Flat Rate Technician - South Portland ME
Vipauto, South Portland, ME, United States
Flat Rate Technician - South Portland ME
207 Waterman Dr, South Portland, ME 04106, USA
Overview
Job Description posted Monday, December 15, 2025 at 5:00 AM
REPORTING TO:
Service Manager
EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly
General Summary
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Duties & Responsibilities
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications: A2 – Automatic Transmission/Transaxle; A3 – Manual Drive Train & Axles; A5 – Brakes; A6 – Electrical/Electronic Systems; A7 – Heating & Air Conditioning; A8 – Engine Performance.
Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtains needed parts only from a member of the Desk Team and returns all unused parts to the Desk Team after completion of service.
Returns cores, batteries and used tires to designated security areas for appropriate handling.
Maintains a minimum 16-week average productivity based on position.
Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Completes all required training and certification for the position, including LMS training, safe equipment operation, state vehicle inspection requirements, and ASE certifications as specified for the role; delivers the 5-for-5 process to educate customers about their vehicle’s condition.
Attends meetings and training sessions as needed (typically several times per year).
Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions.
Secures and locks customer vehicles when returning vehicles to the parking lot after servicing.
Installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles.
Maintains a clean work area and shop, participates in daily/weekly shop maintenance, and complies with safety and loss prevention programs.
Maintains technical capabilities to ensure safe use of service equipment and maintains ASE certification status.
Reviews and authorizes time worked and attendance records; complies with VIP culture and service standards; participates actively in team meetings.
Works with the Service Manager to ensure shop equipment safe operation standards are met and complies with waste disposal regulations.
Ensures satisfactory maintenance and appearance of the facility and equipment, maintains a clean service department, and logs issues as needed.
Enforces strict compliance with the service Code of Ethics and all regulations and procedures pertaining to location operation.
Performance Metrics
• Maintain minimum 50% productivity, measured as billed hours divided by worked hours.
• Minimal come-backs, ensuring work is completed properly the first time.
Work Week & Attendance
• Schedule: 5-day work week, 40 hours per week.
• Attendance: Arrive prior to shift start, be ready to perform duties, and work all scheduled hours as directed by management.
Required Qualifications
1. Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, manuals, and procedures or governmental regulations.
Effectively explain vehicle information to customers and respond to questions from coworkers.
Diagnose and recommend solutions to basic automotive problems.
Interpret and apply written, oral, diagram, or scheduling instructions.
Ability to perform required types of automotive services listed above.
2. Minimum Education and/or Experience
One year of related experience in automotive service field.
Completion of a two-year college or technical school program recommended.
Equivalent combination of education and experience acceptable.
3. Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in the state of residence.
Ase Certification G1 – Maintenance and light repair recommended.
Ase Certification A4 – Suspension & Steering.
The work environment characteristics described are representative of those associates encounter while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The job duties are performed within an indoor service department and may involve exposure to varying weather, climate, and noise levels. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Some tables and lists summarize physical activities and weights; protective back support belts may be required for strenuous lifting.
Essential Physical Activity Requirements
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Essential Weightlifting/Force Exertion Requirements
More than 21 lbs. or up to 20 lbs. (as applicable)
Contact information: 207 Waterman Dr, South Portland, ME 04106, USA
#J-18808-Ljbffr
207 Waterman Dr, South Portland, ME 04106, USA
Overview
Job Description posted Monday, December 15, 2025 at 5:00 AM
REPORTING TO:
Service Manager
EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly
General Summary
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Duties & Responsibilities
Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications: A2 – Automatic Transmission/Transaxle; A3 – Manual Drive Train & Axles; A5 – Brakes; A6 – Electrical/Electronic Systems; A7 – Heating & Air Conditioning; A8 – Engine Performance.
Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtains needed parts only from a member of the Desk Team and returns all unused parts to the Desk Team after completion of service.
Returns cores, batteries and used tires to designated security areas for appropriate handling.
Maintains a minimum 16-week average productivity based on position.
Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Completes all required training and certification for the position, including LMS training, safe equipment operation, state vehicle inspection requirements, and ASE certifications as specified for the role; delivers the 5-for-5 process to educate customers about their vehicle’s condition.
Attends meetings and training sessions as needed (typically several times per year).
Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions.
Secures and locks customer vehicles when returning vehicles to the parking lot after servicing.
Installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles.
Maintains a clean work area and shop, participates in daily/weekly shop maintenance, and complies with safety and loss prevention programs.
Maintains technical capabilities to ensure safe use of service equipment and maintains ASE certification status.
Reviews and authorizes time worked and attendance records; complies with VIP culture and service standards; participates actively in team meetings.
Works with the Service Manager to ensure shop equipment safe operation standards are met and complies with waste disposal regulations.
Ensures satisfactory maintenance and appearance of the facility and equipment, maintains a clean service department, and logs issues as needed.
Enforces strict compliance with the service Code of Ethics and all regulations and procedures pertaining to location operation.
Performance Metrics
• Maintain minimum 50% productivity, measured as billed hours divided by worked hours.
• Minimal come-backs, ensuring work is completed properly the first time.
Work Week & Attendance
• Schedule: 5-day work week, 40 hours per week.
• Attendance: Arrive prior to shift start, be ready to perform duties, and work all scheduled hours as directed by management.
Required Qualifications
1. Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, manuals, and procedures or governmental regulations.
Effectively explain vehicle information to customers and respond to questions from coworkers.
Diagnose and recommend solutions to basic automotive problems.
Interpret and apply written, oral, diagram, or scheduling instructions.
Ability to perform required types of automotive services listed above.
2. Minimum Education and/or Experience
One year of related experience in automotive service field.
Completion of a two-year college or technical school program recommended.
Equivalent combination of education and experience acceptable.
3. Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in the state of residence.
Ase Certification G1 – Maintenance and light repair recommended.
Ase Certification A4 – Suspension & Steering.
The work environment characteristics described are representative of those associates encounter while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The job duties are performed within an indoor service department and may involve exposure to varying weather, climate, and noise levels. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Some tables and lists summarize physical activities and weights; protective back support belts may be required for strenuous lifting.
Essential Physical Activity Requirements
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Essential Weightlifting/Force Exertion Requirements
More than 21 lbs. or up to 20 lbs. (as applicable)
Contact information: 207 Waterman Dr, South Portland, ME 04106, USA
#J-18808-Ljbffr