The Membership Services Agent (MSA) is often the first interaction members, prospects, program registrants and guests have with the staff of the May Center for Health, Fitness & Sport. Their welcome must ensure a positive first impression. The MSA provides assistance and exceptional customer service to May Center members, program registrants, prospects, and guests. Responsibilities include ensuring that all individuals are greeted and given appropriate customer service, member check-in procedures are completed correctly, and that all point-of-sale transactions are processed efficiently.

Act as the first point of contact for the May Center, welcome visitors, respond to telephone and email inquiries in a helpful and professional manner and ensure that appropriate actions are taken, and that information is shared with the appropriate stakeholder(s) in a timely fashion.
• Ensuring that all member check-in procedures are completed accurately.
• Processing of memberships, guest passes and payment for personalized services.
• Selling Pro Shop items.
• Processing membership-related forms.
• Perform other related duties as assigned or requested.

• High School graduate or equivalent preferred.
• Previous experience working within a fitness center, spa, hotel, or hospital administration in a customer-facing role is preferred.
• Strong verbal communication skills and proven attention to detail.
• Friendly, engaging, and professional persona.
• Proven track record in providing high levels of customer service in a fast-paced, multi-tasking environment.
• Cash handling experience.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel) and Zoom Experience and comfort with operating multi-line phone systems.

Work Hours and Environment

13.5 hours/week

Tuesday and Thursday 4:00pm-8:00 pm and Saturday 3:00pm-8:30pm.

Per Diem Compensation

$16.50/ hour