Account Manager Interventional
Aptyx, Oregon, WI, United States
Position Summary
The Account Manager is responsible for managing and growing assigned customer accounts within the medical device and Interventional markets. This role focuses on building strong customer relationships, supporting revenue growth within existing accounts, and ensuring a positive customer experience across all commercial interactions.
The Account Manager serves as the primary day-to-day commercial contact for assigned customers and works closely with the Business Development Executive (BDE), Customer Service, Engineering, Operations, Quality, and Program Management teams to support customer needs, identify growth opportunities, and maintain account performance.
This role requires strong relationship management skills, commercial awareness, technical understanding of manufacturing solutions, and the ability to work cross-functionally in a regulated medical manufacturing environment.
Key Responsibilities
Account Management & Customer Relationships
Serve as the primary commercial contact for assigned customer accounts
Build and maintain strong relationships with customer stakeholders across procurement, engineering, quality, and operations
Support customer retention and identify opportunities for growth within existing accounts
Maintain a clear understanding of customer business needs, product roadmaps, and ongoing objectives
Facilitate strong customer communication and responsiveness to inquiries, concerns, and project updates
Support customer business reviews and performance discussions
Revenue Growth & Commercial Support
Support revenue targets through account growth, cross-selling, and upselling opportunities
Assist in developing and executing monthly and annual account plans
Maintain account forecasts, pipeline updates, and sales reporting
Support preparation of quotations, pricing updates, RFQ responses, and cost reviews
Assist with price variance analysis and support margin improvement initiatives
Work with the BDE on opportunities for expansion and new programs within existing customer relationships
Customer Service & Cross-Functional Coordination
Partner with Customer Service Representatives (CSR) to support order-to-cash issue resolution, order status updates, and forecast alignment
Assist with customer rolling 12-month forecasts and demand planning updates
Coordinate internally with Engineering, Operations, Quality, and Program Management to ensure customer requirements are met
Help resolve customer concerns by identifying issues and escalating solutions as needed
Support a positive customer experience through timely communication and follow-up
Technical Sales & Project Support
Support technical sales activities by coordinating with Engineering and Product Development teams
Assist with solution definition based on customer requirements
Participate in NPI and project launch activities as the commercial customer representative
Support project updates, scope changes, and customer communications during development and production transfer
Market Awareness
Maintain awareness of customer activity, market trends, and competitor developments
Identify opportunities to strengthen customer partnerships and grow business within assigned accounts
Participate in trade shows, customer visits, and commercial events as needed
Required Experience
3–5+ years of business-to-business account management or sales experience
Experience in medical device manufacturing, contract manufacturing, or OEM environments preferred
Knowledge of regulated manufacturing environments (ISO 13485 / FDA) preferred
Understanding of injection molding, assembly, and related medical manufacturing processes preferred
Experience working with cross-functional teams including Customer Service, Engineering, and Operations
Strong skills in forecasting, quoting, pricing support, and customer relationship management
Proficiency in Excel and PowerPoint
Education & Qualifications
Bachelor's degree preferred; business, engineering, or related field desired
Equivalent experience will be considered
Valid driver's license and passport required
Ability to travel as needed
Working Conditions
This role supports multiple customer programs and projects at varying stages of development and production. Work may be performed in office and production environments. Travel required for customer visits and trade show participation.
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The Account Manager is responsible for managing and growing assigned customer accounts within the medical device and Interventional markets. This role focuses on building strong customer relationships, supporting revenue growth within existing accounts, and ensuring a positive customer experience across all commercial interactions.
The Account Manager serves as the primary day-to-day commercial contact for assigned customers and works closely with the Business Development Executive (BDE), Customer Service, Engineering, Operations, Quality, and Program Management teams to support customer needs, identify growth opportunities, and maintain account performance.
This role requires strong relationship management skills, commercial awareness, technical understanding of manufacturing solutions, and the ability to work cross-functionally in a regulated medical manufacturing environment.
Key Responsibilities
Account Management & Customer Relationships
Serve as the primary commercial contact for assigned customer accounts
Build and maintain strong relationships with customer stakeholders across procurement, engineering, quality, and operations
Support customer retention and identify opportunities for growth within existing accounts
Maintain a clear understanding of customer business needs, product roadmaps, and ongoing objectives
Facilitate strong customer communication and responsiveness to inquiries, concerns, and project updates
Support customer business reviews and performance discussions
Revenue Growth & Commercial Support
Support revenue targets through account growth, cross-selling, and upselling opportunities
Assist in developing and executing monthly and annual account plans
Maintain account forecasts, pipeline updates, and sales reporting
Support preparation of quotations, pricing updates, RFQ responses, and cost reviews
Assist with price variance analysis and support margin improvement initiatives
Work with the BDE on opportunities for expansion and new programs within existing customer relationships
Customer Service & Cross-Functional Coordination
Partner with Customer Service Representatives (CSR) to support order-to-cash issue resolution, order status updates, and forecast alignment
Assist with customer rolling 12-month forecasts and demand planning updates
Coordinate internally with Engineering, Operations, Quality, and Program Management to ensure customer requirements are met
Help resolve customer concerns by identifying issues and escalating solutions as needed
Support a positive customer experience through timely communication and follow-up
Technical Sales & Project Support
Support technical sales activities by coordinating with Engineering and Product Development teams
Assist with solution definition based on customer requirements
Participate in NPI and project launch activities as the commercial customer representative
Support project updates, scope changes, and customer communications during development and production transfer
Market Awareness
Maintain awareness of customer activity, market trends, and competitor developments
Identify opportunities to strengthen customer partnerships and grow business within assigned accounts
Participate in trade shows, customer visits, and commercial events as needed
Required Experience
3–5+ years of business-to-business account management or sales experience
Experience in medical device manufacturing, contract manufacturing, or OEM environments preferred
Knowledge of regulated manufacturing environments (ISO 13485 / FDA) preferred
Understanding of injection molding, assembly, and related medical manufacturing processes preferred
Experience working with cross-functional teams including Customer Service, Engineering, and Operations
Strong skills in forecasting, quoting, pricing support, and customer relationship management
Proficiency in Excel and PowerPoint
Education & Qualifications
Bachelor's degree preferred; business, engineering, or related field desired
Equivalent experience will be considered
Valid driver's license and passport required
Ability to travel as needed
Working Conditions
This role supports multiple customer programs and projects at varying stages of development and production. Work may be performed in office and production environments. Travel required for customer visits and trade show participation.
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