Community Manager - Wichita, KS
JPMorganChase, Wichita, KS, United States
Fully supporting our customers' success requires a commitment to support the community's success. The Community Manager role within the Community and Business Development organization will report to the Divisional Community & Business Development Manager in one of our five Consumer Banking Divisions. This role will play a crucial role in supporting our commitment to our customers' success and the success of the community. The broader team's focus is to grow One Chase business opportunities within underserved communities and across diverse segments and to create integrated, actionable financial health roadmaps to help our communities thrive.
As a Vice President - Community Manager in Consumer Bank, you will work in the field, develop a community outreach and engagement program, and collaborate with various teams within Chase to ensure your local community benefits from the full suite of resources we have to offer. You will be responsible for growing One Chase business opportunities within underserved communities and diverse segments, creating integrated and actionable financial health roadmaps, and building relationships to ensure financial education and product solutions are accessible to all within your assigned community.
Job responsibilities
Develop a community outreach and engagement program that builds community relationships with a proven ability to make business development sales calls (70% external, 30% internal).
Leverage national community playbook (i.e., activation plan) to engage the community in a meaningful way and complement the curriculum with local programming and events to host in branches.
Build and manage the community engagement calendar, facilitate (and/or co‑facilitate) regular financial health workshops, Chase Chats and community events in the branch.
Own execution of the events end to end from event outreach, in‑branch awareness, customer and community enrollment.
Report results based on event surveys to inform national community teams on opportunities for improvement.
Partner with Branch Managers, Bankers and OneChase Partners on customer engagement, referrals from events and adoption of financial product solutions, and with Global Philanthropy to ensure a collaborative approach to events.
Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership.
Required qualifications, capabilities, and skills
Proven leadership experience with ability to influence across the firm and in the community, plus heavy organization and strong event coordination and project management skills.
Ability to build strong relationships with clients, peers, partners and contacts.
Executive presence with strong presentation skills in small and large/ public group settings.
Self‑starter with a proactive approach, strong time management and prioritization skills, and a passionate, authentic, and bold team player.
Strong analytical, strategic and independent problem‑solving skills.
Proven ability to discover needs and connect clients and business owners to the right resources.
Preferred qualifications, capabilities, and skills
Bilingual language preferred.
Dodd Frank and SAFE Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position will require National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Upon active employment with JPMorgan Chase, you will be required either to register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any information you provide during the Chase application process may be transferred to NMLS by JPMorgan Chase. Please carefully review the information you provide for accuracy and consistency with any current NMLS record before submitting. Further information about NMLS and registration requirements can be found at http://mortgage.nationwidelicensystem.org/SAFE/Pages/default.aspx .
Equal Opportunity Employer/Disability/Veterans
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs as well as mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs based on eligibility, including comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
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As a Vice President - Community Manager in Consumer Bank, you will work in the field, develop a community outreach and engagement program, and collaborate with various teams within Chase to ensure your local community benefits from the full suite of resources we have to offer. You will be responsible for growing One Chase business opportunities within underserved communities and diverse segments, creating integrated and actionable financial health roadmaps, and building relationships to ensure financial education and product solutions are accessible to all within your assigned community.
Job responsibilities
Develop a community outreach and engagement program that builds community relationships with a proven ability to make business development sales calls (70% external, 30% internal).
Leverage national community playbook (i.e., activation plan) to engage the community in a meaningful way and complement the curriculum with local programming and events to host in branches.
Build and manage the community engagement calendar, facilitate (and/or co‑facilitate) regular financial health workshops, Chase Chats and community events in the branch.
Own execution of the events end to end from event outreach, in‑branch awareness, customer and community enrollment.
Report results based on event surveys to inform national community teams on opportunities for improvement.
Partner with Branch Managers, Bankers and OneChase Partners on customer engagement, referrals from events and adoption of financial product solutions, and with Global Philanthropy to ensure a collaborative approach to events.
Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership.
Required qualifications, capabilities, and skills
Proven leadership experience with ability to influence across the firm and in the community, plus heavy organization and strong event coordination and project management skills.
Ability to build strong relationships with clients, peers, partners and contacts.
Executive presence with strong presentation skills in small and large/ public group settings.
Self‑starter with a proactive approach, strong time management and prioritization skills, and a passionate, authentic, and bold team player.
Strong analytical, strategic and independent problem‑solving skills.
Proven ability to discover needs and connect clients and business owners to the right resources.
Preferred qualifications, capabilities, and skills
Bilingual language preferred.
Dodd Frank and SAFE Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position will require National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Upon active employment with JPMorgan Chase, you will be required either to register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any information you provide during the Chase application process may be transferred to NMLS by JPMorgan Chase. Please carefully review the information you provide for accuracy and consistency with any current NMLS record before submitting. Further information about NMLS and registration requirements can be found at http://mortgage.nationwidelicensystem.org/SAFE/Pages/default.aspx .
Equal Opportunity Employer/Disability/Veterans
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs as well as mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs based on eligibility, including comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
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