects to improve the success of their role, location, and/or the business
Cross-Functional Authority Act as referee with authority between Design Centers and Sales
Work with Sales and Marketing to adjust lead qualification and handoff processes to eliminate friction
Escalate and resolve issues with tact, professionalism, and data
Operations & Standards Ensure CRM compliance and clean documentation across all locations
Maintain consistent brand standards, CX, cleanliness, and showroom readiness
Manage Design Center setup for new locations
Calculate and report ROI by Design Center
Ensure proper coverage at all locations so that time off does not affect operating hours
Marketing & Growth Work closely with Marketing and Stone Design Consultants to strategize and execute promotion of Design Centers to architects, designers, builders, and end users
Develop and execute showroom events and partnerships
Support territory teams with selection experiences and prospecting strategy
Qualifications And Education Requirements Proven leadership in Customer Experience focused and/or showroom environments
Strong CRM discipline and comfort with metrics and accountability
High emotional intelligence and tact in conflict resolution
Ability to lead without commission-based incentives
Outstanding customer service skills
Ability to multi-task and manage priorities
Excellent written and verbal communication skills
Professional presentation and appearance
Excellent organizational skills and attention to detail
Valid driver''s license
Willingness to travel to all Design Center locations
Preferred Cross-functional leadership experience (Marketing + Sales alignment)
Bachelor''s degree
Architecture, design, or building materials industry experience
Experience with business to business and business to consumer sales
Competencies Communication proficiency
Organizational skills
Time management
Leadership
Presentation skills
Diversity and inclusion
Business acumen
Project management
Self-driven
Ability to collaborate with others
Work Conditions Hours will be Full-Time/On-site Approximately 45 hours/week and/or based on the needs of the job and business
Equal Opportunity Employer M/D/F/V. Buechel Stone Corp will consider qualified applicants with arrest and conviction records for employment in compliance with the FCO.
Salary: $70,000 - $130,000 per year
Job Posted by ApplicantPro
About the company
Buechel Stone
Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.
#J-18808-Ljbffr
We have grown since opening our first design center six years ago and are looking for a Design Center Leader who can maximize impact as we continue to grow the team and expand locations. Design Centers and the Stone Design Consultants operate under Marketing; this role is not sales management. The team focuses on customer experience and sales enablement. Initially, the Design Center Leader will lead the team while actively serving as a working design consultant during the growth phase. As established, the leader will be responsible for performance, consistency, and ROI of all Design Centers. Key indicators include: 1) the number of selections per location, 2) engagement with our ideal target audience, and 3) monitoring win rates to maximize impact and identify friction points during handoff with sales.
Responsibilities Own the customer journey from showroom entry through Sales handoff
Ensure a frictionless, well-prepared transition when pricing, take-offs, or more technical details are required
Support improved close-won rates and average deal value through quality lead nurturing
Leadership & Accountability Lead and coach Stone Design Consultants across all locations
Serve as a working Stone Design Consultant as the role scales
Hold each Design Center accountable to traffic, ROI, event success, and CX metrics
Run weekly team meetings
Help each team member establish quarterly projects to improve the success of their role, location, and/or the business
Cross-Functional Authority Act as referee with authority between Design Centers and Sales
Work with Sales and Marketing to adjust lead qualification and handoff processes to eliminate friction
Escalate and resolve issues with tact, professionalism, and data
Operations & Standards Ensure CRM compliance and clean documentation across all locations
Maintain consistent brand standards, CX, cleanliness, and showroom readiness
Manage Design Center setup for new locations
Calculate and report ROI by Design Center
Ensure proper coverage at all locations so that time off does not affect operating hours
Marketing & Growth Work closely with Marketing and Stone Design Consultants to strategize and execute promotion of Design Centers to architects, designers, builders, and end users
Develop and execute showroom events and partnerships
Support territory teams with selection experiences and prospecting strategy
Qualifications And Education Requirements Proven leadership in Customer Experience focused and/or showroom environments
Strong CRM discipline and comfort with metrics and accountability
High emotional intelligence and tact in conflict resolution
Ability to lead without commission-based incentives
Outstanding customer service skills
Ability to multi-task and manage priorities
Excellent written and verbal communication skills
Professional presentation and appearance
Excellent organizational skills and attention to detail
Valid driver''s license
Willingness to travel to all Design Center locations
Preferred Cross-functional leadership experience (Marketing + Sales alignment)
Bachelor''s degree
Architecture, design, or building materials industry experience
Experience with business to business and business to consumer sales
Competencies Communication proficiency
Organizational skills
Time management
Leadership
Presentation skills
Diversity and inclusion
Business acumen
Project management
Self-driven
Ability to collaborate with others
Work Conditions Hours will be Full-Time/On-site Approximately 45 hours/week and/or based on the needs of the job and business
Equal Opportunity Employer M/D/F/V. Buechel Stone Corp will consider qualified applicants with arrest and conviction records for employment in compliance with the FCO.
Salary: $70,000 - $130,000 per year
Job Posted by ApplicantPro
About the company
Buechel Stone
Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.
#J-18808-Ljbffr