Lead Teller

KeyBank - 1301 Wintergreen Lane NE - Responsibilities: Manage day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures; Assists clients in achieving their financial goals and objectives through the use of financial wellness tools; Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker; Supports the Branch Manager in onboarding and training new Tellers to the team; Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings