Review incoming leads from ServiceTitan, website, email, and phone
Respond promptly to new leads and schedule sales appointments
Track lead activity and maintain accurate CRM notes
Assign leads to sales consultants and coordinate availability
Record sold jobs and ensure accurate sales-to-install handoff details

Install Scheduling & Customer Coordination

Maintain the installation schedule for all sold jobs
Confirm installation dates with customers and review job expectations
Schedule punch list items and incomplete work from previous installs
Coordinate with the Install Manager and foremen to track job progress
Communicate schedule updates or delays to customers

Permits, Compliance & Scheduling

Verify permits are filed for upcoming installations
Schedule inspections and layout appointments
Coordinate with the Install Manager on design and layout scheduling

Materials & Vendor Coordination

Ensure equipment and materials are staged for upcoming installs
Coordinate subcontractors and special equipment when required
Manage purchase orders and vendor deliveries
Handle equipment returns, warranties, and vendor communication

Equipment Registration & Rebates

Register equipment with manufacturers
Submit and track rebates and extended warranties
Maintain accurate logs for registrations and confirmations
Follow up with installers for missing serial numbers or documentation

Job Costing & Administrative Support

Complete job costing paperwork and send to accounting
Track installation progress within ServiceTitan
Maintain inspection, rebate, and warranty records
Return customer calls and resolve open issues

Requirements

Must Have Qualifications

3+ years experience in customer service, scheduling, or office coordination
Experience working with multiple teams (sales, field technicians, and customers) simultaneously
Strong organizational and communication skills
Comfortable working in CRM systems and scheduling software (ServiceTitan experience preferred)
Ability to manage multiple priorities and deadlines in a fast-paced environment
High attention to detail for permits, paperwork, job costing, and customer documentation

Nice to Have

Experience in HVAC, plumbing, construction, or home services
Experience using ServiceTitan
Familiarity with permits, inspections, equipment registrations, or manufacturer rebates
Project coordination or operations experience
Experience coordinating install crews or field teams

Benefits

Paid Time Off
Health Care
Dental Insurance
Vision Insurance
Overtime Pay
On-the-Job Training
No Weekend Work
Spiff Opportunities
100% Company Paid Benefits

","Aire Serv is Hiring a Sales & Install Coordinator!

Location: Jacksonville, IL
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