STUDIO ADMINISTRATOR Job at Bostonballet in Boston
Bostonballet, Boston, MA, United States
Job Overview
The Part‑Time Studio Administrator is an integral part of the Boston Ballet School (BBS) administration team and provides support on BBS customer service and day‑to‑day operational needs. They will primarily work onsite in Boston, Newton, and Brookline locations and act as the main point of contact for faculty, staff, and customers on nights and weekends during BBS classes. This individual will develop positive relations with parents and students and assist the BBS team in enrolling and retaining customers.
Availability
Required availability during weekday evenings and weekend mornings/afternoons. Studio Administrators will primarily work onsite at Boston, Newton, and Brookline locations.
Boston : 19 Clarendon Street, Boston, MA 02116
Newton : 153 Needham St, Newton, MA 02464
Brookline : 1431 Beacon Street, Brookline, MA 02446
Brighton (Saturdays only) : 640 Washington Street, Brighton, MA 02135
Key Responsibilities
Customer Relations
Act as first point of contact to all constituents entering BBS buildings while maintaining a friendly, welcoming environment.
Maintain positive relations and open communication with parents, students, and BBS staff.
Answer phone calls and emails and assist with all school‑related questions.
Prepare, schedule, and follow up on all placement/trial classes.
Provide the best possible customer service to families by answering BBS phone lines.
Administrative Duties & Operations
Maintain student attendance records, including recording absences, scheduling make‑up classes, and submitting monthly attendance reports.
Assist administrative staff in registration process.
Return phone calls and emails throughout shift and as requested.
Maintain all correspondence as requested by the Manager of Operations and Associate Director.
Collect and record BBS tuition for all student and adult programs.
Administer nightly adult classes and process related money.
Assist in all BBS related performances and auditions.
Cover other co‑workers’ schedules when necessary.
Provide support with BBS faculty by setting up computers or checking in before classes begin.
Enter and assist in BBS virtual classes whenever needed to admit students from the waiting room, start class, help troubleshoot issues, or otherwise support students and staff.
Qualifications
Flexibility, positive attitude, and strong work ethic.
Excellent attention to detail and organizational skills.
Excellent computer skills (Proficient in Microsoft Office; experience with Tessitura a plus).
Basic accounting skills.
Strong written and verbal communication skills.
Comfortable interacting with customers through various channels.
Ability to work independently and as part of a team.
Thrives in a fast‑paced environment and excels at multi‑tasking.
Enthusiastic about working with students of all ages and passionate about art education.
Ability to physically lift 15–20 pounds.
Background or interest in dance/performing arts a plus.
Preferred ability to travel to both school locations.
Bilingual candidates strongly encouraged.
Pay Rate
USD $16.00 per hour.
Equal Opportunity Statement
Boston Ballet is an Equal Opportunity Employer.
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The Part‑Time Studio Administrator is an integral part of the Boston Ballet School (BBS) administration team and provides support on BBS customer service and day‑to‑day operational needs. They will primarily work onsite in Boston, Newton, and Brookline locations and act as the main point of contact for faculty, staff, and customers on nights and weekends during BBS classes. This individual will develop positive relations with parents and students and assist the BBS team in enrolling and retaining customers.
Availability
Required availability during weekday evenings and weekend mornings/afternoons. Studio Administrators will primarily work onsite at Boston, Newton, and Brookline locations.
Boston : 19 Clarendon Street, Boston, MA 02116
Newton : 153 Needham St, Newton, MA 02464
Brookline : 1431 Beacon Street, Brookline, MA 02446
Brighton (Saturdays only) : 640 Washington Street, Brighton, MA 02135
Key Responsibilities
Customer Relations
Act as first point of contact to all constituents entering BBS buildings while maintaining a friendly, welcoming environment.
Maintain positive relations and open communication with parents, students, and BBS staff.
Answer phone calls and emails and assist with all school‑related questions.
Prepare, schedule, and follow up on all placement/trial classes.
Provide the best possible customer service to families by answering BBS phone lines.
Administrative Duties & Operations
Maintain student attendance records, including recording absences, scheduling make‑up classes, and submitting monthly attendance reports.
Assist administrative staff in registration process.
Return phone calls and emails throughout shift and as requested.
Maintain all correspondence as requested by the Manager of Operations and Associate Director.
Collect and record BBS tuition for all student and adult programs.
Administer nightly adult classes and process related money.
Assist in all BBS related performances and auditions.
Cover other co‑workers’ schedules when necessary.
Provide support with BBS faculty by setting up computers or checking in before classes begin.
Enter and assist in BBS virtual classes whenever needed to admit students from the waiting room, start class, help troubleshoot issues, or otherwise support students and staff.
Qualifications
Flexibility, positive attitude, and strong work ethic.
Excellent attention to detail and organizational skills.
Excellent computer skills (Proficient in Microsoft Office; experience with Tessitura a plus).
Basic accounting skills.
Strong written and verbal communication skills.
Comfortable interacting with customers through various channels.
Ability to work independently and as part of a team.
Thrives in a fast‑paced environment and excels at multi‑tasking.
Enthusiastic about working with students of all ages and passionate about art education.
Ability to physically lift 15–20 pounds.
Background or interest in dance/performing arts a plus.
Preferred ability to travel to both school locations.
Bilingual candidates strongly encouraged.
Pay Rate
USD $16.00 per hour.
Equal Opportunity Statement
Boston Ballet is an Equal Opportunity Employer.
#J-18808-Ljbffr