Physical Therapy Technician - Outpatient
Greater Baltimore Medical Center (GBMC), Owings Mills, MD, United States
Under general direction of the Department Office Coordinator and the Department Director, provides care to outpatients in the Department of Outpatient Physical Therapy.
Under indirect supervision assists in office billing and reception and general clerical duties; under direct supervision of therapists assists in patient care procedures. Maintains supplies, exam rooms and equipment.
This position is considered vital in patient flow from waiting room through evaluation and treatment to discharge.
Education
High School diploma, GED, or equivalent.
Experience
1 year in clinical area or fitness center requiring patient/client service skills and / or medical office setting.
Advanced education may substitute for experience.
Skills
Skill in various clerical support functions: filing, inventory, data entry, email and basic correspondence, phone
Basic skill in computers and personal productivity applications. Basic skill in using a variety of office software applications, such as Microsoft Office,
Ability to independently facilitate patient care flow by prepping treatment and shower rooms, interpreting therapist or physician schedule; assisting with, patient care activities .
Ability to clean and maintain exercise and office equipment as well as inventory and stock supplies
Skills in self time management and organizing workspace
Effective oral and written communication
Basic knowledge of medical terminology and / or anatomy or ability to learn the same
Ability to use a point and shoot camera and print
Licensures, Certifications
Heart Saver (CPR Certification).
Physical Requirements
Ability to stand and walk seventy percent (70%) of the time when assisting in patient care activities or clinical procedures or office duties. Ability to use proper body mechanics to lift, push or pull up to 50 lbs.
Working Conditions
Normal clinic, patient care and office work environment with little exposure to excessive noise, dust, temperatures
Conditions of Employment
Current CPR certification
Principal Duties and Responsibilities
*Facilitates patient flow
*Interprets therapist, MD or nurse schedules; assist in pacing patient activity
*Assigns patient rooms
*Escorts patients to and from waiting room
Turnover patient rooms adhering to infection control policies
Aiding therapist, therapist assistant, nurse or physician (within guidelines of Md.OT or PT Board of Practice)
Encouraging, guiding and helping recurring therapy patients to prepare for therapy session by removal of appliances or compression and with personal hygiene and rolling compression bandages
Reinforcing patient practice of therapist assigned activity, patient transfers, guarding Falls Risk patients when walking, spotting patients on gym equipment, orienting patient to use the shower safely
Being observant and reporting any apparent issues or referring patient to therapist to answer questions patient verbalizes about condition
Taking patient weight and vitals (if credentialed)
*Preps for new therapy or physician evaluation appointment by assuring patient chart has forms in keeping with planned patient care, has retrieved previous medical records
*Prepping room and setting up equipment.
*Photographs patient limbs or area to be treated in standard poses, prints photos and labels for chart,
*Remains with therapist during measurements, handles equipment and /or enters measurements/data and prints data report.
Enters Part A Clinic and therapy bills daily. Prepares Part B log, Physician bill and sends to Physician's Practice (GBMA)
*Backup and assistance with all basic reception and clerical duties
*Faxing; copying; printing
*Chart audits
*Assists taking calls from patients, physicians, vendors, GBMC staff; monitoring voicemail;
*Gathering all required documents for ordering appliances and compression garments for patients; follow-up with vendors as needed
*Filing
Keeps track of clinic and office inventory and supplies and linen ; reordering when necessary and within budget constraints
Cleans, maintains exercise and office equipment. Strip, clean, make beds.
Prepares instruments to bring to Central Sterilization
Cleans shower between patient use.
Schedules laboratory tests, radiology and consultant patient appointments for patients when necessary.
Patient escort or out of department errands as needed.
All roles must demonstrate GBMC Values
GBMC Values
Value Description
Respect
I will treat everyone with courtesy. I will foster a healing environment.
Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others' needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
Demonstrates honesty, integrity and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and manages time efficiently
Pay Range
$17.24 - $23.91 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Under indirect supervision assists in office billing and reception and general clerical duties; under direct supervision of therapists assists in patient care procedures. Maintains supplies, exam rooms and equipment.
This position is considered vital in patient flow from waiting room through evaluation and treatment to discharge.
Education
High School diploma, GED, or equivalent.
Experience
1 year in clinical area or fitness center requiring patient/client service skills and / or medical office setting.
Advanced education may substitute for experience.
Skills
Skill in various clerical support functions: filing, inventory, data entry, email and basic correspondence, phone
Basic skill in computers and personal productivity applications. Basic skill in using a variety of office software applications, such as Microsoft Office,
Ability to independently facilitate patient care flow by prepping treatment and shower rooms, interpreting therapist or physician schedule; assisting with, patient care activities .
Ability to clean and maintain exercise and office equipment as well as inventory and stock supplies
Skills in self time management and organizing workspace
Effective oral and written communication
Basic knowledge of medical terminology and / or anatomy or ability to learn the same
Ability to use a point and shoot camera and print
Licensures, Certifications
Heart Saver (CPR Certification).
Physical Requirements
Ability to stand and walk seventy percent (70%) of the time when assisting in patient care activities or clinical procedures or office duties. Ability to use proper body mechanics to lift, push or pull up to 50 lbs.
Working Conditions
Normal clinic, patient care and office work environment with little exposure to excessive noise, dust, temperatures
Conditions of Employment
Current CPR certification
Principal Duties and Responsibilities
*Facilitates patient flow
*Interprets therapist, MD or nurse schedules; assist in pacing patient activity
*Assigns patient rooms
*Escorts patients to and from waiting room
Turnover patient rooms adhering to infection control policies
Aiding therapist, therapist assistant, nurse or physician (within guidelines of Md.OT or PT Board of Practice)
Encouraging, guiding and helping recurring therapy patients to prepare for therapy session by removal of appliances or compression and with personal hygiene and rolling compression bandages
Reinforcing patient practice of therapist assigned activity, patient transfers, guarding Falls Risk patients when walking, spotting patients on gym equipment, orienting patient to use the shower safely
Being observant and reporting any apparent issues or referring patient to therapist to answer questions patient verbalizes about condition
Taking patient weight and vitals (if credentialed)
*Preps for new therapy or physician evaluation appointment by assuring patient chart has forms in keeping with planned patient care, has retrieved previous medical records
*Prepping room and setting up equipment.
*Photographs patient limbs or area to be treated in standard poses, prints photos and labels for chart,
*Remains with therapist during measurements, handles equipment and /or enters measurements/data and prints data report.
Enters Part A Clinic and therapy bills daily. Prepares Part B log, Physician bill and sends to Physician's Practice (GBMA)
*Backup and assistance with all basic reception and clerical duties
*Faxing; copying; printing
*Chart audits
*Assists taking calls from patients, physicians, vendors, GBMC staff; monitoring voicemail;
*Gathering all required documents for ordering appliances and compression garments for patients; follow-up with vendors as needed
*Filing
Keeps track of clinic and office inventory and supplies and linen ; reordering when necessary and within budget constraints
Cleans, maintains exercise and office equipment. Strip, clean, make beds.
Prepares instruments to bring to Central Sterilization
Cleans shower between patient use.
Schedules laboratory tests, radiology and consultant patient appointments for patients when necessary.
Patient escort or out of department errands as needed.
All roles must demonstrate GBMC Values
GBMC Values
Value Description
Respect
I will treat everyone with courtesy. I will foster a healing environment.
Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others' needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
Demonstrates honesty, integrity and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and manages time efficiently
Pay Range
$17.24 - $23.91 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.