Pinal County is hiring: Customer Service Supervisor ( Department Promotion Only)
Pinal County, Florence, AZ, United States
Benefits
An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.
Paid Vacation And Sick Leave
15 Vacation Days Accrued Annually Starting Day One
After Three (3) Years of Service: 18 Vacation Days Accrued Annually
After Five (5) Years of Service: 20 Vacation Days Accrued Annually
13 Sick Leave Days Accrued Annually Starting Day One
Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
Paid Sabbaticals Every Five (5) Years
Two-Week Sabbatical After Five Years of Continuous Service
Three-Week Sabbatical After Ten Years of Continuous Service
Four-Week Sabbatical After Fifteen Years of Continuous Service
Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
Some Medical Plans with Zero Employee Premium Cost
Dental and Vision Plans
Comprehensive Wellness Program
Quarterly Wellness Challenges
Vision Exams and Optometry Events Onsite
Vaccination Clinics
Onsite Mammogram and Prostate Screening Events
Skin Cancer Screening Events Onsite
Biometrics and Health Screening Events Onsite
Financial Health and Retirement Planning Events Onsite & Online
Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
Tuition Reimbursement Program
Alternative Work Schedules
Telehealth
Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
Employee Assistance Program with Ongoing Training & Development Options
Civil Service Leave
Van Pool Options
Short-Term Disability – Employer Paid
Basic Life Insurance – Employer Paid
Flexible Spending Accounts for Dependent Care and Medical Expenses
Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
Job Summary
Supervise the day to day operations and customer service permitting activities of the One Stop Shop (OSS) program, oversee fee collections for Community Development, Public Works, and Air Quality, and serve as the backup Ombudsman for the Community Development Department by assisting citizens and applicants with various issues in addition to guiding them through the development approval process under general supervision.
Responsibilities
Supervise the customer service counter, respond to inquiries, evaluate requests, resolve complaints, provide information, and collect fees for services.
Evaluate services provided and recommend operational improvements to the manager.
Supervise and schedule staff, assign projects and duties, meet regularly with staff to discuss and resolve workload and technical issues, review project work, monitor operations, assure project deadlines and performance standards are met.
Oversee fee collections for Air Quality, Building Safety, Environmental Health, Hearing Office, Community Development, Public Works, and Impact Fee Program, review revenue receipts, and reconcile bank deposits.
Track and report financial and operational performance data, review technical documents and other records to evaluate data quality and accuracy, and identify and correct errors and inconsistencies in documents and reports.
Provide educational assistance to applicants regarding the process for evaluating and approving proposed development projects.
Act as an advocate for fairness and as a source of information and referral, aid in answering individuals’ questions, and assist in the resolution of concerns and critical situations.
Monitor, coordinate, and provide training for the Customer Service staff to ensure consistency in the execution of development application processes and systems, including electronic submissions.
Act as a neutral and impartial party in resolving dispute resolutions that may arise.
Evaluate internal and external processes and workflows to identify and assist with minimizing obstacles.
Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
Maintain absolute confidentiality of work-related issues, customer records and restricted County information.
Perform other related duties as required.
Minimum Requirements
Associate’s degree in Business or Public Administration, or a related field.
Three (3) years of customer service, accounting, and computer experience of which one year of experience must be in a lead or supervisory capacity.
Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.
Preferred Qualifications
Knowledge of Federal, state, and regional rules, regulations, and accountability standards governing development services.
Knowledge of principles and methods of application permitting and plan review.
Knowledge of regional building codes and ordinances, property descriptions, and zoning standards.
Knowledge of business and personal computers and standard software applications.
Knowledge of principles of record keeping and records management.
Skill in applying relevant Federal, state, and regional rules, regulations, and accountability standards governing development services.
Skill in compiling and analyzing data, preparing and maintaining accurate records, and generating reports.
Ability to assess and prioritize multiple tasks, projects, and demands.
Ability to plan and coordinate the work of others.
Ability to monitor and control the confidentiality of files and reports.
Ability to analyze customer service issues, evaluate alternatives, and develop recommendations for solving problems.
Physical Demands
The work requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, stand, hear, speak, walk, operate motor vehicles and demonstrate mental and visual acuity.
Work Environment
Work is performed in an office environment and may periodically have unpredictable requirements or demands.
Eligibility & Conditions
All qualified candidates eligible to work in the United States are welcome to apply.
Only current employees of the Assessor's department are eligible for this position.
Employment offers are contingent on successful pre‑employment screening, a Motor Vehicle Record check, a comprehensive background check, and drug testing for safety‑sensitive roles. If driving is required, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.
Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources.
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An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.
Paid Vacation And Sick Leave
15 Vacation Days Accrued Annually Starting Day One
After Three (3) Years of Service: 18 Vacation Days Accrued Annually
After Five (5) Years of Service: 20 Vacation Days Accrued Annually
13 Sick Leave Days Accrued Annually Starting Day One
Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish
Paid Sabbaticals Every Five (5) Years
Two-Week Sabbatical After Five Years of Continuous Service
Three-Week Sabbatical After Ten Years of Continuous Service
Four-Week Sabbatical After Fifteen Years of Continuous Service
Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
Some Medical Plans with Zero Employee Premium Cost
Dental and Vision Plans
Comprehensive Wellness Program
Quarterly Wellness Challenges
Vision Exams and Optometry Events Onsite
Vaccination Clinics
Onsite Mammogram and Prostate Screening Events
Skin Cancer Screening Events Onsite
Biometrics and Health Screening Events Onsite
Financial Health and Retirement Planning Events Onsite & Online
Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
Tuition Reimbursement Program
Alternative Work Schedules
Telehealth
Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
Employee Assistance Program with Ongoing Training & Development Options
Civil Service Leave
Van Pool Options
Short-Term Disability – Employer Paid
Basic Life Insurance – Employer Paid
Flexible Spending Accounts for Dependent Care and Medical Expenses
Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
Job Summary
Supervise the day to day operations and customer service permitting activities of the One Stop Shop (OSS) program, oversee fee collections for Community Development, Public Works, and Air Quality, and serve as the backup Ombudsman for the Community Development Department by assisting citizens and applicants with various issues in addition to guiding them through the development approval process under general supervision.
Responsibilities
Supervise the customer service counter, respond to inquiries, evaluate requests, resolve complaints, provide information, and collect fees for services.
Evaluate services provided and recommend operational improvements to the manager.
Supervise and schedule staff, assign projects and duties, meet regularly with staff to discuss and resolve workload and technical issues, review project work, monitor operations, assure project deadlines and performance standards are met.
Oversee fee collections for Air Quality, Building Safety, Environmental Health, Hearing Office, Community Development, Public Works, and Impact Fee Program, review revenue receipts, and reconcile bank deposits.
Track and report financial and operational performance data, review technical documents and other records to evaluate data quality and accuracy, and identify and correct errors and inconsistencies in documents and reports.
Provide educational assistance to applicants regarding the process for evaluating and approving proposed development projects.
Act as an advocate for fairness and as a source of information and referral, aid in answering individuals’ questions, and assist in the resolution of concerns and critical situations.
Monitor, coordinate, and provide training for the Customer Service staff to ensure consistency in the execution of development application processes and systems, including electronic submissions.
Act as a neutral and impartial party in resolving dispute resolutions that may arise.
Evaluate internal and external processes and workflows to identify and assist with minimizing obstacles.
Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
Maintain absolute confidentiality of work-related issues, customer records and restricted County information.
Perform other related duties as required.
Minimum Requirements
Associate’s degree in Business or Public Administration, or a related field.
Three (3) years of customer service, accounting, and computer experience of which one year of experience must be in a lead or supervisory capacity.
Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.
Preferred Qualifications
Knowledge of Federal, state, and regional rules, regulations, and accountability standards governing development services.
Knowledge of principles and methods of application permitting and plan review.
Knowledge of regional building codes and ordinances, property descriptions, and zoning standards.
Knowledge of business and personal computers and standard software applications.
Knowledge of principles of record keeping and records management.
Skill in applying relevant Federal, state, and regional rules, regulations, and accountability standards governing development services.
Skill in compiling and analyzing data, preparing and maintaining accurate records, and generating reports.
Ability to assess and prioritize multiple tasks, projects, and demands.
Ability to plan and coordinate the work of others.
Ability to monitor and control the confidentiality of files and reports.
Ability to analyze customer service issues, evaluate alternatives, and develop recommendations for solving problems.
Physical Demands
The work requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, stand, hear, speak, walk, operate motor vehicles and demonstrate mental and visual acuity.
Work Environment
Work is performed in an office environment and may periodically have unpredictable requirements or demands.
Eligibility & Conditions
All qualified candidates eligible to work in the United States are welcome to apply.
Only current employees of the Assessor's department are eligible for this position.
Employment offers are contingent on successful pre‑employment screening, a Motor Vehicle Record check, a comprehensive background check, and drug testing for safety‑sensitive roles. If driving is required, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.
Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources.
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