Archirodon Group N.V is hiring: IT End User Support in Greece
Archirodon Group N.V, Greece, NY, United States
As an End User Support, you will assist users in solving problems using available hardware and software tools. Also support, install, and maintain personal computers, local area networks, operating systems, software, and related IT-sanctioned peripherals.
What you will need to do:
Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets
Offer proactive support to users by updating all users’ applications with the latest service packs and patches
Ensure the continuing operation of the Operating systems, email, printing, Windows update, virus protection, etc.
Protect against Virus attacks by regularly updating the Antivirus software and scanning all computers
Troubleshoot and provide accurate, creative solutions to technical problems on PCs while ensuring users satisfaction
Ensure accurate notification and escalation of problems while empowering users to make more effective use of the IT systems available to them
Participate in evaluating training needs and teach or assist training courses
Ensure that all operating policies and processes are followed and report any issues
Measure performance and SLA adherence
Set up and maintain physical and virtual environments for Desktops & Laptops
Investigate, test, install and upgrade new and hardware/software products
Configure, troubleshoot, repair and provide accurate, creative solutions to technical problems while ensuring user satisfaction
Produce regular reports for end user support function area
Qualifications
Degree in Informatics or Equivalent
Minimum two (2) years of experience in a similar end-user support role in Windows infrastructure with exposure to Incident Management and/or IT ticketing systems
Experience and knowledge base in Microsoft Cloud, Office 365 and Cisco telephone system
A working knowledge of the use of common ICT hardware and software applications
Previous experience with construction industry is welcomed
Very good command (written and oral) of English language.
What’s in it for you:
Competitive salary and benefits are part of the offering, yet the real joy comes from being a member of smart and passionate teams within an international leading EPC group that supports impactful for the local communities’ mega infrastructure development projects - literally around the globe - and encompasses a productive and human-centric culture caring for its people and their development!
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What you will need to do:
Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets
Offer proactive support to users by updating all users’ applications with the latest service packs and patches
Ensure the continuing operation of the Operating systems, email, printing, Windows update, virus protection, etc.
Protect against Virus attacks by regularly updating the Antivirus software and scanning all computers
Troubleshoot and provide accurate, creative solutions to technical problems on PCs while ensuring users satisfaction
Ensure accurate notification and escalation of problems while empowering users to make more effective use of the IT systems available to them
Participate in evaluating training needs and teach or assist training courses
Ensure that all operating policies and processes are followed and report any issues
Measure performance and SLA adherence
Set up and maintain physical and virtual environments for Desktops & Laptops
Investigate, test, install and upgrade new and hardware/software products
Configure, troubleshoot, repair and provide accurate, creative solutions to technical problems while ensuring user satisfaction
Produce regular reports for end user support function area
Qualifications
Degree in Informatics or Equivalent
Minimum two (2) years of experience in a similar end-user support role in Windows infrastructure with exposure to Incident Management and/or IT ticketing systems
Experience and knowledge base in Microsoft Cloud, Office 365 and Cisco telephone system
A working knowledge of the use of common ICT hardware and software applications
Previous experience with construction industry is welcomed
Very good command (written and oral) of English language.
What’s in it for you:
Competitive salary and benefits are part of the offering, yet the real joy comes from being a member of smart and passionate teams within an international leading EPC group that supports impactful for the local communities’ mega infrastructure development projects - literally around the globe - and encompasses a productive and human-centric culture caring for its people and their development!
#J-18808-Ljbffr