Customer Care Representative

Location: Coppell, TX
Salary Range: $15.00 - 17.00
Job Description

The Customer Care Representative will help assist customers and callers with account management, billing, and troubleshooting. Responsibilities include creating and updating customer accounts, assisting with account login and password issues, managing account preferences and settings, ordering and activating KTAG's, troubleshooting KTAG issues, processing lost or stolen KTAG's, explaining toll charges and billing statements, processing payments and resolving payment issues, setting up and managing auto-payment options, addressing billing disputes and discrepancies, assisting customers with account statements, explaining policies and fees, processing payments and disputes, providing information on toll rates, payment options, and locations, offering guidance on using the DriveKS website or mobile app efficiently, answering questions about road closures, construction, and maintenance, assisting customers with online account management, troubleshooting issues with the DriveKS website or mobile app, and providing guidance on using electronic payment methods.
Requirements

Excellent phone etiquette with the ability to speak clearly and professionally. Experience with debt collections, call center work, or soft sales is a plus. Must have a friendly and positive approach to difficult situations. Ability to remain calm under pressure. Type at least 25 wpm with >85% accuracy.

","

Customer Care Representative

Location: Coppell, TX
Salary Range: $15.00 - 17.00
Job Description

...","Full Time",[82],["B","3522224638"],"1 days ago","/jobs/3522224638-customer-care-representative",{"_64":65,"_66":67,"_68":69,"_70":71,"_72":73},["D",1777377600000],"Mercer France","Customer Service Representative

Supports the company's customer service delivery as the primary point of contact for customers. Under direct supervision, works closely with customers, agents, and fellow employees to resolve inquiries and issues promptly and efficiently.
Duties & Responsibilities

Interacts and provides exceptional customer service to customers, including difficult or irate customers by phone, in person, or by email to deliver the best service possible
Answer incoming phone calls promptly and complete requested tasks or direct calls to the appropriate person in the company if the inquiry cannot be resolved on the first contact.
Place outbound calls as necessary to complete Customer inquiries.
Answer and service customers regarding billing issues including receiving and processing payment when applicable.
Perform duties in accordance with Customer Service Center's objectives and standards for customer and third-party inquiries such as:
Issue Auto ID cards and other related documents
Changes to mailing address
Addition/deletion of auto(s)
Cancellation requests, generate LPR, distribute to customer
Issue copies of certificates of insurance (COIs), proof of coverage, and evidence of insurance (EOI)
Other general inquiries
Process direct bill reinstatements received from customers, agents and account managers.
Adhere to established customer service and documentation standards required timeframes; perform duties within defined service standard levels.
Respond to carrier requests for additional information.
Assist customers and agents with claim intake and report of claims to carriers, including follow-up on claim status at the request of the customer or agent.
Place outbound call to customer after claim has been submitted to ensure adjuster contact.
Assist other team members as needed to meet agency, team, and individual goals.
Marginal Duties

Performs other duties as assigned.
Adheres to the company's Attendance Management Policy.
The position is Hybrid and will require in-office work depending on company operational requirements or other circumstances.
Assist in the training of other employees as necessary.
Qualifications

Education and/or Experience: High school diploma or general education degree (GED) required. 1-3 years customer service experience preferred. Equivalent combination of education, experience, and/or training will be considered.
Certificates, Licenses, Registrations: Hawaii State Property & Casualty Solicitor's License preferred, but not required
Knowledge, Skills & Abilities:
Demonstrate a positive, service-oriented attitude toward customers, agents, and employee peers.
Basic knowledge in P&C Insurance
Type 35 wpm accurately and 10-key by touch.
Excellent verbal and written communication skills.
Demonstrated ability to operate general office equipment (copier, fax, etc.).
Demonstrated ability to work independently in a fast-paced environment.
Ability to prioritize work, manage time effectively, and handle multiple tasks.
Experience with or knowledge of PC navigation and Microsoft Office Suite of Products and applications.
Demonstrated knowledge of and skill in the following:
customer service orientation
oral and written communication
time management and prioritization
organization
detail and results oriented
teamwork
adaptability
Must be able to work on weekends and flexible hours as determined by the requirements of the position.
Working Conditions

Physical Demands: Required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Occasionally is required to climb or balance and stoop, kneel, and crouch. Occasionally lifts and/or moves up to 20 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment: Noise level in the work environment is usually moderate.
","Customer Service Representative

Supports the company's customer service delivery as the primary point of contact for customers. Under dire...","Customer Experience Associate",[97],["B","3522695257"],"Work at Mercer France","23 hours ago","/jobs/3522695257-customer-experience-associate","Honolulu, HI, United States","/jobs?keyword=Mercer+France","/jobs?location=Honolulu%2C+HI%2C+United+States","/jobs?keyword=Customer+Experience+Associate",{"_64":65,"_66":98,"_68":99,"_70":100,"_72":101},"Honolulu","Honolulu, HI, United States, 96814","HI","96814",["D",1777280400000],"Tyler Technologies","Customer Support Representative

The Customer Support Representative (CSR) is required to solve problems, ask probing questions to understand the customer's inquiry, and achieve a high first-call-resolution percentage. Specifically, this position is responsible for interacting with and serving customers to include resolving customer inquiries and assisting them in using various web-based services, login issues, and answering questions about government programs. This position is also responsible for accurately processing incoming agreements, securely handling billing information, and other duties as assigned.
This position will be located in Jackson, MI and expected to work a hybrid schedule, 2 days a week in office minimum.
Responsibilities

Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations
Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns.
Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in Customer Relationship Management system.
Understand and determine the cause of problems quickly and apply the proper solution.
Review and process documents for compliance with established regulations
Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures.
Demonstrate commitment to customer satisfaction and always interact with customers in a professional and courteous manner.
Solve technical problems with minimal supervision.
Navigate a computer effectively and learn to use and support multiple web-based systems quickly.
Provide accurate and complete information to meet customer needs and achieve satisfaction.
Work with supervisor to stay updated on product knowledge and company policies and procedures, and effectively handle changes in any of these areas.
Compile and report feedback on customer satisfaction
Other Responsibilities Assigned by Manager
Qualifications:

Undergraduate/associate degree or minimum two years of related work experience
Outstanding verbal and written communications skills
Strong analytical thinking and problem-solving skills
Well versed in Internet usage including various browsers, settings, and maintenance
Understanding of Microsoft Office Applications
Strong organizational and prioritization skills
Knowledge of payment processing and/or knowledge of financial reporting a plus
Willingness to define new operational processes or procedures when the customer service team must take on new operational duties.
Works well with others in a team environment.
Strong phone handling skills and active listening
Ability to multi-task, prioritize and manage time effectively.
Exceptional communication and public relations skills with strong phone/email contact abilities
Active listener who can quickly discern customer's needs.
Preferred experience with month-end close, CDB billing, and invoice procedures.
Maintains a positive attitude and effectively delivers a positive outlook/message in various circumstances.
Demonstrates a polite, tactful, and friendly attitude, fostering a supportive work environment.

","Customer Support Representative

The Customer Support Representative (CSR) is required to solve problems, ask probing questions to understa...","Support Services Representative",[115],["B","3523400621"],"Work at Tyler Technologies","/jobs/3523400621-support-services-representative","Jackson, MI, United States","/jobs?keyword=Tyler+Technologies","/jobs?location=Jackson%2C+MI%2C+United+States","/jobs?keyword=Support+Services+Representative",{"_64":65,"_66":116,"_68":117,"_70":118,"_72":119},"Jackson","Jackson, MI, United States, 49203","MI","49203",["D",1777410000000],"Customer Support Representative

The Customer Support Representative is required to solve problems, ask probing questions to understand the customer's inquiry, and achieve a high first-call-resolution percentage. Specifically, this position is responsible for interacting with and serving customers to include resolving customer inquiries and assisting them in using various web-based services, login issues, and answering questions about government programs. This position is also responsible for accurately processing incoming agreements, securely handling billing information, and other duties as assigned.
This position will be located in Madison, WI and expected to work a hybrid schedule, 2 days a week in office minimum.
Responsibilities

Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations
Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns.
Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in Customer Relationship Management system.
Understand and determine the cause of problems quickly and apply the proper solution.
Review and process documents for compliance with established regulations
Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures.
Demonstrate commitment to customer satisfaction and always interact with customers in a professional and courteous manner.
Solve technical problems with minimal supervision.
Navigate a computer effectively and learn to use and support multiple web-based systems quickly.
Provide accurate and complete information to meet customer needs and achieve satisfaction.
Work with supervisor to stay updated on product knowledge and company policies and procedures, and effectively handle changes in any of these areas.
Compile and report feedback on customer satisfaction
Other Responsibilities Assigned by Manager
Qualifications:

Undergraduate/associate degree or minimum two years of related work experience
Outstanding verbal and written communications skills
Strong analytical thinking and problem-solving skills
Well versed in Internet usage including various browsers, settings, and maintenance
Understanding of Microsoft Office Applications
Strong organizational and prioritization skills
Knowledge of payment processing and/or knowledge of financial reporting a plus
Willingness to define new operational processes or procedures when the customer service team must take on new operational duties.
Works well with others in a team environment.
Strong phone handling skills and active listening
Ability to multi-task, prioritize and manage time effectively.
Exceptional communication and public relations skills with strong phone/email contact abilities
Active listener who can quickly discern customer's needs.
Preferred experience with month-end close, CDB billing, and invoice procedures.
Maintains a positive attitude and effectively delivers a positive outlook/message in various circumstances.
Demonstrates a polite, tactful, and friendly attitude, fostering a supportive work environment.

","Customer Support Representative

The Customer Support Representative is required to solve problems, ask probing questions to understand the...",[129],["B","3521732983"],"14 hours ago","/jobs/3521732983-support-services-representative","Madison, WI, United States","/jobs?location=Madison%2C+WI%2C+United+States",{"_64":65,"_66":130,"_68":131,"_70":132,"_72":133},"Madison","Madison, WI, United States, 53774","WI","53774",211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Resolve incoming in...",[186],"salaryMin","salaryMax","salaryDescription","url","https://us.thebigjobsite.com/redirectfeedjob?jobid=7C740262E456852C5E68F5DBC6092AAC&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=FBC28EAEAC779A6907880F2F9EFD713B","companyDescription","companyWebsite","isManualPosted","costPerClick",0.15,"/jobs/3521937327-support-services-representative","fullUrl","https://www.mediabistro.com/jobs/3521937327-support-services-representative","strippedDescription","Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations. 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Join the leading career community for creative, marketing, and media professionals.","Sign Up | Creative, Marketing & Media Job Search",{"_36":272},{"_135":31,"_259":271},{"_265":266,"_267":268,"_269":270},"href","https://www.mediabistro.com/create-alert","rel","canonical","tagName","link","Never miss an opportunity. Sign up for free email alerts and get the latest jobs in social media, graphic design, writing, and marketing delivered to your inbox.","Create Job Alerts | Media, Marketing & Creative Job Alerts",[371,372],{"_36":369,"_330":370,"_31":39},"unlimitedJobsEmail","clients@mediabistro.com","enterpriseCta",{"_365":366,"_367":368},{"_361":362,"_363":362,"_364":362},"mediaBoardSection",{"_36":351,"_330":352,"_31":353,"_354":355,"_349":356},"rolesSection",{"_36":346,"_330":347,"_31":348,"_349":350},"testimonialsSection",{"_36":343,"_330":344,"_31":345},"testimonials",[331,332,333],"employersSection",{"_36":329,"_330":218},"employerLogos",[292,293,294,295,296,297,298,299,300,301,302,303],{"_135":327,"_305":328},{"_135":325,"_305":326},{"_135":323,"_305":324},{"_135":321,"_305":322},{"_135":319,"_305":320},{"_135":317,"_305":318},{"_135":315,"_305":316},{"_135":313,"_305":314},{"_135":311,"_305":312},{"_135":309,"_305":310},{"_135":307,"_305":308},{"_135":304,"_305":306},"Leaf Group","image","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/leaf-group-400x200.png","Cox Enterprises","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/cox-enterprises-400x200.png","Hearst Television","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/hearst-television-400x200.png","Future","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/future-400x200.png","Fox Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/fox-corporation-400x200.png","Penguin Random House","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penguin-random-house-400x200.png","Springer Nature","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/springer-nature-400x200.png","Penske Media Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penske-media-corporation-400x200.png","Dotdash","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/dotdash-400x200.png","Meredith","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/meredith-400x200.png","Bloomberg","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/bloomberg-400x200.png","NBCUniversal","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/nbc-universal-400x200.png","Media and Creative Employers on","subtitle",{"_334":340,"_336":341,"_138":342},{"_334":327,"_336":339,"_138":328},{"_334":335,"_336":337,"_138":338},"company","The Taunton Press","quote","What we like best about Mediabistro is the quality of targeted talent they deliver through their job board portal. We know we'll find the right type of talent for specialized positions that may be more challenging to fill. For almost fifteen years, Mediabistro has been our go-to resource for talent in the media/publishing space.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/taunton-press-400x200.png","Mediabistro is valuable partner when it comes to finding top candidates in the media industry. Their team is extremely responsive, which makes the posting process quick and easy. They also offer great insight into branding company pages.","Huffpost","I love using Mediabistro for my harder to fill creative roles. Multimedia positions like photo editors, video producers, or even niche journalists yield great results. Other job boards don't always produce the specialized talent my hiring teams are looking for, and I feel like I can find that talent through Mediabistro.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/huff-post-400x200.png","Trusted by Leading Media","and Creative Employers","See why top publishers, agencies, and brands rely on us to find exceptional talent.","Hire Remote and Local Talent","Across Every Media Vertical","Whether you are building an in-office team or seeking remote talent, access a specialized network of professionals in editorial, publishing, influencer marketing, and AI content strategy. Find candidates—from prompt engineers to production leads—who are ready to contribute from anywhere.","imageAlt","Media roles infographic","The #1 Destination for Media","and Creative Talent","Connect with top-tier full-time and freelance media professionals. Whether you are a leading publisher, a streaming service, or a growing brand, we deliver specialized talent you won't find on generalist job boards. Find your perfect match for:","bullets",[357,358,359,360],"Job seekers and featured job cards collage","News, Journalism & Book Publishing","Content Marketing, AI Prompt Engineering & Copywriting","Influencer Management, TV & Video Production","PR, Non-Profits & Education","showMediaBoardSection",true,"showRolesSection","showPlanIcon","text","*Unlimited plan is for direct employers only. Hiring at scale, posting on behalf of clients, or distributing across job boards?","linkText","Contact us for custom volume pricing, multi-brand support, and programmatic distribution.","The #1 Job Board for Media, Marketing & Creative Talent","Skip the unqualified resumes. Reach journalism, publishing, and marketing pros who are ready to work.",{"_36":374},{"_135":31,"_259":373},"Recruit qualified media and creative professionals on the #1 industry job board. Reach top talent in design, social media, advertising, and communications. Post a job today.","Post a Job | Hire Media, Marketing & Creative Talent - Mediabistro","privacy","termsOfUse","weeklyNewsletter","Find Your Next Media Job","Discover creative opportunities at the world's leading media brands","cta","Start Your Search","Search Media, Marketing & Creative Jobs","emptyMeta",[385,386],{"_36":388},{"_135":31,"_259":387},"The #1 job board for media, marketing, and communications professionals. 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