Patient Access Associate 2- Bilingual
Inova Health System, Alexandria, VA, United States
Inova Health Center 6355 - Franconia-Springfield
is looking for a dedicated Patient Access Associate 2
to join the team. This role will be
full-time day shift from Monday - Friday.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.
We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
Committed to Team Member Health:
offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement:
Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance:
offering
up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support:
offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance:
offering paid time off and paid parental leave.
Patient Access Associate 2 Job Responsibilities:
Expresses sincere concern and empathy when dealing with customer complaints.
Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Identifies and communicates payroll authorization and referral requirements to patients.
Explains insurance benefits and patient liability by using appropriate communication methods/styles.
Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
Minimum Qualifications:
Education:
High School Diploma or GED
Experience : 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle. Bachelors degree in lieu of experience
Strongly Preferred Qualifications :
Spanish bilingual
1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle. OR
Bachelors degree in a healthcare study
in lieu of experience
is looking for a dedicated Patient Access Associate 2
to join the team. This role will be
full-time day shift from Monday - Friday.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.
We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
Committed to Team Member Health:
offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement:
Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance:
offering
up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support:
offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance:
offering paid time off and paid parental leave.
Patient Access Associate 2 Job Responsibilities:
Expresses sincere concern and empathy when dealing with customer complaints.
Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Identifies and communicates payroll authorization and referral requirements to patients.
Explains insurance benefits and patient liability by using appropriate communication methods/styles.
Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
Minimum Qualifications:
Education:
High School Diploma or GED
Experience : 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle. Bachelors degree in lieu of experience
Strongly Preferred Qualifications :
Spanish bilingual
1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle. OR
Bachelors degree in a healthcare study
in lieu of experience