Master Technician - Bennington VT
Vipauto, Vermont, WI, United States
183 Phyllis Ln, Bennington, VT 05201, USA
Job Description
Posted Sunday, December 14, 2025 at 5:00 AM
REPORTING TO:
Service Manager
EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly
GENERAL SUMMARY:
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
DUTIES & RESPONSIBILITIES:
Make sure that workplace safety is Priority #1. Follows all safety policies, completes all safety‑related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provide automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications:
A2 – Automatic Transmission/Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance
Ensure a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
Ensure an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
Ensure the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtain needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and return all unused parts to the Desk Team after completion of service.
Return cores, batteries and used tires to designated security areas for appropriate handling.
Maintain a minimum 16‑week average productivity based on position.
Follow VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Complete all required training and certification for the position:
Take and pass all required and assigned LMS training.
Complete all required safe‑equipment operation training.
Become a Licensed State Vehicle Inspector (state‑specific requirement).
Become T.I.A. basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified.
Become ASE certified based on position:
Technician: G1, A4 and A5.
ASE Technician: Four of the A‑Series ASE certifications.
Master Technician: All eight A‑Series A1 through A8.
Train, support and deliver the 5-for-5 process to educate customers about their vehicle’s condition.
Attend meetings and training sessions as needed. Typically, several times per year.
Quality, Safety & Housekeeping Responsibilities:
Road test vehicles as necessary after service to ensure safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning them to the parking lot upon completion of service.
Install seat and steering wheel covers and floor mats prior to entering customer’s vehicles.
Maintain a clean work area clear of debris, cores, unused parts and stray tools and equipment.
Maintain and clean shop equipment immediately after use by removing debris, grease, chemicals, etc.
Participate in daily and weekly shop maintenance programs as designated by Service Management.
Comply with established safety and loss prevention programs to include protective eyewear.
Additional Responsibilities (performs other functions as required):
Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status.
Review and authorize time worked and attendance records in DAYFORCE daily and weekly.
Comply with the provisions of VIP’s culture and service standards.
Participate actively in team meetings.
Work in conjunction with the Service Manager to ensure shop equipment safe operation standards are met.
Comply with company, municipal, state, and federal regulations regulating disposal of hazardous waste.
Facility and Equipment Maintenance:
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
Any facility or equipment issues should be entered into the facility or equipment database.
Procedural Compliance:
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
PERFORMANCE MEASUREMENT:
Maintain minimum 50% productivity, measured as Billed Hours / Worked Hours.
Minimal come backs, ensuring work is completed properly the first time.
STANDARD MANAGEMENT WORK WEEK:
Schedule: The standard expectation is 5‑day work and 40 hours per week.
Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.
REQUIRED QUALIFICATIONS:
Knowledge, Skills, and Abilities:
Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations.
Effectively explain vehicle information to customers, present and respond to questions from coworkers.
Diagnose and recommend solutions to basic automotive problems.
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form.
Ability to successfully perform required types of automotive services listed above.
Minimum Educational and/or Experience Level:
One year of related experience in automotive service field.
Completion of two‑year college or technical school program recommended.
Or an equivalent combination of education and experience.
Certificates, Licenses, and/or Registrations:
Current, valid driver’s license issued in state of residence.
ASE Certification G1 – Maintenance and light repair recommended.
ASE Certification A4 – Suspension & Steering.
VIP, Inc is an equal opportunity employer dedicated to a policy of compliance with all federal, State, and local laws regarding nondiscrimination in employment. No question on this application is intended to secure information to be used for unlawful purposes. Consistent with the provisions of the Americans With Disabilities Act (ADA) and the Maine Human Rights Act (MHRA), and other States’ disability laws, applicants may request accommodations needed to participate in the application process.
Reaching: Less than 1/3 of Time, 1/3 to 2/3 of Time, More than 2/3 of Time
Standing, Pushing / Pulling, Walking, Climbing, Kneeling: respectively distributed across the time categories as described in the original table.
Essential Weightlifting/Force Exertion Requirements:
More than 21 lbs.
Up to 20 lbs.
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Color Vision (ability to identify and distinguish colors)
Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth Perception (three‑dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Essential Physical Activity Requirements
Essential Weightlifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
#J-18808-Ljbffr
Job Description
Posted Sunday, December 14, 2025 at 5:00 AM
REPORTING TO:
Service Manager
EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly
GENERAL SUMMARY:
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
DUTIES & RESPONSIBILITIES:
Make sure that workplace safety is Priority #1. Follows all safety policies, completes all safety‑related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provide automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications:
A2 – Automatic Transmission/Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance
Ensure a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
Ensure an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
Ensure the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtain needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and return all unused parts to the Desk Team after completion of service.
Return cores, batteries and used tires to designated security areas for appropriate handling.
Maintain a minimum 16‑week average productivity based on position.
Follow VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Complete all required training and certification for the position:
Take and pass all required and assigned LMS training.
Complete all required safe‑equipment operation training.
Become a Licensed State Vehicle Inspector (state‑specific requirement).
Become T.I.A. basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified.
Become ASE certified based on position:
Technician: G1, A4 and A5.
ASE Technician: Four of the A‑Series ASE certifications.
Master Technician: All eight A‑Series A1 through A8.
Train, support and deliver the 5-for-5 process to educate customers about their vehicle’s condition.
Attend meetings and training sessions as needed. Typically, several times per year.
Quality, Safety & Housekeeping Responsibilities:
Road test vehicles as necessary after service to ensure safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning them to the parking lot upon completion of service.
Install seat and steering wheel covers and floor mats prior to entering customer’s vehicles.
Maintain a clean work area clear of debris, cores, unused parts and stray tools and equipment.
Maintain and clean shop equipment immediately after use by removing debris, grease, chemicals, etc.
Participate in daily and weekly shop maintenance programs as designated by Service Management.
Comply with established safety and loss prevention programs to include protective eyewear.
Additional Responsibilities (performs other functions as required):
Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status.
Review and authorize time worked and attendance records in DAYFORCE daily and weekly.
Comply with the provisions of VIP’s culture and service standards.
Participate actively in team meetings.
Work in conjunction with the Service Manager to ensure shop equipment safe operation standards are met.
Comply with company, municipal, state, and federal regulations regulating disposal of hazardous waste.
Facility and Equipment Maintenance:
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
Any facility or equipment issues should be entered into the facility or equipment database.
Procedural Compliance:
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
PERFORMANCE MEASUREMENT:
Maintain minimum 50% productivity, measured as Billed Hours / Worked Hours.
Minimal come backs, ensuring work is completed properly the first time.
STANDARD MANAGEMENT WORK WEEK:
Schedule: The standard expectation is 5‑day work and 40 hours per week.
Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.
REQUIRED QUALIFICATIONS:
Knowledge, Skills, and Abilities:
Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations.
Effectively explain vehicle information to customers, present and respond to questions from coworkers.
Diagnose and recommend solutions to basic automotive problems.
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form.
Ability to successfully perform required types of automotive services listed above.
Minimum Educational and/or Experience Level:
One year of related experience in automotive service field.
Completion of two‑year college or technical school program recommended.
Or an equivalent combination of education and experience.
Certificates, Licenses, and/or Registrations:
Current, valid driver’s license issued in state of residence.
ASE Certification G1 – Maintenance and light repair recommended.
ASE Certification A4 – Suspension & Steering.
VIP, Inc is an equal opportunity employer dedicated to a policy of compliance with all federal, State, and local laws regarding nondiscrimination in employment. No question on this application is intended to secure information to be used for unlawful purposes. Consistent with the provisions of the Americans With Disabilities Act (ADA) and the Maine Human Rights Act (MHRA), and other States’ disability laws, applicants may request accommodations needed to participate in the application process.
Reaching: Less than 1/3 of Time, 1/3 to 2/3 of Time, More than 2/3 of Time
Standing, Pushing / Pulling, Walking, Climbing, Kneeling: respectively distributed across the time categories as described in the original table.
Essential Weightlifting/Force Exertion Requirements:
More than 21 lbs.
Up to 20 lbs.
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Color Vision (ability to identify and distinguish colors)
Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth Perception (three‑dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Essential Physical Activity Requirements
Essential Weightlifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
#J-18808-Ljbffr