ICONMA is hiring: End user support in Wichita
ICONMA, Wichita, KS, United States
We have a unique ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire); Bulk Buy Staff Augmentation; Offshore Staff Augmentation; Payroll Services; Consulting (Project Delivery, SOW), etc.
Our Staff Members
Our in-house team offers a broad range of Information Technology, Engineering, Accounting/ Finance, Scientific/Clinical, Professional, Mortgage, Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise.
Management and staff members at ICONMA understand that our greatest assets are our highly skilled and professional consultants. Because of this, we have created a work environment which fosters career development, stability and personal growth. The result for our customers’ is a knowledgeable and stable consulting staff whom they can depend on to operate more productively and to improve profitability, top-line growth, customer service, and cost management.
Job Description
End User Support
Location: Wichita, KS
Duration: 3 months
Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user accounts and security access.
Essential Duties and Responsibilities
Reviewing the original request for accuracy and following up with the requestor to capture any missing information.
Submitting the appropriate system access requests on behalf of the end user.
Validation that requests are completed accurately.
Follow up / monitoring to ensure requests meet expected service level agreement.
Experience
Basic computer skills.
Customer Service .
Required
Strong organizational skills to manage priorities and meet deadlines.
Detail oriented.
Multi-tasking skills.
Preferred experience
Prior customer service / service desk experience.
Microsoft Outlook.
Minimum Education Required: High School Diploma.
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Our Staff Members
Our in-house team offers a broad range of Information Technology, Engineering, Accounting/ Finance, Scientific/Clinical, Professional, Mortgage, Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise.
Management and staff members at ICONMA understand that our greatest assets are our highly skilled and professional consultants. Because of this, we have created a work environment which fosters career development, stability and personal growth. The result for our customers’ is a knowledgeable and stable consulting staff whom they can depend on to operate more productively and to improve profitability, top-line growth, customer service, and cost management.
Job Description
End User Support
Location: Wichita, KS
Duration: 3 months
Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user accounts and security access.
Essential Duties and Responsibilities
Reviewing the original request for accuracy and following up with the requestor to capture any missing information.
Submitting the appropriate system access requests on behalf of the end user.
Validation that requests are completed accurately.
Follow up / monitoring to ensure requests meet expected service level agreement.
Experience
Basic computer skills.
Customer Service .
Required
Strong organizational skills to manage priorities and meet deadlines.
Detail oriented.
Multi-tasking skills.
Preferred experience
Prior customer service / service desk experience.
Microsoft Outlook.
Minimum Education Required: High School Diploma.
#J-18808-Ljbffr