Manager, Air Import Job at DSV - Global Transport and Logistics in Atlanta
DSV - Global Transport and Logistics, Atlanta, GA, United States
Job Title
Manager, Air Import
Location
USA - Atlanta, 3705 Wilson Rd
Division
Air & Sea
Job Summary
The Air Import Manager oversees the importation of goods by air, ensuring efficient and timely delivery while maintaining strong relationships with customers and vendors. This role involves managing import processes, compliance with regulations, and collaboration with internal teams to enhance service quality and customer satisfaction.
Duties and Responsibilities
Manage and oversee the importation of goods by air, including carrier selection, booking, and transportation.
Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery.
Develop and maintain relationships with customers, vendors, and third‑party service providers to optimize cargo delivery.
Address and resolve customer inquiries promptly to maintain satisfaction and trust.
Ensure compliance with all relevant regulations, including customs regulations and trade laws.
Stay updated on changes in air freight regulations and import controls.
Develop and implement policies and procedures to improve efficiency and service quality.
Identify and execute process improvements to reduce costs and enhance customer satisfaction.
Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
Analyze performance data to identify trends and opportunities for improvement.
Supervisory Responsibilities
Supervise a team of air import coordinators and support staff.
Educational Background / Work Experience
Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
5 years of experience in freight forwarding, logistics, or a related field is preferred.
Prior experience in air imports and supervisory roles is highly desirable.
Preferred Qualifications
Familiarity with air freight regulations, customs requirements, and export controls.
Knowledge of shipping routes and schedules.
Skills & Competencies
Strong analytical and problem‑solving skills, with the ability to thrive in a fast‑paced environment.
Excellent leadership and communication skills to manage and motivate a team.
In-depth knowledge of logistics, supply chain management, and air freight principles.
Language Skills
Fluency in English is required.
Computer Literacy
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Experience with logistics and air cargo management systems.
Physical And/or Mental Requirements / Working Conditions
Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi‑shift access. The employee uses the hands to finger, handle or feel objects or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements include close vision and distance vision. Minimal travel may be required domestically and internationally.
The work environment rarely exposes employees to fumes or airborne particles, toxic or caustic chemicals. The noise level is usually low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate their employment at any time. For this position, the expected base pay range is $78,000.00 – $98,000.00. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Equal Employment Opportunity
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
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Manager, Air Import
Location
USA - Atlanta, 3705 Wilson Rd
Division
Air & Sea
Job Summary
The Air Import Manager oversees the importation of goods by air, ensuring efficient and timely delivery while maintaining strong relationships with customers and vendors. This role involves managing import processes, compliance with regulations, and collaboration with internal teams to enhance service quality and customer satisfaction.
Duties and Responsibilities
Manage and oversee the importation of goods by air, including carrier selection, booking, and transportation.
Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery.
Develop and maintain relationships with customers, vendors, and third‑party service providers to optimize cargo delivery.
Address and resolve customer inquiries promptly to maintain satisfaction and trust.
Ensure compliance with all relevant regulations, including customs regulations and trade laws.
Stay updated on changes in air freight regulations and import controls.
Develop and implement policies and procedures to improve efficiency and service quality.
Identify and execute process improvements to reduce costs and enhance customer satisfaction.
Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
Analyze performance data to identify trends and opportunities for improvement.
Supervisory Responsibilities
Supervise a team of air import coordinators and support staff.
Educational Background / Work Experience
Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
5 years of experience in freight forwarding, logistics, or a related field is preferred.
Prior experience in air imports and supervisory roles is highly desirable.
Preferred Qualifications
Familiarity with air freight regulations, customs requirements, and export controls.
Knowledge of shipping routes and schedules.
Skills & Competencies
Strong analytical and problem‑solving skills, with the ability to thrive in a fast‑paced environment.
Excellent leadership and communication skills to manage and motivate a team.
In-depth knowledge of logistics, supply chain management, and air freight principles.
Language Skills
Fluency in English is required.
Computer Literacy
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Experience with logistics and air cargo management systems.
Physical And/or Mental Requirements / Working Conditions
Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi‑shift access. The employee uses the hands to finger, handle or feel objects or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements include close vision and distance vision. Minimal travel may be required domestically and internationally.
The work environment rarely exposes employees to fumes or airborne particles, toxic or caustic chemicals. The noise level is usually low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate their employment at any time. For this position, the expected base pay range is $78,000.00 – $98,000.00. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Equal Employment Opportunity
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
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