Guest Experience Supervisor

Guest Experience Supervisor

Are you passionate about creating unforgettable memories and leading a team in a fun, fast-paced environment? Join LEGOLAND Discovery Center Dallas and help deliver amazing guest experiences every single day!

As a Guest Experience Supervisor, you'll be a hands-on leader on the attraction floor, inspiring your team, supporting daily operations, and ensuring every guest leaves with a smile

What You'll Be Doing

In this exciting leadership role, you will:

• Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
• Deliver outstanding guest care aligned with Guest Obsession standards
• Motivate, coach, and develop team members to reach their full potential
• Deliver engaging daily team briefings and maintain clear communication
• Support daily operations and ensure all positions are effectively covered
• Uphold the highest standards of safety, presentation, and guest service
• Empower the team to confidently handle service recovery moments
• Monitor guest-facing areas and help enhance the overall experience
• Provide feedback to drive performance and maximize sales opportunities
• Assist with scheduling, training, and performance support
• Support Duty Manager shifts overseeing attraction-wide operations
• Encourage new ideas and innovation to improve the business

This role is highly interactive, guest-facing, and perfect for leaders who love being where the action is!

What We're Looking For

To thrive in this role, you'll need:

• High school diploma or GED
• At least two years of supervisory experience in a guest-facing environment
• Strong leadership and communication skills
• A calm, confident approach in a busy, high-energy setting
• Excellent guest service and problem-solving abilities
• Sales awareness and attention to detail
• Comfort working with POS or computerized systems
• The ability to multitask and stay organized

Most importantly a positive attitude and passion for creating amazing guest moments!

Benefits

Why You'll Love It Here!

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs

Pay Range

USD $20.00/Hr.