Interface Support Analyst Job at Dynamed Solutions, LLC in Columbia
Dynamed Solutions, LLC, Columbia, MD, United States
Position Title: Interface Support Analyst
Reports Directly To: Director of IT Operations
Location: Columbia, MD
Hours Per Week: 40
Risk Designation: High
Job Summary
CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) partners in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data‑driven understanding of regional public health concerns.
The Interface Support Analyst will provide support to internal and external customers, functioning as the first level of support for interface requests. At a high level, the role will be responsible for data feed alert management, facilitating communication with clients and vendors, and troubleshooting issues. The Interface Support Analyst will assist on ad‑hoc requests from customers and work to provide resolution in an efficient, timely manner.
Essential Duties And Responsibilities
Maintain operational status of production data feeds and systems
Manage incoming inquiries on existing data feeds by answering questions, troubleshooting, and resolving open issues.
Formulate well documented descriptions of issues requiring code modifications and help to coordinate resolution of issues.
Improve resolution times and technical understanding by proactively researching and contributing to knowledge base.
Actively identify areas of improvement and follow through to completion of enhancement.
Manage data feed alerting, automate process, and continually build customer technical contact list.
Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems.
Daily and weekly on‑call responsibilities.
Qualifications
Outstanding communication, organizational and interpersonal skills with both a technical and non‑technical audience. Customer Service focused.
Strong understanding and knowledge of Healthcare standards such as HL7 V2 messages, HL7 CCDA, HL7 FHIR, and IHE ITI transactions.
Ability to evaluate and solve complex problems and issues.
Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical).
Take pride in delivering quality data that meets the client and end‑user’s needs.
Demonstrated ability to work well on a diverse team.
Knowledge of network connectivity and security principles (VPN, whitelisting, certificates, etc.) preferred.
Education And/or Experience
Bachelors or Master’s degree required in computer science or information systems
Understanding of Healthcare Integrations via experience or education, required
Healthcare IT experience required
Quality assurance experience with public health feeds preferred
Experience with JavaScript, XML, Mirth Connect, FHIR, HL7 V2 feeds specific to public health standards and messages preferred
Experience with Microsoft Office, especially Excel
Equal Opportunity Employer
CRISP Shared Services, Inc. and Dynamed Solutions, LLC are an equal opportunity employers. This means that CRISP Shared Services Inc. and Dynamed Solutions, LLC are dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.
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Reports Directly To: Director of IT Operations
Location: Columbia, MD
Hours Per Week: 40
Risk Designation: High
Job Summary
CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) partners in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia, Kentucky, Florida, and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data‑driven understanding of regional public health concerns.
The Interface Support Analyst will provide support to internal and external customers, functioning as the first level of support for interface requests. At a high level, the role will be responsible for data feed alert management, facilitating communication with clients and vendors, and troubleshooting issues. The Interface Support Analyst will assist on ad‑hoc requests from customers and work to provide resolution in an efficient, timely manner.
Essential Duties And Responsibilities
Maintain operational status of production data feeds and systems
Manage incoming inquiries on existing data feeds by answering questions, troubleshooting, and resolving open issues.
Formulate well documented descriptions of issues requiring code modifications and help to coordinate resolution of issues.
Improve resolution times and technical understanding by proactively researching and contributing to knowledge base.
Actively identify areas of improvement and follow through to completion of enhancement.
Manage data feed alerting, automate process, and continually build customer technical contact list.
Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems.
Daily and weekly on‑call responsibilities.
Qualifications
Outstanding communication, organizational and interpersonal skills with both a technical and non‑technical audience. Customer Service focused.
Strong understanding and knowledge of Healthcare standards such as HL7 V2 messages, HL7 CCDA, HL7 FHIR, and IHE ITI transactions.
Ability to evaluate and solve complex problems and issues.
Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical).
Take pride in delivering quality data that meets the client and end‑user’s needs.
Demonstrated ability to work well on a diverse team.
Knowledge of network connectivity and security principles (VPN, whitelisting, certificates, etc.) preferred.
Education And/or Experience
Bachelors or Master’s degree required in computer science or information systems
Understanding of Healthcare Integrations via experience or education, required
Healthcare IT experience required
Quality assurance experience with public health feeds preferred
Experience with JavaScript, XML, Mirth Connect, FHIR, HL7 V2 feeds specific to public health standards and messages preferred
Experience with Microsoft Office, especially Excel
Equal Opportunity Employer
CRISP Shared Services, Inc. and Dynamed Solutions, LLC are an equal opportunity employers. This means that CRISP Shared Services Inc. and Dynamed Solutions, LLC are dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital status, genetic information, disability, military or veteran status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all team members.
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