Operations Assistant
Summit Dental, East Greenbush, NY, United States
Operations Assistant
Are you a natural people-person who loves being the face and voice of an organization? Do you thrive in a fast-paced, team-first environment where your energy and attention to detail truly make a difference? The Smile Lodge is looking for an enthusiastic Operations Assistant to join our team someone who brings warmth, organization, and genuine care to every patient and family interaction.
Compensation: $20 per hour
About The Smile Lodge
The Smile Lodge is a growing multi-location dental group practice proudly serving 65,000+ patient families across the Capital Region. We offer both pediatric and orthodontic care across our Clifton Park and East Greenbush locations and we believe that a great patient experience begins the moment a family calls us or walks through our doors. Our Operations team is at the heart of making that happen.
What You'll Do
Be the warm, welcoming first point of contact answering phones and greeting patients and guardians with genuine enthusiasm
Schedule appointments accurately following clinical guidelines, insurance frequency, patient due dates, and scheduling templates
Verify and update contact and insurance information at check-in with accuracy and care
Collect patient payments and assist families with setting up payment plans as needed
Complete thorough appointment checkouts including claim creation, reviewing treatment and cost details, completing notes, and collecting balances
Communicate clearly and professionally using email templates, quick notes, and documentation tools
Complete daily tasks assigned and contribute to the overall flow and energy of the team
What We're Looking For
Prior front desk experience strongly preferred orthodontic or pediatric experience is a plus but not a requirement
Strong customer service background with excellent written and verbal communication skills
Sharp attention to detail with a follow-through mindset
Comfortable traveling between our Clifton Park and East Greenbush locations- with a set 4-day work week working 7a-5:30p
A genuine love for connecting with people and being part of a team-first culture
Why You'll Love It Here
Be part of a mission-driven team making a real difference for children and families every single day
Supportive, relationship-focused culture where your contributions are seen and celebrated
Competitive compensation and benefits through our partnership
Opportunities to grow within a thriving, expanding practice
If you're ready to bring your energy to a team that truly makes a difference we can't wait to meet you, apply today!
Are you a natural people-person who loves being the face and voice of an organization? Do you thrive in a fast-paced, team-first environment where your energy and attention to detail truly make a difference? The Smile Lodge is looking for an enthusiastic Operations Assistant to join our team someone who brings warmth, organization, and genuine care to every patient and family interaction.
Compensation: $20 per hour
About The Smile Lodge
The Smile Lodge is a growing multi-location dental group practice proudly serving 65,000+ patient families across the Capital Region. We offer both pediatric and orthodontic care across our Clifton Park and East Greenbush locations and we believe that a great patient experience begins the moment a family calls us or walks through our doors. Our Operations team is at the heart of making that happen.
What You'll Do
Be the warm, welcoming first point of contact answering phones and greeting patients and guardians with genuine enthusiasm
Schedule appointments accurately following clinical guidelines, insurance frequency, patient due dates, and scheduling templates
Verify and update contact and insurance information at check-in with accuracy and care
Collect patient payments and assist families with setting up payment plans as needed
Complete thorough appointment checkouts including claim creation, reviewing treatment and cost details, completing notes, and collecting balances
Communicate clearly and professionally using email templates, quick notes, and documentation tools
Complete daily tasks assigned and contribute to the overall flow and energy of the team
What We're Looking For
Prior front desk experience strongly preferred orthodontic or pediatric experience is a plus but not a requirement
Strong customer service background with excellent written and verbal communication skills
Sharp attention to detail with a follow-through mindset
Comfortable traveling between our Clifton Park and East Greenbush locations- with a set 4-day work week working 7a-5:30p
A genuine love for connecting with people and being part of a team-first culture
Why You'll Love It Here
Be part of a mission-driven team making a real difference for children and families every single day
Supportive, relationship-focused culture where your contributions are seen and celebrated
Competitive compensation and benefits through our partnership
Opportunities to grow within a thriving, expanding practice
If you're ready to bring your energy to a team that truly makes a difference we can't wait to meet you, apply today!