IT End-User Experience Field Technician Job at CRH in Bossier City
CRH, Bossier City, LA, United States
Job ID: 522551
Position Overview
The IT End User Experience Field Technician (IT EUx FT) is responsible for enhancing the satisfaction of the end user by providing hands‑on and remote technical support, ensuring a seamless and productive technology experience. This role focuses on troubleshooting, maintaining, and improving user‑facing technology in both office and field environments. The technician collaborates closely with the IT EUx Manager & IT EUx Client Technology Specialist and other IT teams to resolve issues, implement process improvements, and support technology initiatives that enhance user satisfaction and productivity.
Key Responsibilities
Deliver desk side and remote technical support for hardware, software, and network issues.
Troubleshoot and resolve end user technology problems efficiently and professionally.
Maintain and administer computer systems, mobile devices, and related environments.
Assist with deployment, configuration, and refresh of user‑facing technology assets.
Support technology initiatives and projects as directed by the IT End User Experience Manager.
Communicate effectively with users, peers, and management to provide updates and solutions.
Document solutions, create training guides, and contribute to the knowledge base.
Assist with asset inventory management and technology lifecycle processes.
Ensure compliance with IT policies, procedures, and departmental standards.
Participate in continuous improvement efforts to enhance the end user experience.
Travel to business sites for support, training, or project delivery as needed.
Other duties as assigned.
Education and Experience
Associate’s degree in Information Technology or equivalent experience.
2+ years of experience in IT support or a similar field technician role.
Experience supporting Windows operating systems, Office 365, mobile devices, VPNs, and networking.
A+, ITIL Foundation, and recent MCP certifications preferred.
Skills and Competencies
Strong analytical and problem‑solving skills.
Proficient in desktop, network, and application configuration, troubleshooting, and installation.
Eager to learn new technologies and maintain industry standards.
Ability to identify customer needs, gather information, and resolve problems.
Effective working individually, in teams, and with virtual teams.
Good organizational skills and ability to prioritize tasks.
Highly motivated and able to work with minimal supervision.
Ability to present technical information in user‑friendly language.
Work Requirements
Ability to safely lift 5–30 pounds regularly, up to 50 pounds occasionally.
Willingness to travel to field sites as needed.
Available for on‑call work or outside normal hours for critical incidents or project deliverables.
Ability to work in office, industrial, and field environments, including use of personal protective equipment.
Work Environment
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat. The noise level in the work environment is usually quiet to moderate.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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Position Overview
The IT End User Experience Field Technician (IT EUx FT) is responsible for enhancing the satisfaction of the end user by providing hands‑on and remote technical support, ensuring a seamless and productive technology experience. This role focuses on troubleshooting, maintaining, and improving user‑facing technology in both office and field environments. The technician collaborates closely with the IT EUx Manager & IT EUx Client Technology Specialist and other IT teams to resolve issues, implement process improvements, and support technology initiatives that enhance user satisfaction and productivity.
Key Responsibilities
Deliver desk side and remote technical support for hardware, software, and network issues.
Troubleshoot and resolve end user technology problems efficiently and professionally.
Maintain and administer computer systems, mobile devices, and related environments.
Assist with deployment, configuration, and refresh of user‑facing technology assets.
Support technology initiatives and projects as directed by the IT End User Experience Manager.
Communicate effectively with users, peers, and management to provide updates and solutions.
Document solutions, create training guides, and contribute to the knowledge base.
Assist with asset inventory management and technology lifecycle processes.
Ensure compliance with IT policies, procedures, and departmental standards.
Participate in continuous improvement efforts to enhance the end user experience.
Travel to business sites for support, training, or project delivery as needed.
Other duties as assigned.
Education and Experience
Associate’s degree in Information Technology or equivalent experience.
2+ years of experience in IT support or a similar field technician role.
Experience supporting Windows operating systems, Office 365, mobile devices, VPNs, and networking.
A+, ITIL Foundation, and recent MCP certifications preferred.
Skills and Competencies
Strong analytical and problem‑solving skills.
Proficient in desktop, network, and application configuration, troubleshooting, and installation.
Eager to learn new technologies and maintain industry standards.
Ability to identify customer needs, gather information, and resolve problems.
Effective working individually, in teams, and with virtual teams.
Good organizational skills and ability to prioritize tasks.
Highly motivated and able to work with minimal supervision.
Ability to present technical information in user‑friendly language.
Work Requirements
Ability to safely lift 5–30 pounds regularly, up to 50 pounds occasionally.
Willingness to travel to field sites as needed.
Available for on‑call work or outside normal hours for critical incidents or project deliverables.
Ability to work in office, industrial, and field environments, including use of personal protective equipment.
Work Environment
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat. The noise level in the work environment is usually quiet to moderate.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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