Senior Customer Assistance Representative-Full Time Elk Grove
Enterprise Holdings, Elk Grove, CA, United States
Customer Assistance Representative Sr (CAR Sr)
Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location:
9700 West Stockton Ave Elk Grove CA 95757
This is a full time position with a starting rate of pay $19.00 based on a 40 hour workweek. We offer a robust Benefits Package including, but not limited to:
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
The schedule for this position would be between the hours of 7:30am and 6pm Monday through Friday and Saturdays and Sundays from 9am and 12pm.
Responsibilities include:
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Qualifications include:
Must have recent and relevant customer service experience in the last 2 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must not have interviewed with any Enterprise Mobility brands in the last 12 months.
This position requires valid CA drivers license
Must have availability for the posted schedule of 40 hours per week with the posted hours of operation.
Must be at least 18 years old
Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location:
9700 West Stockton Ave Elk Grove CA 95757
This is a full time position with a starting rate of pay $19.00 based on a 40 hour workweek. We offer a robust Benefits Package including, but not limited to:
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
The schedule for this position would be between the hours of 7:30am and 6pm Monday through Friday and Saturdays and Sundays from 9am and 12pm.
Responsibilities include:
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Qualifications include:
Must have recent and relevant customer service experience in the last 2 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must not have interviewed with any Enterprise Mobility brands in the last 12 months.
This position requires valid CA drivers license
Must have availability for the posted schedule of 40 hours per week with the posted hours of operation.
Must be at least 18 years old