Valet Parking Attendant

Valet Parking Attendant

Hospitality Parking - Austin - Austin, TX

Overview

Salary Range $4.00 - $8.00 Hourly Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level High School Diploma or Equivalent Travel Percentage None Category Hospitality - Hotel

Description

Job Title - Valet Parking Attendant

Location - Austin, TX

Job Location - Varies

Reports to - Shift Supervisor and/or Account Manager

Department - Valet

Status - Non-exempt (hourly)

Job Purpose

The Valet Parking Attendant is responsible for parking and retrieving guest vehicles, as well as serving guests in a hospitable manner to ensure positive guest experience during arrival and departure

Duties and Responsibilities

• Park guest vehicles and retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout in response to guest needs.
• Convey information and ideas clearly
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Hospitality Parking standards, as required by scheduling which will vary according to the needs of business.
• Comply at all times with Hospitality Parking standards and regulations to encourage safe and efficient parking operations.
• Establish and maintain good communication and team work with fellow employees, other departments, and partner businesses.
• Load and unload luggage carts and vehicles when necessary.
• Escort guests to rooms and familiarize them with hotel/restaurant services and amenities, when necessary.
• Check/store luggage for arrivals and departures with luggage tags, when necessary.
• Must have good knowledge of local area; provide information, maps, and directions as required.
• Assist supervisor when needed in answering telephone, responding to all calls within three rings.
• Be familiar with hospitality and parking terminology but do not use with guests at any time.
• Have knowledge of emergency procedures and assist as needed.
• Solicit guest feedback when presented with a problem and offer an apology to the guest.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Attend any required meetings or training as required by management.
• Maintain a clean work area.
• Perform any other job-related duties as assigned.

Licensing & Qualifications

Licensing / Certifications

Must have a valid Texas driver's license and maintain a driving record that is in good standing and report any changes to driving record. Regular driving record updates may be requested.

Qualifications

• This position requires a minimum of high school diploma/equivalency or at least one year of progressive experience in a customer service, hospitality, or a related field required.
• Must be able to resolve guest complaints and issues to ensure 100% guest satisfaction.
• Must be able to fluently read, write, and speak in English.
• Ability to operate a computer and software programs preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Proficiently, drive a stick-shift (manual) transmission vehicle

Working Conditions

• Must be able to be regularly exposed to outside in all types of weather (excessive heat, rain, cold, wind, etc.) conditions and frequently exposed to vehicle exhaust fumes.

Physical Requirements

• Flexible and long hours sometimes required.
• Ability to drive a wide variety of vehicles, including those with a manual transmission.
• Ability to run at top speed and ability to stand during entire shift.
• Ability to occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Ability to perform tasks requiring bending, stooping, kneeling and walking.
• Ability to use hands and fingers to drive vehicles as well as to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs.
• Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus.

Direct Reports None