Head of Engineering, Insurance and Business Operations
Genworth, Richmond, VA, United States
At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic
selves
to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
Make it human.
We care about the people that make up our customers, colleagues, and communities.
Make it about others.
We do
what's
best for our customers and collaborate to drive progress.
Make it happen.
We work with intention toward a common purpose and forge ways forward together.
Make it better.
We create fulfilling purpose-driven careers by learning from the world
and
each other.
POSITION TITLE
Head of Engineering, Insurance and Business Operations
LOCATION
Richmond, VA
YOUR ROLE
Genworth is undergoing a
multi-year
modernization of its insurance platforms, data
ecosystem
, and technology capabilities to support
long term
growth, operational excellence, and a more
human-centered
future. The
Head of Engineering, Insurance and Business Operations
is a transformational technology leader who
will shape and deliver the insurance and business operations end-to-end technology strategy, spanning core insurance systems, digital experiences, data platforms, analytics enablement, integration, cloud, security, and operational reliability.
Reporting directly to the Enterprise CIO, this executive serves on the Technology Leadership Team and the
Genworth
Insurance
(Closed Block)
senior leadership team,
acting as a trusted partner to
CareScout Insurance,
Operations, Actuarial,
R
isk, Legal, and
other IT
leaders.
What you will be doing
1) Enterprise Engineering Strategy & Modernization
Define and execute the
insurance
technology vision and multiyear roadmap aligned to Insurance business
objectives
(operational efficiency, product innovation, digital engagement, regulatory compliance).
Lead modernization of legacy environments into
cloud
ready
,
API
enabled
, modular platforms across policy administration, claims, underwriting, billing, actuarial support, and digital servicing.
Establish engineering excellence—modern development practices, automation, CI/CD,
DevSecOps
, site reliability engineering, and cloud
n
ative design—driving measurable improvements in speed, quality, resiliency, and cost.
Build and scale high
p
erforming engineering organizations across application development, data engineering, integration, cloud engineering, platform operations, and DevOps.
You’ll
manage
insurance
IT investment portfolios and agile delivery outcomes; represent technology in
insurance
executive forums and steering committees; and communicate progress, risks, and performance to senior stakeholders.
2) Data & Analytics Transformation
Serve as the executive owner for
the
enterprise data platform and the
divisional data engineering and analytics enablement; drive modernization of the data platform, data quality, data management, and governed data architecture.
Advance a unified enterprise data strategy aligned with actuarial, finance, risk, claims, and operations—enabling
real
time
insights, predictive models, AI/ML use cases, and
digitally
e
nabled
customer experiences.
Champion data literacy and value realization, tying data capabilities to concrete business outcomes and P&L impact.
Business Operations
Digitization of our business
operations to enable improved customer experiences and streamlining of technology
T
he scope of technol
o
gy span
s
multiples aspects of business operations and customer interactions
-
customer
service,
claims,
call center and
digital
solut
ion
s
3) Integration & Ecosystem Architecture
Lead the integration strategy and enterprise services layer connecting core platforms with digital s
olutions
, data ecosystems, and
third
party
partners.
Promote microservices,
event driven
patterns, and API marketplaces that accelerate feature delivery, interoperability, and compliance.
4) Operational Excellence, Security & Governance
Ensure high availability, resiliency, and performance for mission
critical insurance systems; institute metrics
d
riven engineering,
end-to-end
observability, and automated remediation.
Strengthen engineering governance: secure coding,
privacy
by
design
, regulatory compliance, technical risk management, lifecycle management, and disaster recovery—working in partnership with centralized security and compliance teams.
5) Business Partnership & Change Leadership
Serve as
primary
technology partner to
insurance
divisional leaders
, including operations
; translate strategy into executable roadmaps and outcomes.
Anticipate market and regulatory trends; co
create business cases and value propositions for platform investments; drive continuous improvement and
value
added
offerings for customers and distribution partners.
6) Financial Management & Vendor Strategy
Own divisional IT budgets and resources;
optimize
run
v
s
change investments, unit costs, and vendor portfolios; ensure transparency and ROI.
7) Talent, Culture & Executive Presence
Build durable, empowered,
high
performing
teams; recruit, mentor, and develop future leaders across engineering, architecture, and data.
M
odel accountability, innovation, and transparency; communicate with clarity to influence
C
suite
, Boards, and regulatory audiences—
operating
with
CIO
level
presence and judgment
.
What you bring
Experience & Achievements
15+ years of progressive leadership across software engineering, platform development, data engineering, or enterprise technology—delivering at scale in insurance/financial services or similarly regulated industries.
Track record
modernizing complex,
mission
critical
platforms: cloud migration, digital platforms, integration ecosystems, and core system renewal (policy, claims, billing, underwriting, actuarial).
Demonstrated success leading large, multidisciplinary engineering and data organizations and partnering with actuarial, underwriting, claims, finance, and risk.
Strong record of influencing
C
suite
, Board, and regulatory
stakeholders;
communicates complex technology simply and credibly.
Technical & Strategic Capabilities
Deep understanding of modern software engineering (microservices, APIs,
eventing
), cloud platforms,
DevSecOps
/CI
CD, reliability engineering, and platform operations.
Enterprise data and cloud platform
expertise
, spanning
lakehouse
/warehouse architectures, data quality and governance, analytics and AI/ML enablement, and hands
‑
on experience with Azure/AWS, container platforms, observability stacks, and MDM.
Fluency in insurance domain concepts—policy lifecycle, claims operations, product structures, actuarial modeling support, and regulatory requirements.
Ability to shape
multi-year
roadmaps and connect technical choices to financial, strategic, and
risk
based
tradeoffs.
Experience implementing or transforming core insurance platforms
preferred
(e.g., Guidewire, Duck Creek, EIS, Origami), including policy/claims/billing.
Leadership & Operating Model
Visionary,
enterprise minded
leader who scales agile delivery; inspires, motivates, and develops talent; and drives measurable outcomes.
minded leader who scales agile
delivery;
inspires,
motivates, and
develops
talent;
and drives measurable outcomes.
Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day.
We’re
committed to making a difference in our employees’ lives.
Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and
Long Term
Care Insurance
Tuition
Reimbursement,
Student
Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic
selves
to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
Make it human.
We care about the people that make up our customers, colleagues, and communities.
Make it about others.
We do
what's
best for our customers and collaborate to drive progress.
Make it happen.
We work with intention toward a common purpose and forge ways forward together.
Make it better.
We create fulfilling purpose-driven careers by learning from the world
and
each other.
POSITION TITLE
Head of Engineering, Insurance and Business Operations
LOCATION
Richmond, VA
YOUR ROLE
Genworth is undergoing a
multi-year
modernization of its insurance platforms, data
ecosystem
, and technology capabilities to support
long term
growth, operational excellence, and a more
human-centered
future. The
Head of Engineering, Insurance and Business Operations
is a transformational technology leader who
will shape and deliver the insurance and business operations end-to-end technology strategy, spanning core insurance systems, digital experiences, data platforms, analytics enablement, integration, cloud, security, and operational reliability.
Reporting directly to the Enterprise CIO, this executive serves on the Technology Leadership Team and the
Genworth
Insurance
(Closed Block)
senior leadership team,
acting as a trusted partner to
CareScout Insurance,
Operations, Actuarial,
R
isk, Legal, and
other IT
leaders.
What you will be doing
1) Enterprise Engineering Strategy & Modernization
Define and execute the
insurance
technology vision and multiyear roadmap aligned to Insurance business
objectives
(operational efficiency, product innovation, digital engagement, regulatory compliance).
Lead modernization of legacy environments into
cloud
ready
,
API
enabled
, modular platforms across policy administration, claims, underwriting, billing, actuarial support, and digital servicing.
Establish engineering excellence—modern development practices, automation, CI/CD,
DevSecOps
, site reliability engineering, and cloud
n
ative design—driving measurable improvements in speed, quality, resiliency, and cost.
Build and scale high
p
erforming engineering organizations across application development, data engineering, integration, cloud engineering, platform operations, and DevOps.
You’ll
manage
insurance
IT investment portfolios and agile delivery outcomes; represent technology in
insurance
executive forums and steering committees; and communicate progress, risks, and performance to senior stakeholders.
2) Data & Analytics Transformation
Serve as the executive owner for
the
enterprise data platform and the
divisional data engineering and analytics enablement; drive modernization of the data platform, data quality, data management, and governed data architecture.
Advance a unified enterprise data strategy aligned with actuarial, finance, risk, claims, and operations—enabling
real
time
insights, predictive models, AI/ML use cases, and
digitally
e
nabled
customer experiences.
Champion data literacy and value realization, tying data capabilities to concrete business outcomes and P&L impact.
Business Operations
Digitization of our business
operations to enable improved customer experiences and streamlining of technology
T
he scope of technol
o
gy span
s
multiples aspects of business operations and customer interactions
-
customer
service,
claims,
call center and
digital
solut
ion
s
3) Integration & Ecosystem Architecture
Lead the integration strategy and enterprise services layer connecting core platforms with digital s
olutions
, data ecosystems, and
third
party
partners.
Promote microservices,
event driven
patterns, and API marketplaces that accelerate feature delivery, interoperability, and compliance.
4) Operational Excellence, Security & Governance
Ensure high availability, resiliency, and performance for mission
critical insurance systems; institute metrics
d
riven engineering,
end-to-end
observability, and automated remediation.
Strengthen engineering governance: secure coding,
privacy
by
design
, regulatory compliance, technical risk management, lifecycle management, and disaster recovery—working in partnership with centralized security and compliance teams.
5) Business Partnership & Change Leadership
Serve as
primary
technology partner to
insurance
divisional leaders
, including operations
; translate strategy into executable roadmaps and outcomes.
Anticipate market and regulatory trends; co
create business cases and value propositions for platform investments; drive continuous improvement and
value
added
offerings for customers and distribution partners.
6) Financial Management & Vendor Strategy
Own divisional IT budgets and resources;
optimize
run
v
s
change investments, unit costs, and vendor portfolios; ensure transparency and ROI.
7) Talent, Culture & Executive Presence
Build durable, empowered,
high
performing
teams; recruit, mentor, and develop future leaders across engineering, architecture, and data.
M
odel accountability, innovation, and transparency; communicate with clarity to influence
C
suite
, Boards, and regulatory audiences—
operating
with
CIO
level
presence and judgment
.
What you bring
Experience & Achievements
15+ years of progressive leadership across software engineering, platform development, data engineering, or enterprise technology—delivering at scale in insurance/financial services or similarly regulated industries.
Track record
modernizing complex,
mission
critical
platforms: cloud migration, digital platforms, integration ecosystems, and core system renewal (policy, claims, billing, underwriting, actuarial).
Demonstrated success leading large, multidisciplinary engineering and data organizations and partnering with actuarial, underwriting, claims, finance, and risk.
Strong record of influencing
C
suite
, Board, and regulatory
stakeholders;
communicates complex technology simply and credibly.
Technical & Strategic Capabilities
Deep understanding of modern software engineering (microservices, APIs,
eventing
), cloud platforms,
DevSecOps
/CI
CD, reliability engineering, and platform operations.
Enterprise data and cloud platform
expertise
, spanning
lakehouse
/warehouse architectures, data quality and governance, analytics and AI/ML enablement, and hands
‑
on experience with Azure/AWS, container platforms, observability stacks, and MDM.
Fluency in insurance domain concepts—policy lifecycle, claims operations, product structures, actuarial modeling support, and regulatory requirements.
Ability to shape
multi-year
roadmaps and connect technical choices to financial, strategic, and
risk
based
tradeoffs.
Experience implementing or transforming core insurance platforms
preferred
(e.g., Guidewire, Duck Creek, EIS, Origami), including policy/claims/billing.
Leadership & Operating Model
Visionary,
enterprise minded
leader who scales agile delivery; inspires, motivates, and develops talent; and drives measurable outcomes.
minded leader who scales agile
delivery;
inspires,
motivates, and
develops
talent;
and drives measurable outcomes.
Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day.
We’re
committed to making a difference in our employees’ lives.
Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and
Long Term
Care Insurance
Tuition
Reimbursement,
Student
Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services