Intern, Design and Research – Digital Experience (Summer 2026)
Delta Air Lines, Inc., Atlanta, GA, United States
How you'll help us Keep Climbing (overview & key responsibilities)
At Delta, our Digital Experience Team is the driving force behind shaping cohesive and impactful digital journeys. We are committed to human‑centered design to address the dynamic needs of today’s users while advancing future possibilities. As a Design & Research Intern, you will support the creation of seamless, human‑centered experiences across delta.com, the Fly Delta app, and internal digital tools.
During your internship, you will work closely with UX/UI designers, content designers, UX researchers, product managers, and engineers to design, test, and refine customer‑facing and employee‑facing solutions. You will participate in user research, contribute to design explorations, and help bring concepts to life through prototyping and documentation. This internship offers hands‑on experience within a dynamic digital product environment, providing exposure to design systems and end‑to‑end experience creation.
VALUED QUALITIES
We are looking for passionate, curious, and forward‑thinking individuals who are eager to learn and contribute to meaningful digital experiences. Ideal candidates are pursuing relevant undergraduate studies and have an interest in user experience design, visual design, interaction design, conversational design, content design, service design, or user research. We value team players who thrive in collaborative environments, build strong relationships, and bring a positive, can‑do mindset to their work.
KEY SKILLS
We are seeking individuals who are developing foundational skills in adjacent areas such as visual design, interaction design, information architecture, user flows, accessibility, user research, design systems, UX writing, prototyping, and user acceptance testing. A willingness to explore new tools, iterate quickly, and grow through feedback will help you soar in this role.
WHAT YOU’LL DO (KEY RESPONSIBILITIES)
Design & Prototyping
Help create user flows, wireframes, visual mockups, and interactive prototypes
Explore design options through iterative ideation
Apply and contribute to Delta’s design system to ensure consistency
User Research & Testing
Assist in planning, conducting, and synthesizing user research sessions
Observe user behaviors, identify patterns, and uncover insights
Support testing and translate findings into actionable recommendations
Collaboration & Delivery
Partner with UX/UI designers, UX researchers, product managers, content designers, user acceptance testers, and engineers
Participate in design reviews and incorporate feedback
Support design documentation, including user flows, specs, and presentations
Communication & Storytelling
Present design concepts and research findings to team members and stakeholders
Help develop clear, effective artifacts that communicate direction, intent, and status
This internship is based in Atlanta, GA and will run from May 18, 2026, through August 7, 2026.
What you need to succeed (minimum qualifications)
Currently pursuing a bachelor’s degree in UX/UI Design, Product Design, Human Computer Interaction, Graphic Design, Psychology, or a related field
Foundational skills in design, content, or research (e.g., prototyping, UX writing, usability testing, wireframing)
Strong organizational and communication skills (written and verbal)
Ability to manage multiple tasks, prioritize effectively, and adapt quickly
Proficiency in Microsoft PowerPoint, Word, and Excel
Demonstrated ability to work collaboratively in team settings
Commitment to maintaining confidentiality and handling personal data appropriately
Strong interpersonal skills that demonstrate the ability to work and collaborate on multi‑disciplinary teams. Embraces diverse people, perspectives, and styles
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
Experience with AI or LLM powered tools in a design or research workflow
Familiarity with Figma or similar design/prototyping tools
Familiarity with testing tools such as UserZoom, UserTesting, or Qualtrics
Ability to support multiple projects with cross‑functional partners
Strong presentation development skills and ability to communicate design rationale
Interest in learning leadership and problem‑solving techniques
Curiosity, creativity, and a passion for human‑centered digital experience
Benefits and Perks to Help You Keep Climbing
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affinitive Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.
If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.
To request a reasonable accommodation, please click here
#J-18808-Ljbffr
At Delta, our Digital Experience Team is the driving force behind shaping cohesive and impactful digital journeys. We are committed to human‑centered design to address the dynamic needs of today’s users while advancing future possibilities. As a Design & Research Intern, you will support the creation of seamless, human‑centered experiences across delta.com, the Fly Delta app, and internal digital tools.
During your internship, you will work closely with UX/UI designers, content designers, UX researchers, product managers, and engineers to design, test, and refine customer‑facing and employee‑facing solutions. You will participate in user research, contribute to design explorations, and help bring concepts to life through prototyping and documentation. This internship offers hands‑on experience within a dynamic digital product environment, providing exposure to design systems and end‑to‑end experience creation.
VALUED QUALITIES
We are looking for passionate, curious, and forward‑thinking individuals who are eager to learn and contribute to meaningful digital experiences. Ideal candidates are pursuing relevant undergraduate studies and have an interest in user experience design, visual design, interaction design, conversational design, content design, service design, or user research. We value team players who thrive in collaborative environments, build strong relationships, and bring a positive, can‑do mindset to their work.
KEY SKILLS
We are seeking individuals who are developing foundational skills in adjacent areas such as visual design, interaction design, information architecture, user flows, accessibility, user research, design systems, UX writing, prototyping, and user acceptance testing. A willingness to explore new tools, iterate quickly, and grow through feedback will help you soar in this role.
WHAT YOU’LL DO (KEY RESPONSIBILITIES)
Design & Prototyping
Help create user flows, wireframes, visual mockups, and interactive prototypes
Explore design options through iterative ideation
Apply and contribute to Delta’s design system to ensure consistency
User Research & Testing
Assist in planning, conducting, and synthesizing user research sessions
Observe user behaviors, identify patterns, and uncover insights
Support testing and translate findings into actionable recommendations
Collaboration & Delivery
Partner with UX/UI designers, UX researchers, product managers, content designers, user acceptance testers, and engineers
Participate in design reviews and incorporate feedback
Support design documentation, including user flows, specs, and presentations
Communication & Storytelling
Present design concepts and research findings to team members and stakeholders
Help develop clear, effective artifacts that communicate direction, intent, and status
This internship is based in Atlanta, GA and will run from May 18, 2026, through August 7, 2026.
What you need to succeed (minimum qualifications)
Currently pursuing a bachelor’s degree in UX/UI Design, Product Design, Human Computer Interaction, Graphic Design, Psychology, or a related field
Foundational skills in design, content, or research (e.g., prototyping, UX writing, usability testing, wireframing)
Strong organizational and communication skills (written and verbal)
Ability to manage multiple tasks, prioritize effectively, and adapt quickly
Proficiency in Microsoft PowerPoint, Word, and Excel
Demonstrated ability to work collaboratively in team settings
Commitment to maintaining confidentiality and handling personal data appropriately
Strong interpersonal skills that demonstrate the ability to work and collaborate on multi‑disciplinary teams. Embraces diverse people, perspectives, and styles
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
Experience with AI or LLM powered tools in a design or research workflow
Familiarity with Figma or similar design/prototyping tools
Familiarity with testing tools such as UserZoom, UserTesting, or Qualtrics
Ability to support multiple projects with cross‑functional partners
Strong presentation development skills and ability to communicate design rationale
Interest in learning leadership and problem‑solving techniques
Curiosity, creativity, and a passion for human‑centered digital experience
Benefits and Perks to Help You Keep Climbing
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affinitive Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.
If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.
To request a reasonable accommodation, please click here
#J-18808-Ljbffr