AccentCare is hiring: End User Support in New York

End User Support-IT Field Services
Location: Brooklyn, NY - TRAVEL REQUIRED

Position: End User Support-IT Field Services

This Role Is Based In Brooklyn, NY- TRAVEL REQUIRED

The Field Engineer position requires regular travel to AccentCare branch locations throughout New York on a weekly basis to support on‑site operations, IT projects, and branch needs. Travel will primarily consist of day trips, depending on branch location and business demands. In addition, the role will occasionally require travel to other AccentCare locations both within and outside of New York, which may involve multi‑day trips.

These trips are less frequent but are necessary to support Field Support Services.

Candidates must be comfortable with:

Consistent weekly regional travel

Periodic overnight and multi‑day travel

A valid driver’s license and the ability to travel by car and air are required.

Salary: $25 - $28.50 per hour, depending on experience

Schedule: Monday-Friday, 8 a.m.–5 p.m.

Responsibilities
The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.

Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white‑glove service with a focus on discretion, responsiveness, and minimal disruption.

Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access.

Triage and resolve escalated issues from the Help Desk.

Coordinate with Tier 3 teams and field services to ensure timely resolution of executive‑impacting incidents.

Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.

Qualifications
What You Need to Know

Bachelor’s degree in Information Technology preferred, or 2–4 years of technical support experience

Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications such as MCSA, MCSE, A+, Network+.

Solid Understanding of:

Microsoft Office Applications

Office365, OneDrive

Microsoft Teams

Windows 10 OS, Windows 11 OS a plus

Android OS, iOS

Active Directory, EntraID

Intune Auto‑pilot

Networking (TCP/IP, WINS, DNS, DHCP)

ITIL Service Management through ServiceNow

Single Sign‑on concepts

MDM Solutions

Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications

Intermediate ability to troubleshoot or diagnose problems and provide possible solutions

Some project/process management skills

Advance equipment operation skills – should be able to use all office equipment and train end users

Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience.

Ability to document technical solutions for review by both technical teams and end users

Our investment in You
We’re committed to fostering a purpose‑driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well‑being.

Our benefits include:

Medical, dental and vision coverage

Paid time off and paid holidays

Professional development opportunities

Company‑matching 401(k)

Flexible spending and health savings accounts

Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app

Programs to celebrate achievements, milestones and fellow employees

Company store credit for your first AccentCare‑branded scrubs for patient‑facing employees

And more!

Why AccentCare?
We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Come As You Are
At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.

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In Summary: The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities . The Field Engineer position requires regular travel to AccentCare branch locations throughout New York on a weekly basis to support on site operations, IT projects, and branch needs .

En Español:

La posición del ingeniero de campo requiere viajes regulares a las ubicaciones de la sucursal de AccentCare en toda Nueva York sobre una base semanal para apoyar las operaciones del sitio, los proyectos informáticos y las necesidades de las sucursales. Además, el papel requerirá ocasionalmente viajar a otras ubicaciones de AccentCare tanto dentro como fuera de Nueva York, lo que puede implicar excursiones de varios días. Estos viajes son menos frecuentes pero son necesarios para apoyar los Servicios de Soporte en Campo. Los candidatos deben estar cómodos con: Viajes regionales semanales consistentes Viajes periódicos durante la noche y múltiples días Se requiere una licencia de conducir válida y la capacidad de viajar por automóvil y aire. #AC-BMC Salario: $25 - $28.50 por hora, dependiendo de la experiencia Programación: lunes-viernes, 8 am-5 pm Responsabilidades El analista de soporte al usuario final ayudará a los usuarios finales a resolver problemas de hardware y software resolviendo las llamadas telefónicas de campo y el acceso a correo electrónico, diagnosticando problemas y realizando actividades de desafíos. Teams Tier 1 & One provee equipos ejecutivos e administradores de servicios remotos, incluidas herramientas de gestión de seguridad del equipo ejecutivo y otros sistemas operativos de administración de computadoras inteligentes y dispositivos móviles, mientras se desarrollan solucionarán problemas de trabajo disruptibles, así como programas de escritorio, redes sociales, plataformas digitales, etc. Proporcionar comentarios sobre temas recurrentes y recomendar mejoras. Lo que necesita saber Calificaciones Licenciatura en Tecnología de la Información preferida, o 2 - 4 años de experiencia en soporte técnico Certificaciones solicitadas: IT Infrastructure Library (ITIL) v3 acreditación, calificación de Sistemas Operativos relevantes y actuales, es decir MCSA, MCSE, A+, Red+. Comprensión sólida de: Microsoft Office Applications Office365, One-Drive Microsoft Teams Windows 10 OS, Windows 11 a plus Android OS, iOS Active Directory, EntraID Intune Auto-pilot, Networking (TCP/IP, WINS, DNS, DHCP) Gestión del Servicio ITIL por medio de Servicios Single Now en conceptos MDM Solutions La firma proporciona conocimiento de los sistemas operativos y habilidades para el uso variado para las situaciones avanzadas, algunas aplicaciones interactivas e interoperables Nuestras capacidades para diagnosticar posibles problemas técnicos con equipos móviles y otras soluciones deben ser capaces de comprobar la capacidad de comunicación entre usuarios de una empresa y un equipo móvil. Estamos comprometidos a fomentar un lugar de trabajo orientado al propósito en el que se sienta apoyado, y eso significa priorizar su bienestar físico, financiero y mental. Nuestros beneficios incluyen: cobertura médica, odontológica y visual Descanso pagado y vacaciones Oportunidades de desarrollo profesional compatibles con la empresa 401 ((k) Cuentas flexibles de gasto y ahorro de salud Ofertas de bienestar como un programa de asistencia para empleados, seguro de mascotas y acceso a Calm, una aplicación de meditación, sueño y relajación Programas para celebrar los logros, hitos y compañeros empleados Compañía almacena créditos por sus primeros trabajos con marca AccentCare para trabajadores que enfrentan pacientes Y más! ¿Por qué Accentcare?