OPEN INTERVIEWS | Call Center Representative Openings
MCI, Savannah, GA, United States
Call Center Representative
Join our team and grow with us! We are now hiring Call Center Representatives to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.
STOP BY ANYTIME BETWEEN 10:00 AM - 4:30 PM MONDAY - FRIDAY. WALK-IN'S ARE WELCOME!
In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities arise, you will learn to quickly educate the customer and close sales while maintaining high levels of satisfaction. You will be responsible for managing accounts for some of the most recognized brands in the world as an expert on products, technology, and business process.
Our Call Center Representatives are responsible for the following tasks:
Consistently service customers, providing efficient resolutions
Expand your product and service knowledge daily
Professionally build and support existing client relationships
Become a brand ambassador managing large accounts
Escalate customer dissatisfaction to managerial team
Utilize systems and technology to resolve initial interactions
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications:
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Join our team and grow with us! We are now hiring Call Center Representatives to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.
STOP BY ANYTIME BETWEEN 10:00 AM - 4:30 PM MONDAY - FRIDAY. WALK-IN'S ARE WELCOME!
In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities arise, you will learn to quickly educate the customer and close sales while maintaining high levels of satisfaction. You will be responsible for managing accounts for some of the most recognized brands in the world as an expert on products, technology, and business process.
Our Call Center Representatives are responsible for the following tasks:
Consistently service customers, providing efficient resolutions
Expand your product and service knowledge daily
Professionally build and support existing client relationships
Become a brand ambassador managing large accounts
Escalate customer dissatisfaction to managerial team
Utilize systems and technology to resolve initial interactions
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications:
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers