Texas Tech University Health Sciences Center is hiring: EHR User Support Special
Texas Tech University Health Sciences Center, Lubbock, TX, United States
Job Title
EHR User Support Specialist
Position Description
Provides technical support to electronic health record (EHR) system users via phone, remote access, and/or in-person visits. Identifies, researches, and resolves technical problems and refers unresolved issues to engineering or development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate.
Remote/hybrid role with three days per week onsite at a regional office location in Lubbock, Amarillo, or Abilene, offering flexibility while supporting both remote assistance and in-person collaboration.
Travel required: Up to 25%.
Major / Essential Functions
Serve as a front‑line resource and subject matter expert for staff using the EHR, providing clear, user‑friendly guidance and support.
Design and deliver engaging EHR training sessions (both live and virtual), ensuring staff feel confident and supported in their use of the system.
Develop easy‑to‑follow training materials and job aids tailored for a variety of learning styles and user needs.
Provide hands‑on support to EHR end users, troubleshooting technical and process issues with patience, professionalism, and a customer‑service mindset.
Respond to help desk tickets according to unit SOPs, while maintaining a focus on timely resolution and positive user experience.
Act as the primary liaison between staff, business partners, and IT teams, ensuring end users’ needs are clearly understood and addressed.
Support clinicians with licensing and access management, maintaining accurate records of authorized users and ensuring compliance with access policies.
Regularly gather feedback from end users to identify opportunities to improve training, support, and system usability.
Contribute to maintaining the Managed Care knowledge base, ensuring information is accessible, accurate, and easy for staff to use.
Participate in occasional onsite visits at correctional facilities to provide in‑person training and user support.
Ability to pass a Texas Department of Justice background check.
Preferred Qualifications
3 years of experience with an EHR system.
1 year of technical training experience.
3 years of experience working in clinical operations, clinical workflows, and/or EHR support.
Knowledge of PEARL EHR.
3 years of advanced customer service working with upper‑management executives and/or physicians.
Ability to manage multiple concurrent projects.
Required Qualifications
Bachelor’s degree from a four‑year college or university.
One year of related experience; or equivalent combination of education and experience to equal five years.
Benefits
Health Plans – Supplemental coverage options; individual health insurance provided at no cost for full‑time team members.
Paid Time Off – Including holidays, vacation, sick leave, and more.
Retirement Plans
Wellness Programs
Certified Mother‑Friendly Workplace
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.
Schedule Details
Normal office hours; shift: Day.
Pay Information
Pay grade maximum and minimum are commensurate with qualifications and budgetary guidelines; pay basis is monthly.
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EHR User Support Specialist
Position Description
Provides technical support to electronic health record (EHR) system users via phone, remote access, and/or in-person visits. Identifies, researches, and resolves technical problems and refers unresolved issues to engineering or development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate.
Remote/hybrid role with three days per week onsite at a regional office location in Lubbock, Amarillo, or Abilene, offering flexibility while supporting both remote assistance and in-person collaboration.
Travel required: Up to 25%.
Major / Essential Functions
Serve as a front‑line resource and subject matter expert for staff using the EHR, providing clear, user‑friendly guidance and support.
Design and deliver engaging EHR training sessions (both live and virtual), ensuring staff feel confident and supported in their use of the system.
Develop easy‑to‑follow training materials and job aids tailored for a variety of learning styles and user needs.
Provide hands‑on support to EHR end users, troubleshooting technical and process issues with patience, professionalism, and a customer‑service mindset.
Respond to help desk tickets according to unit SOPs, while maintaining a focus on timely resolution and positive user experience.
Act as the primary liaison between staff, business partners, and IT teams, ensuring end users’ needs are clearly understood and addressed.
Support clinicians with licensing and access management, maintaining accurate records of authorized users and ensuring compliance with access policies.
Regularly gather feedback from end users to identify opportunities to improve training, support, and system usability.
Contribute to maintaining the Managed Care knowledge base, ensuring information is accessible, accurate, and easy for staff to use.
Participate in occasional onsite visits at correctional facilities to provide in‑person training and user support.
Ability to pass a Texas Department of Justice background check.
Preferred Qualifications
3 years of experience with an EHR system.
1 year of technical training experience.
3 years of experience working in clinical operations, clinical workflows, and/or EHR support.
Knowledge of PEARL EHR.
3 years of advanced customer service working with upper‑management executives and/or physicians.
Ability to manage multiple concurrent projects.
Required Qualifications
Bachelor’s degree from a four‑year college or university.
One year of related experience; or equivalent combination of education and experience to equal five years.
Benefits
Health Plans – Supplemental coverage options; individual health insurance provided at no cost for full‑time team members.
Paid Time Off – Including holidays, vacation, sick leave, and more.
Retirement Plans
Wellness Programs
Certified Mother‑Friendly Workplace
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.
Schedule Details
Normal office hours; shift: Day.
Pay Information
Pay grade maximum and minimum are commensurate with qualifications and budgetary guidelines; pay basis is monthly.
#J-18808-Ljbffr