Client Success Manager, SEM Job at Skai in New York
Skai, New York, NY, United States
Client Success Manager, SEM
Client Success
New York City, United States
Senior
Full-time
Description
Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!
The SEM Client Success Manager is responsible for overseeing all facets of client utilization of the Skai™ Search SEM management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai™ Search to drive ROI for SEM initiatives.
The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing SEM campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.
Duties and Responsibilities:
Partner with Skai™ Client Success Directors to actively build relationships with client partners
Assist Client Success Directors in driving client retention, and identifying business growth opportunities
Provide initial, and ongoing training to clients to enable them to effectively use the Skai™ platform
Assist clients in basic implementation and usage of Skai™ products
Provide technical support and search marketing best practice and strategy recommendations
Communicating regularly with the customer to evaluate satisfaction
Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
To collaborate with Local and Social client success teams
Energized by solving problems and finding opportunities to make clients successful
Ensure client expectations are exceeded!
Requirements
B.A. or B.S.
2 or more years of hands on SEM campaign implementation and management experience
Ability to understand basic SEM analytics
Ability to perform detailed client audits to identify client needs or workflow gaps
2+ years experience in client services and/or technical project management
Ability to thrive in a fast paced environment with tight deadlines
Ability to elicit client feedback to help direct continuous improvements for the Skai™ Search platform
Phenomenal communication skills and organized project management
Experience collaborating with a team both locally and virtually
Organized and methodical, with excellent time management skills
Skai™ or other SEM platform experience preferred
Ability to travel occasionally
Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
Passion and dedication
Desire to be the best
Ability to work both independently and as part of a team
Strong interpersonal communication skills - in writing and verbally
Proven track-record of problem-solving
Results oriented
We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.
The annual salary range for this position is $80,000-90,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.
Equal Opportunity Employer
Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants with Disabilities
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Skai is an E-Verify employer
#J-18808-Ljbffr
In Summary: The SEM Client Success Manager is responsible for overseeing all facets of client utilization of the Skai™ Search SEM management platform . The CSM is ultimately accountable for clients' satisfaction . The ideal candidate will have great project management skills and excellent technical credentials . The annual salary range for this position is $80,000-90,000 .
En Español: El gerente de éxito del cliente, SEM Customer Success Nueva York City, Estados Unidos Senior Full-time Description Skai (formalmente Kenshoo) está buscando a los mejores y más brillantes para unirse a nuestro equipo en rápido crecimiento. Estamos orgullosos de nuestro software de marketing digital líder en la industria pero estamos aún más orgullosos por las personas detrás de él. ¡Ahí es donde entra usted! El CSM es en última instancia responsable de la satisfacción y capacidad de los clientes para aprovechar SkaiTM Search para impulsar el ROI de las iniciativas SEM. El candidato ideal tendrá grandes habilidades de gestión de proyectos, excelentes credenciales técnicas, experiencia práctica en la implementación de campañas SEM y lo más importante, un enfoque orientado a resultados y consultivo para abordar las necesidades del cliente. O B.S. 2 o más años de experiencia en la implementación y gestión de campañas SEM Capacidad para entender análisis básicos SEM Habilidad para realizar auditorías detalladas del cliente para identificar las necesidades de los clientes u brechas en el flujo de trabajo Experiencia superior a 2 años en servicios al cliente y/o administración técnica de proyectos La capacidad para prosperar en un entorno acelerado con plazos ajustados Capacidade para obtener retroalimentación del cliente que ayude a mejorar continuamente la plataforma SkaiTM Search Este puesto también es elegible para una compensación adicional de bonificación trimestral a través de uno de los planes de incentivos altamente atractivos de Skai, se proporcionarán detalles completos durante el proceso de reclutamiento. Equal Opportunity Employer Skai, Inc. es un Empleador de Igualdad de Oportunidades. En Skai creemos que garantizar un lugar de trabajo diverso, equitativo e inclusivo no es solo un ideal por lo que debemos esforzarnos; es correcto, necesario y nuestra responsabilidad como humanos. Nuestro compromiso completo con DE&I y nuestro marco global pueden verse en la página web de nuestra compañía y están alineados con nuestros valores fundamentales. Alentamos fuertemente y buscamos solicitudes de mujeres, personas de color, individuos bilingües y biculturales, así como miembros de las comunidades lesbianas, gays, bisexuales y transgénero. Los solicitantes no serán discriminados debido al estatus sexual, religión, origen étnico, edad, discapacidad nacional, condición física o afectiva, así que podamos asistir a cualquier situación laboral adecuada (incluida la enfermedad del SIDA) Por favor, informe por escrito sobre las necesidades especiales en el momento de la solicitud.Skai es un empleador E-Verify #J-18808-Ljbffr.
Client Success
New York City, United States
Senior
Full-time
Description
Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!
The SEM Client Success Manager is responsible for overseeing all facets of client utilization of the Skai™ Search SEM management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai™ Search to drive ROI for SEM initiatives.
The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing SEM campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.
Duties and Responsibilities:
Partner with Skai™ Client Success Directors to actively build relationships with client partners
Assist Client Success Directors in driving client retention, and identifying business growth opportunities
Provide initial, and ongoing training to clients to enable them to effectively use the Skai™ platform
Assist clients in basic implementation and usage of Skai™ products
Provide technical support and search marketing best practice and strategy recommendations
Communicating regularly with the customer to evaluate satisfaction
Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
To collaborate with Local and Social client success teams
Energized by solving problems and finding opportunities to make clients successful
Ensure client expectations are exceeded!
Requirements
B.A. or B.S.
2 or more years of hands on SEM campaign implementation and management experience
Ability to understand basic SEM analytics
Ability to perform detailed client audits to identify client needs or workflow gaps
2+ years experience in client services and/or technical project management
Ability to thrive in a fast paced environment with tight deadlines
Ability to elicit client feedback to help direct continuous improvements for the Skai™ Search platform
Phenomenal communication skills and organized project management
Experience collaborating with a team both locally and virtually
Organized and methodical, with excellent time management skills
Skai™ or other SEM platform experience preferred
Ability to travel occasionally
Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
Passion and dedication
Desire to be the best
Ability to work both independently and as part of a team
Strong interpersonal communication skills - in writing and verbally
Proven track-record of problem-solving
Results oriented
We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.
The annual salary range for this position is $80,000-90,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.
Equal Opportunity Employer
Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants with Disabilities
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Skai is an E-Verify employer
#J-18808-Ljbffr
In Summary: The SEM Client Success Manager is responsible for overseeing all facets of client utilization of the Skai™ Search SEM management platform . The CSM is ultimately accountable for clients' satisfaction . The ideal candidate will have great project management skills and excellent technical credentials . The annual salary range for this position is $80,000-90,000 .
En Español: El gerente de éxito del cliente, SEM Customer Success Nueva York City, Estados Unidos Senior Full-time Description Skai (formalmente Kenshoo) está buscando a los mejores y más brillantes para unirse a nuestro equipo en rápido crecimiento. Estamos orgullosos de nuestro software de marketing digital líder en la industria pero estamos aún más orgullosos por las personas detrás de él. ¡Ahí es donde entra usted! El CSM es en última instancia responsable de la satisfacción y capacidad de los clientes para aprovechar SkaiTM Search para impulsar el ROI de las iniciativas SEM. El candidato ideal tendrá grandes habilidades de gestión de proyectos, excelentes credenciales técnicas, experiencia práctica en la implementación de campañas SEM y lo más importante, un enfoque orientado a resultados y consultivo para abordar las necesidades del cliente. O B.S. 2 o más años de experiencia en la implementación y gestión de campañas SEM Capacidad para entender análisis básicos SEM Habilidad para realizar auditorías detalladas del cliente para identificar las necesidades de los clientes u brechas en el flujo de trabajo Experiencia superior a 2 años en servicios al cliente y/o administración técnica de proyectos La capacidad para prosperar en un entorno acelerado con plazos ajustados Capacidade para obtener retroalimentación del cliente que ayude a mejorar continuamente la plataforma SkaiTM Search Este puesto también es elegible para una compensación adicional de bonificación trimestral a través de uno de los planes de incentivos altamente atractivos de Skai, se proporcionarán detalles completos durante el proceso de reclutamiento. Equal Opportunity Employer Skai, Inc. es un Empleador de Igualdad de Oportunidades. En Skai creemos que garantizar un lugar de trabajo diverso, equitativo e inclusivo no es solo un ideal por lo que debemos esforzarnos; es correcto, necesario y nuestra responsabilidad como humanos. Nuestro compromiso completo con DE&I y nuestro marco global pueden verse en la página web de nuestra compañía y están alineados con nuestros valores fundamentales. Alentamos fuertemente y buscamos solicitudes de mujeres, personas de color, individuos bilingües y biculturales, así como miembros de las comunidades lesbianas, gays, bisexuales y transgénero. Los solicitantes no serán discriminados debido al estatus sexual, religión, origen étnico, edad, discapacidad nacional, condición física o afectiva, así que podamos asistir a cualquier situación laboral adecuada (incluida la enfermedad del SIDA) Por favor, informe por escrito sobre las necesidades especiales en el momento de la solicitud.Skai es un empleador E-Verify #J-18808-Ljbffr.