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Technician-Video Monitoring Job at Baptist Memorial Health Care in Memphis

Baptist Memorial Health Care, Memphis, TN, United States


Job Summary

Provides virtual observation of selected patients to promote and protect the patient’s safety as directed and in accordance with BMHCC policies and procedure. Performs other duties as assigned. Works under supervision of a nurse manager and under direct supervision of shift leader.

Overview
Provides virtual observation of selected patients to promote and protect the patient’s safety as directed and in accordance with BMHCC policies and procedure. Performs other duties as assigned. Works under supervision of a nurse manager and under direct supervision of shift leader.

Responsibilities

Remotely and continually observe multiple patients for the purpose of identifying behaviors which are potentially hazardous to patient or others.

Identify safety concerns, document safety‑related observations and communicate patient’s needs and concerns to nursing unit staff.

Recognize and verbally intervene/interact with patient in a professional and compassionate manner to redirect behavior that leads to potential or actual threat to patient’s safety. Immediately alert nursing staff when physical intervention is required.

Accurately document observations, interventions, and events in tele‑sitting software according to defined procedures.

Participate in ongoing educational activities.

Complete assigned goals.

Specifications
Experience
Minimum Required

1 year experience in a healthcare role requiring direct, professional, and compassionate communication with patients and families (e.g., nursing home, skilled nursing facility, hospital, home care, phlebotomy, transporter).

Preferred/Desired

Education
Minimum Required

High‑school diploma or GED. Skill in communicating clearly and effectively using standard English in written, oral, and verbal format. Skill to record information accurately and as necessary to perform job duties.

Preferred/Desired

Approved nursing, medical assistant or other allied health course is preferred but not required.

Training
Preferred/Desired

Special Skills
Minimum Required

Ability to sit for long periods, focus, multi‑task and observe multiple patients at one time.

Computer literacy, critical thinking skills, assertive, organized, professional.

Clear speaking voice over microphone.

Preferred/Desired

Bilingual/multilingual desired but not required.

Knowledge of medical terminology desired but not required.

Licensure
No information provided.

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