Air Services Specialist Job at The Ritz-Carlton Yacht Collection in Fort Lauderd
The Ritz-Carlton Yacht Collection, Fort Lauderdale, FL, United States
Job Summary As an Air Services Specialist, you will utilize your Amadeus GDS expertise to curate seamless travel experiences for guests of The Ritz‑Carlton Yacht Collection. This role involves educating guests on the sophisticated logistics of port arrivals and departures. Additionally, the role provides internal customers with comprehensive knowledge of all requests for hotel accommodations, transportation services, and ship crew travel.
Location Hybrid/Onsite Fort Lauderdale, FL
Essential Functions Process air schedule ticketing, special requests, and schedule changes submitted by internal agents.
Function as a fundamental resource for sales & trade teams regarding the standards and delivery of the RCYC air program.
Monitor and ensure that air reservations accurately display schedules in line with cost norms, with a focus on airline-driven changes/cancellations.
Assist with invoice reconciliation, ensuring all tickets issued through Amadeus GDS/third‑party consolidators are accounted for and processed promptly by the accounting department.
Work closely with turnaround operations and support teams to ensure ancillaries needed in unison with flights are arranged accordingly.
Maintain up‑to‑date knowledge of selected Global Distribution System (GDS) and all preferred partner airline contract details.
Identify and understand complex international itineraries to offer the best travel options to consumers.
Assist with configurations or project implementations related specifically to air system functionality.
Achieve product sales by handling inquiries, booking, and amending reservations, as well as quoting airfares to meet client needs.
Receive inbound telephone calls, action web and email requests, and undertake outbound calling concerning inquiries and/or bookings.
Develop expert familiarity with details of air programs and related hotel, land, and transfer programs to provide correct information to Reservations and Sales when needed.
Take appropriate intermediate steps when notified of problems to resolve issues for guests experiencing travel emergencies.
Accurately identify customer requirements and produce accurate air/land quotations and booking advice promptly.
Education Minimum 1-2 years of undergraduate studies in a travel‑related field or equivalent work experience
Skills & Experience Minimum 2 years of experience in a Travel Agency, Airline, or Cruise Line Air Department
Proven 5‑star customer service and selling skills
Excellent PC skills and proficiency in Microsoft Office
Superior knowledge of the Travel, Airlines, and/or Cruise industries
Experience with the GDS Amadeus travel platform is required
Excellent interpersonal and English verbal and written communication skills
International Air Reservations and Ticketing knowledge and expertise
Extensive knowledge of global geographies and related flight itineraries
High performer in production / high‑pressure environment
Organizational skills to manage workload effectively while multitasking to meet deadlines
Airline Contract, NDC, and private fare experience
Working knowledge of Resco is desired
Proven problem‑solving and analytical skills
Ability to pull reports and organize data in a clear, concise manner
Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness
The Ritz‑Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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Location Hybrid/Onsite Fort Lauderdale, FL
Essential Functions Process air schedule ticketing, special requests, and schedule changes submitted by internal agents.
Function as a fundamental resource for sales & trade teams regarding the standards and delivery of the RCYC air program.
Monitor and ensure that air reservations accurately display schedules in line with cost norms, with a focus on airline-driven changes/cancellations.
Assist with invoice reconciliation, ensuring all tickets issued through Amadeus GDS/third‑party consolidators are accounted for and processed promptly by the accounting department.
Work closely with turnaround operations and support teams to ensure ancillaries needed in unison with flights are arranged accordingly.
Maintain up‑to‑date knowledge of selected Global Distribution System (GDS) and all preferred partner airline contract details.
Identify and understand complex international itineraries to offer the best travel options to consumers.
Assist with configurations or project implementations related specifically to air system functionality.
Achieve product sales by handling inquiries, booking, and amending reservations, as well as quoting airfares to meet client needs.
Receive inbound telephone calls, action web and email requests, and undertake outbound calling concerning inquiries and/or bookings.
Develop expert familiarity with details of air programs and related hotel, land, and transfer programs to provide correct information to Reservations and Sales when needed.
Take appropriate intermediate steps when notified of problems to resolve issues for guests experiencing travel emergencies.
Accurately identify customer requirements and produce accurate air/land quotations and booking advice promptly.
Education Minimum 1-2 years of undergraduate studies in a travel‑related field or equivalent work experience
Skills & Experience Minimum 2 years of experience in a Travel Agency, Airline, or Cruise Line Air Department
Proven 5‑star customer service and selling skills
Excellent PC skills and proficiency in Microsoft Office
Superior knowledge of the Travel, Airlines, and/or Cruise industries
Experience with the GDS Amadeus travel platform is required
Excellent interpersonal and English verbal and written communication skills
International Air Reservations and Ticketing knowledge and expertise
Extensive knowledge of global geographies and related flight itineraries
High performer in production / high‑pressure environment
Organizational skills to manage workload effectively while multitasking to meet deadlines
Airline Contract, NDC, and private fare experience
Working knowledge of Resco is desired
Proven problem‑solving and analytical skills
Ability to pull reports and organize data in a clear, concise manner
Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness
The Ritz‑Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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